Reviews
4.313 Reviews
Showing 1-13 of 13 reviews
Jayne E.
12/2017
house cleaning
 + -1 moreNo problems. Did a great job.
Description of Work: House cleaning
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Yes, I recommend this pro
Eric J.
08/2017
house cleaning
 + -1 moreUsed their online quote service twice but never got a response. Then left a message on their business phone - never got a reply. Will find someone else.
Description of Work: Needed to set up regular household cleaning service
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Jehiel T.
01/2016
house cleaning
 + -1 more.
Description of Work: .
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Yes, I recommend this pro
Laura C.
01/2016
house cleaning
 + -1 moreunknown
Description of Work: I emailed the company twice and filled out a form on the website asking for a quote. No one ever returned my inquiry, therefore, I found someone else.
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Doug E.
11/2015
house cleaning
 + -1 moreunknown
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Jehiel T.
10/2015
house cleaning
 + -1 moreI'm always pleased when they are done. Thanks for the great service
Description of Work: I've been using their services bi-weekly for awhile now. They are very professional, and great at what they are doing.
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Yes, I recommend this pro
Catie W.
04/2015
house cleaning
 + -1 moreunknown
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Yes, I recommend this pro
$85
Ben H.
03/2015
house cleaning
 + -1 moreThis business is one of the most unprofessional outfits I have ever come across. Met with Catie to show her the business and walk through what needed to be done. She said all the right things and absolutely ASSURED us that she would be reliable and that she wanted my business and could handle things easily. My business needs to be cleaned almost daily during the spring months so I can be ready for the public. I expressed my main concerns which were 1) be reliable; and 2) be responsive and professional. They failed us on both counts. She and her team cleaned my place probably 5 - 6 times and for the most part they were responsive and on time. They ran a little late, but got the job done. I was just beginning to get comfortable, gave her keys, an alarm code and a schedule for the month and all the sudden she VANISHED! I showed up to meet her and her team at the scheduled time, given I needed the business cleaned that day, and NO Hill Country Cleaning Service. I started calling and texting after about 15 minutes of her not showing up and she never did. I ended up have to clean everything again myself and thought, maybe she is in the hospital. I did finally get a hold of her, given she didn't recognize the number I was calling on, and she told me she would call me right back. She of course never did. I am still just shocked that they call themselves a business. I would NOT recommend them to anyone, and have never seen someone (especially a business) act so unprofessionally and leave me hanging with no apology and/or explanation. To date, she has never offered an explanation as to what happened. I believe she was in over her head and didn't know what to do to get out of this commitment. All it would have taken is a call to say 'Im sorry but I can't make it." BEWARE and stay away from them.
Description of Work: Contracted with the provider to conduct regular cleanings at my place of business and Catie,the owner, did not show up when I needed her most. I tried to call, text, left messages etc. and she never responded. They COMPLETELY vanished with no excuse or reason given. I tried to call and text several times to find out what was going on, given they left me hanging and having to clean everything myself. To date while writing this review, she has NOT provided a reason for disappearing.
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$120
Ric M.
10/2014
house cleaning
 + -1 moreAfter my first call, it took her a week to get back to me to set up an appointment. When she did call we set up an appointment but she never cam and never contacted me that she would not be coming. I then called again to ask her to follow-up and I never heard back from her either way.
Description of Work: I asked the manager to come to our home to give us an estimate for cleaning on a regular basis
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Karen A.
07/2014
house cleaning
 + -1 moreunknown
Description of Work: I am very pleased with their professionalism and the quality of their cleaning. I am using them regularly, every other week, and am very pleased with them. Definately recommend.
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Yes, I recommend this pro
$83
ANNA H.
04/2014
house cleaning
 + -1 moreunknown
Description of Work: They have been doing our laundry and dry cleaning for years. Never had a problem. Also use them for alterations, the lady who does them is great
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Yes, I recommend this pro
Glenn W.
04/2014
house cleaning
 + -1 moreunknown
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Yes, I recommend this pro
Jehiel T.
08/2013
house cleaning
 + -1 moreWent great employees all nice. Manager/Owner very attentive to details. Awesome customer service
Description of Work: They service did a good job cleaning. Window seal and blinds all dusted. Bathroom and Kitchen very nice. Was informed they did business service as well. Which is great since I Own a small business. I am going to have them back to do 1 of their Deep Cleans. Really a good price for a Good Service
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Yes, I recommend this pro
$65
Contact information
702 Fay Dr, Kerrville, TX 78028
Licensing
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Service Categories
House Cleaning
FAQ
Texas Hill Country Cleaning is currently rated 4.3 overall out of 5.
No, Texas Hill Country Cleaning does not offer free project estimates.
No, Texas Hill Country Cleaning does not offer eco-friendly accreditations.
No, Texas Hill Country Cleaning does not offer a senior discount.
No, Texas Hill Country Cleaning does not offer emergency services.
No, Texas Hill Country Cleaning does not offer warranties.
Contact information
702 Fay Dr, Kerrville, TX 78028