Go-Granite.Com

***11/25/2014*** Don't leave negative feedback or this company will attack you and your employer. They will also go as far as tracking down your Linkedin account and copy and paste your particulars everywhere they can as well as your picture. My company never did business with go-granite.com I did as an individual yet they have decided to pull my company and my work into question. I stand by my word and my complaint no matter the tactic the owner of go-granite.com uses to cover it up. Attached is my complaint to the BBB that details the whole episode in full. I am also attaching the link to the D- rating that go-granite has on the BBB website. Since my Yelp positive feedback is in question I will also go so far as to detail I've requested it be removed from their website (go-granite.com's yet it still remains). That review was paid for by go-granite.com by offering a 20.00 discount for positive reviews. That review was made prior to the falling out I experienced with the owner of go-granite.com. Decide for yourself please check out yelp and review ALL of this company's feedback, it's not pretty. http://www.bbb.org/dallas/business-reviews/granite/go-granitecom-in-lewisville-tx-21000825 BBB Complaint: Delayed delivery and install of granite. We agreed to an estimate of work for 2 granite countertops, 4 backsplashes, 1 granite wall topper and 1 threshold topper for the amount of 1343.66 on 1-6-2014 a deposit was made for the amount of 680.00 on 1-21-2014. We agreed for final measurements to be completed on 2-27-2014. Delivery and install was scheduled for Saturday 3-1-2014. We were informed late Saturday afternoon that delivery and install would be delayed due to a delay on the job scheduled before ours on Saturday. A follow up delivery and install date of Monday 3-3-2014 was made. Due to bad weather we rescheduled for delivery and install for Tuesday. Tuesday morning we were informed that the 3rd party (subcontractor)granite shops saws were "frozen" and this would delay our delivery and install until 3-6-2014. This was a surprise to us as we were under the impression that our granite was cut and ready on Saturday the 3-1-2014. I was told the saws were frozen and until they thawed out our job would be delayed, an offer to install the wall and threshold topper was made and accepted for the afternoon of 3-4-2014 it was never followed through on, also we were told the rest of the order would be delivered and installed on 3-6-2014. Near the end of the day 3-4-2014 I traveled to the 3rd party fabricator to check on our granite order and get a status update because I didn't have a good feeling and was becoming suspicious about my phone and text conversations with the Go-Granite owner ****** ******* as the story had changed a few times. I found the toppers were finished and 1 sink was complete. However the 3rd party told me he was waiting for the delivery of the last slab of granite from the owner of go granite to complete the 2nd sink and the backsplashes. He also refused to install what he had completed of my order saying they don't make multiple install runs on the same order. I requested to take my toppers and the fabricator called ****** ******* the owner of go granite. I informed her while on the fabricators speakerphone the fabricator was waiting for her to deliver the granite so he could complete our order and that it appeared that the saws were running fine and not frozen at all. She agreed to deliver the slab of granite so the delivery and install date of 3-6-2014 could be honored. She agreed to me taking the toppers from the fabricators site so that I could have another company come to my home and complete the shower glass measurements with the toppers in place. I got the toppers home to find they did not fit and could not be set in place to complete the glass measurements. I texted the owner to inform her of the problem. She informed me she would forward info to the 3rd party fabricator. This is the last I heard from ****** the go granite owner regarding the matter on 3-4-2014. I informed her I was willing to help her however I could to get the project completed. I also informed her I would be contacting the BBB if we had no follow through. Desired Settlement We are requesting Go-Granite: 1. Immediately dispatch installers the A.M. of 3-5-2014 to install the toppers that were to be installed on 3-4-2014 which don't currently fit and are at my home. These are required to be installed to move forward with our shower glass measurements, (it takes 5-7 days after the glass measurements are complete to fabricate and install the shower glass.) 2.Get the additional ***(MATCHING)*** slab of granite to the fabricator immediately so he can complete our 2nd sink and 4 backsplashes. (We have been told since 1-21-2014 there exists an additional matching slab that is off site. Despite multiple requests, we have not been able to inspect said slab. We suspect that this slab doesn't exist and is why our project has been delayed.)