HESTER WINDOW COVERINGS

I called to verify that the establishment had a book of sample colors for Hunter Douglas blinds I had been looking at online prior to driving 25/30 miles to their location. The lady on the phone told me they did and they also sold the Graber ones I was comparing as well. I thought that was great. When I got to the store we started looking at the colors, I explain this was for a kitchen and I didn't want the blackout but need to block the strong afternoon sun rays. I was trying to understand the differences between single, double and triple cell. The owner jumped in and told me that there was no difference or maybe very little, but not worth the money, he also told wasn't able to sell the motorized Graber for some reason and started to tell me how Graber's motorization was lousy and that he would only recommend Hunter Douglas one. I told him that had done some research online on both companies websites and that I had found they both have been in the business of making blinds for a long time and they both have Lifetime Warranties, he told me in a sharp tone there is no such thing as Lifetime Warranty and that I shouldn't be reading the internet so much (ie; the companies websites lie). Then he said I wasn't comparing Apples to Apples, so I said well could you just give the price for Hunter Douglas anyway so I could make an informed decision for myself. But rather than give me a price on the Hunter Douglas and tell me why they are worth the difference in price; he just told me (in a mean tone) that I didn't know anything and I should just go home and closed his price book. I don't know how this person can sell anything. I would not want to deal with him or recommend his company to anyone; I could just imagine how he would handle problems or issues with a product he sold you, he would probably bite your head off and tell you that you don't know ANYTHING.

I liked what they did. They were very helpful. They provided a good customer service. I would definitely use them in the future, if needed.