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Holloway Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

24 Hour Emergency Service - No job is to small or to large. M-42237

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial - plumbing, sewer, drain cleaning, gas repairs & installation, drain line video, & water heater repair & installation. TANKLESS WATER HEATER EXPERTS

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7184 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
7%
3
4%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Showing 176-184 of 184 reviews

Robert Q.
07/2014
5.0
plumbing
  + -1 more
.
Description of Work: On the pipe from the water storage tank to the house a Ball valve froze up...no water was getting to the faucets. Gerald cut the pvc pipe short of and beyond the pvc ball valve and replace the piping with like kind, however, he installed a brass check valve. Should be much better...it is much easier to operate...turn off and on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Lloyd P.
05/2014
5.0
plumbing, water softeners
  + 0 more
unknown
Description of Work: Replace hot water heater

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Pat B.
04/2014
5.0
plumbing
  + -1 more
It was done very quickly.
Description of Work: Pulled and reset a toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret T.
11/2013
5.0
drain cleaning, plumbing
  + 0 more
Excellent.
Description of Work: Gerald Masters unclogged my toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Corinne G.
11/2013
5.0
drain cleaning, plumbing, water softeners
  + 1 more
explained above
Description of Work: Well they have had to come out for several things and Justin Carnes was the plumber sent. Everything we had a problem with it has been fixed. Minor things like a water leak outside facet. they checked all our plumbing through out house. Now we had a water pressure problem solved that. Justin has been very professional and explained in a calm manner detailing all the problems. He knows his stuff. very knowledgeable

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19

Response from Holloway Plumbing
Thank you very much for taking the time to give us a review here on Angie's List! We do appreciate it. Our goal as a company is to live up to our customers high expectations and provide excellent service and value! Thank you again! - Damon Lewis

John S.
10/2013
2.0
plumbing
  + -1 more
unknown
Description of Work: I had a leaking water softener. The service technician told me that they don't make repair parts for my model anymore. (I am sceptical about that statement because it appeared to be a leaky seal or gasket.) The tech then proceeded to try to sell me a new softener coupled with free home inspections etc. The quoted price was $2200. This seemed out of line and I did not appreciate the attempt to upsell me. I purchased a water softener from Home Depot for $550.00 and installed it myself.
Rating CategoryRating out of 5

Response from Holloway Plumbing
Dear (Member name removed), After reading your comments hear on Angie’s List I was concerned about the customer experience you received so I immediately spoke with our technician about your service call. Excellent customer service is a high priority for us here at Holloway Plumbing. Our technician arrived at your home due to a call on a leaking water softener. After inspecting the softener he determined that one of the seals was leaking. The technician then called our supplier to locate repair parts for the unit. He was told by the supplier that parts were no longer available for that unit. Based on this information, the only course of action was for the technician to offer you a replacement water softener. It was not his intent to upsell you to a new water softener, his intent was to provide you with a possible solution to your issue. As I stated above, we do strive to provide a high level of customer service. Part of providing that service is to give our customers all the options that we have at our disposal and allow them to make an educated decision about how they would like to proceed. If that was perceived as an attempt to upsell, I do apologize for that. High pressure sales is not what we are attempting to do. Educating our customers and providing the best possible solutions is what we are about. I am glad that you found a solution to your problem and were able to solve it with the unit from Home Depot. In the past we did attempt to use the lower cost items that are sold at the local big box stores, Home Depot and Lowes, in an attempt to keep our prices down. We had to discontinue this practice due to inconsistent quality in their products. While it is our goal to have a 1% warranty call back rate we found that it was much higher with plumbing fixtures and appliances that we purchased from these stores. So unfortunately, to get the consistent level of quality we require, we do have to purchase and sell better made, more expensive systems. Where the GE water softener systems at Home Depot offer a 1 year warranty on parts/tank, the units we supply have a 5 year warranty on parts and 10 year warranty on resin and brine tanks and head. Our units also typically have a larger capacity (fewer regeneration cycles per month required) and have higher flow rates (gallons per minute of water output) than the units sold at the big box stores. In closing let me say that I am very sorry that you found your service experience with Holloway Plumbing lacking. As I stated above it is our goal to provide each of our customers with the highest level of service while charging a fair price for the quality of work and the quality of materials that we use on all of our jobs. Please do not hesitate to call if you have any questions or concerns. Damon Lewis – 830-896-0890

Allen & Mary H.
10/2013
5.0
plumbing
  + -1 more
Great!!
Description of Work: Matt called ahead and let me know he was coming. When he arrived, he was very professional and handed me his card while he covered his shoes. The repair went quickly, and Matt even tightened up a valve that was leaking. Very personable and attentive. I will always use Holloway for my future plumbing needs!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Silas N S.
01/2013
5.0
drain cleaning, plumbing
  + 0 more
t
Description of Work: They Cleaned the Kitchen and both bathroom sink drains, and also ran the mechanical "snake" down both roof vents. They uncLoged all the drains and did a great job of cleaning up afterwards ! They kept me informed about the additional costs as they needed to proceed with other options in order to accomplish their objectives. This allowed me to ascertain in advance the total cost of the job; which was much better than getting a bill for more than expected ! The job took three and one half hours. I will call them when I have the next problem . Bud Stimson.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

claudia S.
03/2012
5.0
plumbing
  + -1 more
see above
Description of Work: they are the only plumber i use in my town. always prompt and clean up after themselves. they have done numerous jobs over the past 5 years...repairing, etc. friendly and professional and not as expensive as some in the area. fix broken pipe at my horse barn, we had a terrible freeze last year and many needed plumbers to repair leaks after the thaw. they came and actually saved me money after a big leak in the garage. had a major crack in the pipes going to the septic and they did a 3 day repair of all lines in the yard. excellent work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

421 Schreiner St, Kerrville, TX 78028

http://www.hollowayplumbing.net

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
M-42237
Trade License Locale
Texas
Trade License Authority
Texas Board of Plumbing Examiners
Trade License Expiration
11/30/2018

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Water Filtration and Softening,
Drain Pipe Installation,
Lawn Irrigation,
Sewer Cleaning,
Natural Gas Lines

FAQ

Holloway Plumbing is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Holloway Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Holloway Plumbing offers free project estimates.
Yes, Holloway Plumbing offers eco-friendly accreditations.
Yes, Holloway Plumbing offers a 5% senior discount.
Yes, Holloway Plumbing offers emergency services.
Yes, Holloway Plumbing offers warranties.
Holloway Plumbing offers the following services: Residential & Commercial - plumbing, sewer, drain cleaning, gas repairs & installation, drain line video, & water heater repair & installation. TANKLESS WATER HEATER EXPERTS
N/A

Contact information

421 Schreiner St, Kerrville, TX 78028

http://www.hollowayplumbing.net

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day