Kilgore Lawn and Garden Center

Horrible customer service. Horrible people. They picked my John Deer mower from my house on November 25, 2016. In January, I went back to their shop to check on the mower, they hadn't looked at it yet because they lost my contact information. They had moved locations and claimed they lost my contact info and all the information about the mower in the move. i gave them my information again, assuming it was an honest mistake. more than a month passes without any communication from Kilgore Lawn and Garden. I went back to their shop on February 22, 2017, they said the transmission was out, they claimed they tried to call me about it several times but only got my voicemail. I told them I don't have voicemail. The lady behind the counter cussed me out repeatedly. I had to threaten to get the police involved before they offered to give me back the mower. After they dropped off the mower, the man that runs the shop called me and cussed me out over the phone. Horrible customer service, horrible people. Don't waste your time or money.