Young's Roofing of Killeen

This is a copy of my BBB copmplaint: On May 16, 2012 I hired Cornerstone Roofing in Moody, Texas to replace the roof on my home. Clay Young gave me the quote for the job and then raised the price twice based upon ?improvements? to the material he originally quoted. Clay Young said that his standards were superior to the other roofing company I had contacted for a quote, and he said that he would stand behind his work. I believed him, but I was duped. WHAT CLAY YOUNG PROMISED: 1. Clay Young stated that his work would be performed to higher standards than any roofing codes in Texas. He said that his work would pass inspection for the codes that exist in hurricane areas like Florida. (This is information from the Cornerstone Roofing website: ?Owner Clay Young began roofing over 30 years ago. He began roofing in Miami- Dade County in Florida which is one of the strictest counties on roofing in the entire United States and continues to roof in Florida today. In the state of Florida there are 5 inspections that a roofer must pass and each roof must meet hurricane codes known in Texas as the wind code. Furthermore, Clay Young also is a participant and is certified by the Master Elite Program and is part of the top 2% of roofers in the United States. The Master Elite program requires that each certified individual continue their education in roofing and staying abreast of the newest codes annually. Because your roof is such a major investment, get it done right the first time by a company that is backed by experience and education. Cornerstone Roofing is ready to serve you.?) 2. Clay Young specifically stated that I would be able to see the metal roofing panels anchored to the roof joists at least every three square feet when the job was finished. 3. Clay Young stated that the ?Eagle Shield? insulation he would install had an R-factor of 6.5 per layer, plus an undefinable additional R-factor based on the reflectivity of the foil covering. Clay Young stated that the double layer of insulation he installed on my roof would have an R-factor of R-13 plus the additional reflective value. Clay Young promised a big drop in my utility bill. WHAT CLAY YOUNG DELIVERED: 1. The roofing panels are uneven. The ends of the panels do not match. There are gobs of white caulk on the end trim and on the boots around the roof vents. The roof panels are red, so the white caulk is very unsightly. The trim on both ends of the house is poorly cut and bent, and the cut pieces are not even flat, but curled outwards. The boots on the roof vents clash with the red color of the roof panels. 2. The roof panels are not anchored to the roof joists at all, let alone every three square feet. Looking at the roof decking from the attic shows that the metal panels were anchored to the roof decking only. The screws are clearly visible about two inches away from the roof joists and there is only one line of screws visible on the outside of the metal panels. No attempt was made to anchor the metal panels to the roof joists. 3. The insulation made no difference in the temperature at which my air conditioner comes on, so it must have no R-value at all. There has been no decrease in my utility bill at all. My bill may go up since all the vents from my attic were removed and covered over, and the ridge cap that was one of the ?improvements? that cost me more money is not venting the hot attic air as well as the old vents did. WHAT ANY PROFESSIONAL ROOFING COMPANY WOULD DO: 1. Check and reconnect any heating or plumbing vents removed during the roofing installation so that the vents are displacing exhaust in the appropriate area when the job is finished. 2. Tell the customer if any vents will be eliminated during the roofing process. 3. Pick up and dispose of the old roofing material, particularly the old roofing nails, removed during the job. 4. Clean up the trash from both the roofing job and the trash from the laborers working on the job. WHAT CLAY YOUNG DID: 1. The exhaust pipe from my gas hot water heater was removed without my knowledge during the job. All the time the roofing was in progress (three days) my hot water heater was venting exhaust gases inside my house. When the exhaust pipe was replaced, no one came inside to insure it was correctly reconnected to the hot water heater. It was not, so the hot water heater continued to pump carbon monoxide into my house until we all became ill and finally discovered the cause. Presumably my gas furnace exhaust pipe was never reconnected either. Certainly no one came inside to check it. Had the roofing job taken place in the winter instead of the summer, we might all have died the first night. 2. One of my bathroom exhaust vents was covered up at the roof line. The ducting was left in place but I was not told that the vent was capped. The bathroom vent now runs uselessly since there is nowhere for the exhaust to go. 3. A large amount of old roofing material blew across the yard during the job. No attempt was made to pick that trash up, so I had to do it myself after the crew left. While the workers were still present I attempted to pick up the old roofing nails with a hand-held magnet, but the roofing crew told me not to do that since they had a rolling magnet and would pick up all the nails with it before they left. I went to town the next day after the roofing crew left and blew out a $175 tire on the way. When I returned home I used my hand-held magnet around my house and driveway. Over the course of the next few days I picked up hundreds of old roofing nails that the roofing crew had left. One of those nails cost me a new tire. 4. Upon going around to the back of the house after the roofers left, I saw streamers of trash hanging out from under the ridge cap. When I looked in the attic I found more of the same that had been thrown in the attic and left there. 5. I got to pick up the cigarette butts, drink cans and the remainder of the roofer?s lunches that they just left lying on the ground when they left. A pinched nerve in my back kept me from spending as much time outside with the roofing crew as I would have done under normal circumstances. After a couple of hours the pain becomes too intense and I have to go inside and put my feet up to relieve it. Both Clay Young and his roofing crew knew this, so they did not communicate with me as they should have, but instead cut corners and engaged in shoddy work knowing that I would not be outside to see it. I spent $1500 more with Cornerstone Roofing than I would have with another company, and I did so based upon Clay Young?s assurances that I would be getting quality work and much more for my money. I did not get any value from Cornerstone Roofing?s work and Clay Young?s talk was all lies. Nothing that he promised me came to pass. The material that I bought from Clay Young is useless to me since to remove it and reinstall it correctly would cost as much as a new roof. I left photos for Clay Young at his office showing the poor workmanship I received for my money. Clay Young had someone call me on the phone, but that person did not seem to work for Cornerstone Roofing. That person said Clay Young was out of town, but Clay Young would contact me when he returned. Two weeks later I have not heard from anyone. My requested relief is to receive what was promised by Clay Young (and what I paid $5,498.00 for) instead of the slipshod work that was actually performed on my roof. Specifically, I was promised metal roofing anchored to the roof joists and insulation of R-13 plus. I did not get either. Clay Young?s poor workmanship also does not give me any confidence that the roof will not leak when it rains. After a month or so, Clay Young responded to my BBB complaint by saying that he had contacted his regional supervisor and the supervisor had come out to my home and "settled" the entire manner. My response was that I would sure like to see the supervisor try to pick me out of a crowd. Since he has never met me, I doubt that he could pick me out. No one from Cornerstone Roofing has been to my home. Their interest in me ended the day my check cleared.