Sawz N Ladderz

Customers beware: the Best Business Bureau is in process of suspending this business' accreditation and lowering its rating! From my experience this business is a scam! Basically the owner, Harold just took my deposit and key to the house and never performed the work he was paid to do. . Over 3 months ago I hired Harold, the owner of Sawz N Ladderz, to paint the interior of my house. He gave me a quote and agreed to start painting as soon as I paid the deposit, which was half of the total charge. After he picked up the key to the house and cashed the deposit check, he never showed up to do the job. First he would answer his phone and told me he took another more profitable job. After promising me that he would start the very next day many times, he final stopped answering my calls. So I filed a complaint through the Best Business Bureau in TX and requested a refund of my deposit and the key to my house back. At first he told BBB that he would process the refund. After 2 months with no refund, he stopped responding to BBB. So now the Best Business Bureau is in process of suspending this business' accreditation. After paying Sawz N Ladderz over $600 for nothing and wasting so much time, I had to hired someone else to do the job and have the house rekeyed. I just started consulting an attorney for legal action against this untrustworthy business.

I hired Harold from Sawz N Ladderz to paint the interior of our house in Harker Heights, TX. While he was there I noticed that the back of his business card indicated that he did other things around the house. I was in town for only a couple days and needed to get these things done right away (the house was on the rental and sales market). Harold gave me a great bid for the painting of the inside so we decided to give him our business. I also needed a steel post installed on our privacy fence, the edge of the kitchen counter re-grouted (between the counter top and backsplash) around the bar/sink area, and a crack repaired in the ceiling (along the seam tape). We had to head back out of town the day they started the job so I was not there to supervise. That being said - we have friends in town and my real estate agent was willing to stop by and check after the work was done. The painting looked pretty good. There was a spot in the hall where my daughter had written on the wall with crayon. The crayon could still be seen. Harold said he would go back and prime over that spot and re-paint it. I, personally, believe that he should have noticed it and fixed it without our prompting. That being said, I would still have hired him due to his low rates and decent painting job. As far as the other things go - I can't say the same thing. We discussed having the crack filled around the counter top/backsplash with something that would match. Instead they bought white latex caulk (bright white. The original color was a tan that matched the tile work) and caulked all of the kitchen! It looked terrible. I called and asked why he did such a thing. He explained that there were cracks everywhere. I told him that was simply not true. I showed him exactly what needed to be done and I said nothing about the whole kitchen. I am assuming that the did the correct area in white and realized that it looked terrible and didn't match so they took it upon themselves to do the entire kitchen. He agreed to fix it. Instead of just pulling out the white caulk, he re-did the whole kitchen in a tan caulk. It still looked terrible. He seemed like it was no big deal and agreed to not charge me for it (though I now have to hire someone else to come in and remove all of his mistake and fix it properly). He told me he could fix the crack in the ceiling by filling it in and repainting over it. He is the professional so I trusted him. After just a couple weeks, the crack was back. I sent him a text message explaining that it was back and that I would like a refund. His exact response was, "I informed you that we would caulk the crack and paint it with the existing paint you had. That is what we did. There is no refund for that". My response (exactly) was: "But you didn't fix the crack. That is ok. I will be leaving an honest and fair review of your work online. Thank you for the painting job." *I just checked the Sawz N Ladderz website. It states that they offer a 1-Year guarantee on all remodeling and home improvement services". Sadly, this appears to not be the case. When I texted the gentleman to ask him about this I was told, "Okay good luck to you. Its people like you who we try to give a fair cost and good work to that ruin it for others. We did exactly what I told you I was going to do. Best regards, Karma". I am assuming that the steel post is holding up. I have not had the opportunity to check it. I was also told by Harold that he could send me an invoice online and I could pay it that way. I had left a check with someone to pay him but the price ended up different than we originally had planned (with me not paying for the grout job) so I needed to pay this way since I was out of town. Harold was less than thrilled with this and it was pretty apparent that he did not want me to pay this way even though he told me it was a possibility. All in all, I think that Sawz N Ladderz has poor business practices. If there was a way to attach pictures I would do so.