Ellis Air Systems Inc

No complaints.

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Quickly okay

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They did an excellent job. They cleaned the air conditioner and replaced the filter as we were getting ready to rent the house out. They were nice to work with.

The service turned out well. They were very nice and they did a good job with the service. They were knowledgeable as they were able to track down the part even though it was no longer being made.

It turned out very nice. They have a very nice person that works for them. He picked up a box of filters for us and he changed it as well. He is very friendly to work with and always good to have a conversation with.

They were very thorough and competent. They were very responsive as well. They are a good group to work with.

Ellis Air has been my HVAC service provider for over three years. My air conditioning system was running for long periods of time and not cooling as well as normal. I called for service. The technician said the unit was low and Freon and upon conducting a Freon leak test, the condenser unit was leaking in several places. He charged the Freon - to provide air cooling - July in Central Texas - more than enough warmth. I paid for the service call and asked for estimates for the repair and another to replace the system. The estimate for repair was over $1800 and to replace was about $3900. I asked to replace the system. The technicians who came to replace the system were courteous, and professional. The installation took almost seven hours. The unit installed was a Goodman five ton unit. The former unit was a Lennox four ton and was over 17 years old. Our energy bills were about 20% less for the summer and the length of run is reduced significantly. The bill I received was reduced by the cost of the original service call (I don't recall the amount but it included a $50 service call and the cost of Freon).

I have used them twice. They were very forthright and let me know when they could come. They called ahead of time as I have a dog and needed notice. They were very informative, efficient, and the price was reasonable.

They came within a day to do the service. They were very clean and efficient. They had a tax credit available and within one day they came and gave an estimate. The next day they replaced the unit and hauled the old unit away.

Ellis Air provided trouble shooting and repair to my non-functioning air conditioner. They temporarily put the system back online and serviced the system. The system was restored to a cooling state but had to run the fan continuously because the controller circuit board/program would either stop completely or would run the air conditioning only when the fan ran continuously. They ordered the part, when it arrived they promptly installed the part and restored the system. This required two service calls and only charged for the part itself. While on the first call the company inspected the system, cleaned the inside and outside units. Normally, the company charges $50.00 for each maintenance call but did not bill me at the time, they wanted to wait until the system was fully repaired. Once the system was restored it worked better than before - perhaps because the system was cleaner and able to run more efficiently. During a follow up visit to provide an estimate to balance the air distribution in the house, the technician gave the estimate to install some dampers to control air flow and provided an estimate to install. The technicians were friendly, receptive to questions and the bill was very reasonable.

I used other companies with limited success prior to finding this one. Ellis's staff are very profession, responsive, and reasonably priced. They start early and work late to resolve heating and air conditioning problems. I have used them dozens of times and am on a first name basis with the staff. Both Chris and Jason are terrific to work with and very knowledgable. They have installed complete whole house systems for me at least 5 times and too many repairs for me to count. The repairs are not due to their work but to age of units, tenants who don't change filters or abuse the systems or theft of copper etc. Their prompt, profession attention to detail, and expert recommendations have resulted in much saving of money for the tenants and landlord. I have spent many $1000's of dollars and have been very happy to do so and will continue to do so in the future. I would highly recommend them.

They are a very good company. There were two types of repairs that needed to be done, the plumbing repair and the tile repair. We didn’t end up doing the tile repair but they put an extra large pipe underneath my house floor and it was very helpful. For the plumbing work we paid about $1000. It was good service and he helped. He was very efficient. They were the ones who did the duct work and AC system from the attic. The AC duct was supposed to drain out but it wasn’t draining. The interaction with them was very good. There were two different areas of work. I didn’t have time to shop around and I went with them because they were clear. They were very quick and punctual. They cleaned up everything and when they cleaned the little dust that had fallen on the fridge or anything.

They were very professional. They got right in and got the job done. They did a good job as far as I can tell. Their responsiveness was very good and punctuality was right on the money. I would use them again in the future if necessary.

The problem on this visit was not fixed because additional work/parts would be needed. Additional freon did not even temporarily fix the problem, which was disappointing. I would have liked him to check the compressor/outside unit in more detail, and felt like he stopped looking for problems simply because he found the leak. It would have made me feel better about the need to replace the entire unit if I knew that the leak wasn't the only problem. BUT he was very nice and I do not feel that I got shorted in any way. The estimate for repairs and the replacements were very competitive when compared to other providers and the service fee was very reasonable.

Best a/c repair service in Killeen. A friendly tech came out and fixed my air conditioner about 15 minutes after I calledthe office. Best labor and freon rates too. I checked.

I called them in the morning and waited until 6:00 that evening. Then I called them at 6:00 and got a voicemail message. Not long after that they came out and did repair work on my outside unit. The air conditioning then worked but at night I noticed that the outside unit was constantly on. The next day I called another company and the other company fixed it correctly.

Another company charged me $100 to come out and tell me that my compressor had gone out. After an estimate I was recommended air duct cleaning because the the previous owners not ever having a filter installed, a spray in insulation to help my high electricity bill due to lack of because of the cheap home builder. Those were just the recommendations, my major problem was that my inside unit was shot because of the non use of the filter and my outside unit's compressor went out. The company then handed me a $6500 quote. I soon realized the air duct cleaning and blow in insulation would have to wait. After three other companies giving bids from 3500-5500 for equipment only. Ellis Air gave me a $3000 quote for all three services!! I couldn't be happier!! Excellent quick service, the electricity bill is lower and I saved lots of dough!