Scout Plumbing

I have First American Home Warranty... I called for a service call for my garbage disposal that's not working & they sent out Scout Plumbing for a service fee to me of $85.00. When Scout got there - there was a tiny pebble half the size of my little fingernail or less. The technician worked about 10 minutes to pull it out. He said First American Warranty doesn't cover something getting down into the unit and they charged me $173. so I ended up paying $258 for a tiny pebble to be removed in about 10 minutes. THIS IS GOUGING especially since I received an invoice for $312. I called and they said $139 was billed to First American so Scout spent 10 mins, pulling out a tiny, tiny pebble & charged First American $139.00 but that wasn't enough for them to pull a pebble out, no, they said it was a "repair" even though they didn't repair one single thing but instead pulled out that tiny pebble that stopped the blades from turning. I couldn't even see the pebble with a flashlight to know it was there. Do not call the unless you want to get gouged for their service. Why wasn't $139.00 enough money for 10 minutes to take a small piece of ANYTHING from between the blade? Why was that $312 with $173.00 STOLEN FROM ME when my company was paying them $139.00 for the call? GOUGING - STEALING PURE AND SIMPLE.

Beware of unethical business practices. Our Home Warranty company assigned Scout for our leaking bathtub. On the first visit, George could NOT diagnose where the leak was coming from, even though I cut a nice large hole in our ceiling to give him full visibility of the plumbing. He told me to try caulking the faucets...really? I spent time diagnosing and determined the leak was coming from the overflow drain. George came back to fix and said 'there was a part missing' (which invalidated my home warranty), but "he could fix it for $250". George could not find or replace the phantom 'missing part' so went to Home Depot and got an entire overflow drain assembly. The overflow still drips and now I have to pay to fix the hole in my ceiling drywall (would have normally been covered by the warranty). Overall, it was a terrible experience and when I called their management to explain, the female 'manager' was less than helpful. I will not use them again and if assigned by my warranty for future work, I will demand another plumber.

Very happy with the service and they have also been professional and fair with me.

Showed up after dark; way after agreed time. Not well prepared. Stated we needed to try rotorouter (sp?) the line but did not have the equipment as the home warranty would not cover it (read we want you to pay another fee to come out). Said we may need to replace the entire line and quoted us $12k to do so. I saw similar issues with them online, but have no option as my home warranty decides who to send. Will just hire my own next time.

Great! On time and did a thorough job

They replaced a very new garbage disposal that had a seal leak. Took them a couple weeks to come back with the replacement. After installing, the leak was still there. When I called to get them to come back out to correct the work they did, they wanted to charge me the full cost of a service call. Very disappointing.

Went a week without hot water and did not get the hot water heater requested. My hot water heater went out on a Saturday night, I called my home warranty company ASAP. They sent Scout Plumbing who came out on Monday. Plumber took one look at the hot water heater and said it was old and needed to be replaced. I requested the existing 40 gallon be upgraded to 50 gallon energy star and was told 'no problem' for a small extra charge over what home warranty would cover. Their initial estimate was for around $1350 with home warranty paying for 2/3rds of it. And, they would not be able to replace it until Friday, 4 days later. I was shocked at how high the estimate was for replacing a water heater in the garage and found a couple companies on Angie's List that could do it a lot quicker and for less money. Would have used one of them, but since neither was with my home warranty company, it would have been more money out of pocket for me. In the interest of saving a few dollars, I stuck with Scout. They came on time Friday morning and did a very professional job replacing the hot water heater. I thought things were going well until they finished up. The guy came back to me and said he had forgotten to upgrade the hot water heater as requested. They installed a 40 gallon instead of a 50 gallon and there is nothing they can do about it at this point. He apologized. Well, needless to say, I'm regularly ticked off about it every time a long shower starts to turn cool. And, to top things off, in the midst of preparing my income taxes, I discovered I can't take any tax deduction for installing an energy efficient hot water heater because the one they installed isn't Energy Star compliant. He was a very nice charismatic guy, but the end result was extremely disappointing and costly.