***(We want to view the slab ***BEFORE*** fabrication in order to insure the 2 sinks and 4 backsplashes match and aren't going to clash in color or pattern.) If said slab does clash in color or pattern with the already cut (1) sink. We want 2 sinks and 4 backsplashes cut from the same slab in order to match. 3. Honor the A.M. 3-6-2014 final delivery and install date for 2 sinks and 4 backsplashes. - http://www.yelp.com/biz/go-granite-lake-dallas?hrid=DVxg0opVAUjfFFm2xXbJdQ Unhappy G. Denton, TX 0 friends 1 review 1.0 star rating 8/23/2012 We purchased granite from Go Granite recently the CS was horrible, would not return emails, calls and etc. The installation of the granite was bad, the seam line (is at the sink which they suggested and we agreed to unbestknown to us that is the worst possible spot to put your seam) is very noticeable, it is wide and not cut straight, along 1 wall there is a " between the wall and granite because it was not cut straight. When I talked to the owner was told that was the way it was, sent pics she told me she would get back to me and still have not heard from her. We have had 3 granite installers come out to try and correct the issues and they told us this must have been done by folks who didn't know what they were doing. I would strongly recommend not using them horrible workmanship and customer service from the owner.So please check around before using them and just as a FYI they will give you a discount if you write good things about them in the review sections of some sites. Richard S. Flower Mound, TX 0 friends 1 review 1.0 star rating 9/9/2011 Counters look great, but the job is not finished. I paid half up front with my credit card. They charged us for the other half without my authorization!! I have called several times and left phone messages and emails, but no reply. Do not use this company. Brandy H. Denton, TX 0 friends 4 reviews 1.0 star rating 7/27/2011 Owner takes no accountability for mistakes...I ordered a backsplash for my kitchen from Go-Granite.Materials were great, but we found out that they bought them at Lowe's. They also hired an external crew at the last minute, because all of their people were out of town. Communication and customer service was a serious problem. They fail to notify you of delays, don't return calls, don't answer e-mails, don't tell you about all of the additional work that has to be done after the initial install. We missed work, had to cancel plans and chase Go-Granite to get our job completed. Had we not made the initial deposit, I would have just found a new company to do it. The owner offers a lot of attitude and blame when you finally do get her on the phone. I was shocked at her behavior - she actually blamed me for the issues because I had requested an additional set of tiles to be added, which she said was not a problem when I called and asked for them. After all of the mishaps with my job and the lack of accountability with the company/owner, I would not recommend this company for any type of work. s. s. Flower Mound, TX 0 friends 1 review 2.0 star rating 12/2/2011 I had the same experience. They are good at selling you, but once they get the deposite, you would not believe the excuses they had. If you have all the time in the world, go ahead, but if you need for promises to be kept, look around some more. Also, insist on keeping the extra granite. You pay for slabs, so keep the extra. you can make cutting boards, stack pieces for cheese and crackers and finger foods. All the nice cheer is for you before you give the deposite! G W. Argyle, TX 0 friends 2 reviews 2.0 star rating 6/24/2011 This company used great materials - just didn't have the customer service together. They missed or just ignored too many appointments/consults with us to determine what work would be done. But they had our deposit so we forged ahead. We even wrote to them after the fact to express our disappointment and they ignored even that!! What jerks John S. Holliston, MA 0 friends 3 reviews 1.0 star rating 8/31/2013 Warning! Warning! Warning! Do not buy from these people!!!!! They do not stand by their product. We put marble in our kitchen and it was gorgeous until we set anything on the countertop!!! If scratched, if stained, it marked, just horrible. We found out later from a reputable and customer caring granite shop that he would NEVER recommend marble in a kitchen. I would have been happy to leave this alone and leave the original message posted to this website but the tactics used by go-granite.com to pull my company, my work, and my integrity into this matter has caused me to have to defend my name and my company. Sincerely, A HONEST Customer: Jerrod Petrovich

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