Trust 'N' Us Services

I contacted this company based on Angie's list ratings. I had call a few others, some did not call back, one did not even show up after setting appointment. Trust N Us was familiar with the area of Temple and was more than willing to come out and take an initial look. They then gave me a very reasonable estimate and got right to work. They have been mowing the property for a couple of months and I have had not complaints from my tenants. I will definitely use Trust N Us for a long time to come.

Basically, I was not satisfied with their customer service on return calls for work to be done. But I was contacted after I submitted a report on my issues. And yes...Any company will call you back to make it right, that's just good business. But, whatever the reasons were, thats what made a difference to me. Thats all it took to make me understand that, things happen, sometimes it takes a not so good thing to happen to correct it. I believe we all need a second chance , so, I will be contacting them again in the future for work or lawn care to be done. My only issue was the call backs, other than that, they are very nice, and polite. And the guys that came out to do my lawn care were nice! Thank you again for being concerned with my issues!

Called to schedule an appointment for an estimate on some door issues, wall repair. I was told someone would call me back to schedule it. No return call. I called them back the next day to schedule the estimate and was told they were just getting ready to call me. Date and time was scheduled. on the day of my appointment they called me 30 minutes after my scheduled appointment and was told they got so busy they forgot about me, but they were on their way. So estimate was done and emailed to me, I called back on a Saturday and informed them I wanted to do what I needed to do to go ahead and schedule the work. I was told once again that someone would call me on Monday morning to schedule the work. Once again...NO RETURN CALL! That was a big red flag to me that strike 3...your out! I was able to contact another contractor that estimated the work in more detail and more professional way. And $300.00 less than what Trust n Us estimated. the work Trust N Us was gonna do was very generic and would of ended up being just a quick fix at a high cost, my new contractor did the correct way to repair my doors and walls cheaper. I'm sure they are nice people, but just do customer service badly. And not being professional in their business etique is not good business practices. Word of mouth can make or break a business.

I have used Trust n Us before - I like using them because they always do a good job job and they can do everything - for example on this job instead of having to call a landscape guy to do the mowing, a drywall guy, a painter, and a flooring guy and then coordinate all of their work - Trust n us was able to do everything and I didn't' have to coordinate anything. Also I have just one bill to pay (vs several bills to different contractors.) Shawn did most of the work in my unit - he's was friendly yet professional and took care of everything. The tiling job came out really well and now I'm really considering having them put in similar tile in my other rental units - it looks nice and will hold up well to renter traffic. They took out and disposed of the old carpet (which was really in bad shape) and took care of the ordering, delivery and installation of the new tile - all at prices better than I was able to get from the local "big box" home improvement stores. There were a number of holes in the walls in various points around the unit - they patched them all and repainted and I was very pleased to see that I couldn't tell at all where the holes had been. Then they had their cleaning crew come through and clean the place from top to bottom - it really looks great and the next tenants will have a good looking, clean apartment and I didn't have a lot of hassle in getting it ready. They guarantee their work and are very responsive if I call and ask questions about something. I would highly recommend them for any sort of handyman, painting, patching, cleaning, mowing type work. They are responsive, come when they say they are going to (really important to me when you have tenants waiting), and their prices are really good.