They were subcontracted out by my home warranty company to locate and repair a leak underneath my pier and beam foundation. Their first plumber arrived on a Friday afternoon ill-prepared to locate the leak. He did not have the right equipment, and he was too large to fit underneath the house. (They knew they were coming out to locate a leak under a pier and beam foundation.) Scout wanted to wait another week before they sent out someone else (it was their "soonest available appointment") but I insisted they come back on Monday since I had already waited several days. Meanwhile, there's water and money leaking under my house. Their second plumber located the small pipe leak but refused to repair it, instead referring me to a water removal company. The representative from the water removal company said he gets a lot of referrals from this plumber, but in this case there was not nearly enough water for them to do any work and he didn't understand why the plumber just didn't fix it. In his own words, he told me "I don't know why you'd want to spend a few thousand dollars drying dirt." I got two second opinions and it was clear: dealing with some water in the dirt is just part of a plumber's job. After a lot of hassle between me, Scout and the home warranty company, and a few days without water, I finally got another plumber from Scout to come out and repair the leak under the home warranty?it only took him about an hour. I suspect that Scout's second plumber either didn't want to mess with the damp conditions under the house, or he wanted a commission from the water removal guys (again, the rep from that company knew the plumber by name). It felt pretty shady, especially since another plumber easily fixed the leak in an hour the next day. It would have even been reasonable to me if they suggested they come back the next day to let it dry out a little bit; they didn't. All in all, I wasn't expecting much from the home warranty plumber and I got even less than what I expected. If they are your warranty provider, be wary. I would not recommend Scout Plumbing.

They did great. The cost was reasonable. The quality of work was outstanding. The responsiveness was unbelievably quick.

It was good. The plumber was good. He was professional. There were no problems. He did what we expected. We've not had any problem with the leak since then. They came out on time.

They've always been my go-to guys for plumbing, and they always do a great job. I've even recommended them to people back in Texas since I've moved.

Cold showers and 9 leaks later... We just moved from Washington D.C. to Texas and signed a lease on a rental property located in Rockwall, Tx. Our household includes 2 adults, several children, and a mastiff. Our move in date was May 15, 2015 and I have not had gas service since I have moved in. Our gas company was unable to turn on service to the house due to failed pressure test. May 15 was a Friday...Awesome right? Hector from Scout Plumbing came out on Monday to try to identify what was causing the bad read from meter. The landlord of the home uses a home warranty which directed Scout Plumbing to us. Without approval from homeowner, Scout Plumbing is not allowed to move any appliances that could help identify. Dead End. May 27 - Hector now has approval to do what needs to be done to identify what is causing the pressure test to fail. He arrives early afternoon (approximately 2pm) and is able to locate the valve to stove top which is nearly impossible to see and that I couldn't find. Runs another test and it fails again. The next step is to attempt to locate any visible leaks.He finds 4 visible leaks. 1 by the joint in the stove. 3 in the attic by the water heater and furnace area. (Let me tell you, it was a HOT and HUMID day in Texas and attics are not a fun spot to be in during these conditions!) At this point, it's now 3:30pm. I was pretty concerned about the amount of leaks that were found but Hector was very knowledgeable in explaining how this could be possible. I was satisfied with his reasoning and felt comfortable with him continuing. He made a quick run to get parts and was back by 4:30pm to get back to work. He repaired all leaks and ran another pressure test...It FAILED. NO JOKE! At this point, he cannot continue to work without approval from landlord to make small cuts into drywall to cover joints that aren't visible. May 28 - Hector has now received approval from my landlord to do whatever needs to be done to locate and fix any leaks that the house may have. He brings an apprentice plumber with him to make the work flow smoother and faster in hopes of getting this issue resolved TODAY. They showed up around 2:30-3:00PM. Alex (apprentice) was great! He was knowledgeable and was able to answer my questions about county permits and what exactly was being done. He was very cooperative and was eager and helpful in locating an additional 5 leaks throughout the house. Even though he was younger and less experienced than Hector, he has a promising future in this field. There is now a total of 9 leaks that have either been capped for testing or replaced. The pressure test still fails. It's now 6PM. The next thing to do is to section off the house to determine which side it is coming from...That didn't sound awesome to me but I am REALLY craving a HOT shower after weeks of cold ones. All in all, house was sectioned off. All pipes were taken apart and re-threaded due to poor installation. Some were just plain loose. 9PM - WE GET A CLEAN READ ON THE PRESSURE TEST! Words can not express how grateful and appreciative I am of Hector's diligence and persistence that was required to solve this problem for my family. I HIGHLY recommend Scout Plumbing to anyone requiring services. They are fair, honest, and hard workers. Ask for Hector ;)

