Killeen Overhead Doors

If I could give anything lower than a 1 star I would. This place is absolutely horrendous. They don't do the work they say they will, they were called out to replace 1 spring. They replaced 2 and left the opener non working. Never called me to talk about it, nothing. Never gave me options on how to fix it- even though I asked multiple times... just kept sending me invoices....for a non working door......in which I kept asking how can we get it to work, they said they would look into it and call me back. Never did... When I finally called in for the 4th or 5th time to get answers they were SO RUDE to me. I was hung up on by the owners wife (didn't catch her name). I was also hung up on by the front office lady Lori. I guess my tone I was using was bad they said, they both were listening to the call and said I was being condescending not that I was saying anything mean/rude (which I wasn't). I hardly think that would be a reason to hang up on someone....especially someone who was calling in to resolve the situation.....I was trying to explain the situation, which has been going on since February so I guess it was a bit of a story, which they seem to not care about. The conversation ended with Lori calling me the C word (I'll let you figure out what that is).... I mean wow! I have dealt with some crazy people before but this honestly had me at a loss for words. I am not one who thinks the customer is always right and the workers have to put up with anything a customer does ( I work in customer service too) but HOLY MOLY this was another level! These ladies were out of control with how they were speaking with me. I am not sure if they were having a REALLY bad day or other personal issues but dang leave that at home ladies! Treat people how you would like to be treated...even if you didn't like my tone, I do not deserve to be spoken to like that. I'm sorry, I wasn't trying to be condescending... I am at work, so taking softly to not get in trouble for being on my cell phone. Maybe the whispering or speaking softly was bad? I don't know but jeeze! I'd certainly like an apology from the owner.... who they would never tell me his/her name or how to reach them... DO BETTER!

Very responsive, showed up on time and services were professionally performed. Very happy with the overall experience.

On the day of the installation Brett called to tell me he was enroute and that everything was ready. On arrival the truck was offloaded in a neat and organized manner. Removal of the old doors was done with no trash from the old door system left laying around, all scrap was placed in his truck as it was is removed. Installation of the new doors was totally organized and methodical to get a completely operational system while maintaining neatness and safety of the job site. Brett is the consummate technician. He knows his product, knows the variations presented by various job sites and structures, and is totally able to complete the job at a quality level far above what other installers would ever be able to accomplish. I would without hesitation recommend Killeen Overhead Doors to anyone needing repair of existing garage doors or openers as well as installation of a new system. Great job, thank you Brett!

They performed a good service I would recommend them. He was really nice and he came did his work and was professional.

The doors are still working fantastic. The price was more than reasonable.

Service tech arrived on time and completed the job professionally.

Well. The gentleman called first as promised, arrived promptly, tightened the lift spring & installed a new gear in the opener.

It went wonderful. He did everything he was supposed to do.

They came out on time and the man went through how to fix all of these problems with us. He said they are all easy fixes and said it wouldn't be worth it to charge us to fix them and instead gave us directions and told us we could fix them, to save us from having to pay. He was correct and they were easy fixes and we did it immediately after he left. We only had to purchase the weather stripping and he told us where to purchase that and when we did we installed it ourselves.

Overall, based on the positive reviews I decided to go with this company. Highly disappointed based on reviews with my service. There was no professionalism, quality control (paperwork was lost), customer service was rude, appointments made by company were never upheld, and quality of service was below standards (the work perfomed required them to come back again, but they never upheld the appointment). In the end, had to call another company to come out because we were tired of making appointments and them never showing up or saying we never called/had us on the calendar.

The Worker was professional, thoughtful in his job. Punctual arriving and work was done and finished in good time.

This business will definitely be on my favorites list. I waited 4 hours for a callback from another company to fix my mom's door so I decided to check AL and called Killeen Overhead Doors. I received a callback from John in less than 10 minutes saying he was on the way. He arrived and was very friendly, knowledgeable, and professional. Work was completed quickly at a very reasonable rate. Great technician, this company is lucky to have him.

It went great. They were very professional. I would recommend them to anybody. They were on time and they have a very good price. They were extremely knowledgeable.

Initially, the serviceman came out on 2/24 because my garage door was acting up (door would close and then instantly open back up again). After trying out 2 possible reasons for the problem (replacing sensors and rewiring them), the serviceman determined that it was the a faulty motherboard in the opener itself. He explained different options I could take and different types of openers I could replace it with (if I chose to go that route). Finally, I decided to replace the opener with a new one. He returned on 2/26 to remove the broken one and install the new opener, with new sensors, remotes and wall mounted button. The serviceman was extremely punctual, polite, professional, and thorough in explaining the problem and the steps he took to determine it (putting it in layman's terms so I could understand). He also explained all the new and added features associated with the new opener. The cost seemed reasonable as well; they charged me $65/hr for the initially consultation but since I was scheduling them to return and install a new opener, they said that they would apply that money towards the cost of the installation, ultimately, having me not be charged for additional labor fees on the 26th. I definitely recommend this company's service.

Excellent, I'm so amazed to have something fixed before noon the same day! Wonderful customer service from start to finish. Provider was able to fix the door before I even returned home from work. Job was finished for less than the initial appraisal (which always makes the customer happy!). Door is good as new - minus a little touch up paint.

On 12-2-2013 they came to the house and without questions, they fixed the problem and did not charge me for the call or service. It is rare this days that a business cares for their customers. Killeen Doors is one of those. They place their customers first. I am glad to have chosen them as my door installers. Great job.

perfect job - came out two hours after I called. fair price. great work. highly recommend.

Reapairman showed up ehn he said and completed the reapairs to the door. I had cut the retention cable which caused the springs to spring and cut the electrical connection, so basically, a mess. He was very professional and knowledgeable and had all necessary parts with him to complete the job. This is the second tme we have used this company and have been very pleased with their service. The 1st time was to replace broken springs and this time to fix the door. I found out later, the reason the cable came off the track was due to me placing a board too close to the cable and it cause the entire door to become out of kilter.

Great service and price. I would definitely use them again and recommend them to others.

Our spring broke on our garage door and we couldn't get our car out. Killeen Overhead worked us in so we could get on with our lives. Their price was the best quote I got, the repair man was polite, quick, and explained everything to me. I would use them again and recommend them to friends and family.

Called and asked for service since garage door was stuck halfway open and I could not get it to respond. Women who answered the phone said someone would come the same day (Friday). After approximately 6 hours I called them back and was told that a repairman came by but did not see a vehicle and left because without a vehicle at the house there was no one at the home. By this time it is approximaely 1600, and she told me that all of the personnel had gone for the day and I could book it for Monday. Ridiculously poor customer service. I could have called another company if Killeen Overhead Doors was not interested in my business.

Technician was professional yet friendly approachable.

It was after hours when I called and they said they would be here in 15mins...and they were here in 15mins. If I ever have a problem with my garage door again, without a doudbt they will be the ones I call. The price was lower than what I expected seeing as how it was after hours. If I could, I would rate them A+!!! Well I guess I just did.

Arrive at the home early and without delays the work started and the installer never stop until the job was completed. I was very satisfied and he left only after the job was completely performed. Very, Very Happy with the excelent work and the company.

The service provender was on time and did a professional job.