I am actually OK with paying a fair price for a fair amount of work. This is why I'm so p*****. After telling me what a major issue this was, he was here for less than 30 minutes!! For $340, he should have been here through dinner, that would have been fair! He never had to get into the wall, the old cover where the handle was located was not taken off, sealant is the same as it was, and he replaced my nice metal handle that broke off with a $ .50 cent plastic thing. All he did was add an extension to the metal stem in the wall and attached a new, cheap, handle. Definitely NOT $340 worth of work. Actually had the audacity to write on the work order form that "additional labor was needed". Seriously?!? I got gouged and taken advantage of, and I'm really p***** about it. I deserve at least half my money back. Again, I'm OK paying what's fair, this was not fair!

Very good! I was afraid I needed a new hot water heater, but the repairman pinpointed teh cause of no hot water to a plastic part that had obstructed the water flow.

Scout Plumbing contacted me to set up an appointment via our home warranty request. They called with a 30 minute arrival time, and upon arrival to our gated community, the technician did not contact me. Instead, he contacted the home warranty company claiming he had been waiting at "our residence" for 30 minutes, and we were not available. In fact, we were home waiting on their arrival, and never received a call to gain entry through the gate into our community. After receiving the call from the home warranty, that the technician was leaving due to us "not being home", I attempted to call both the technician and the company's main line, and received voice mails. I eventually spoke with Diane at the company who was EXTREMELY rude to both myself and my husband, and had no apologies for the fact that their technician never contacted us to gain access to the community prior to leaving. I have contacted the home warranty company, and they are providing us service with a different plumbing company. Would not recommend Scout Plumbing based on the very poor customer service provided.

We used Scout Plumbing through our home warranty, so the work fell under what was covered by our policy except for the $59 service fee. The drains in our kitchen sink and laundry room were backing up and the laundry room flooded. We chose Scout because they had better reviews than the other companies that were offered. We called first thing to make sure they had us on their schedule for the day and they couldn't give us a time but assured us that they would fit us in and give us 30 minutes notice. We were called around noon and I arrived back home from work to meet Hector waiting for me patiently in his truck. He came in, we talked about the problem, and he immediately got to work. He snaked the drain from the outside and stuck around to confirm both the sink and washing machine were draining properly. We were afraid it was going to be a bigger job, but it was quick and painless and Hector was friendly and professional. Very happy. Thank you guys for the quick turnaround.

Brandon arrived within the time frame I was quoted. He told me what he was going to do and I watched him do exactly what he said. He showed me where he would run a line from outside my home to unclog and resolve my issue. That was successful but just to be sure that I was satisfied he filled and emptied the two sinks 4 times and they drained perfectly. He opened the pipe that the food would go through when I used the garbage disposal to show me it was clean. I am very pleased with their service. My $55 price was due to a co-pay from a home warranty company that I have. I do not know what the fee would have been without the warranty but I will use this company again and Brandon did a GREAT JOB!

Scout came out and arrived within the time frame given. Oscar was friendly and promptly went to work assessing the situation. His initial diagnosis was a hose issue, which he informed us was not covered by the home warranty. He went back to his vehicle to write up the ticket and decided to take another look. He discovered that it was actually a hair line crack in the valve, which was covered, and set about fixing the issue immediately. We have not had any issues since then.

They were great. They went out of their way to do stuff that cost them time and money but they knew that it will just be a problem if they did not do it and they just did it and it was great. They even looked at a couple of other things. Everything they did was successful. They were less expensive than what I have anticipated.

They came out the same day, which was great, and they were on time. Seemed very capable and quick. They fixed what they could and will return with parts for the unfinished items. I would definitely use them again.

The service went well. We have used them just once so far. One technician came out and did a fine job. He was knowledgeable and happy to show me a few things.

nope! NEXT contestant please!

I was able to call Scout in the morning and have them arrive the same day. Scout finished the job is less then an hour. Scout changed me 1/2 the estimate I received from 3 other plumbing companies. Workers were 1st rate, professional and cleaned up after themselves.

I had a sewer gas leak coming from toilet. Plumber quickly diagnosed the problem and replaced the wax seal. I have not had any problems since. He was very professional.

I have used this company for several things since moving into my home. They are very prompt and professional. I would definitely recommend them and give them an A+ rating.