D & D MECHANICAL

Company promised unit but in 3 weeks had not heard from them. Called and they couldn't tell me where unit was or if in fact it was even on its way. Would not recommend to anyone.

Otherwise we have not needed any other work. I think its about what the going rate is out here for anybody. I would use them again. They are fine.

unknown

Got the motor replaced under warranty and only had to pay for labor so it worked out well. Also had some minor work done earlier that took three attempts to fix but, was only charged for one visit.

Iwent into D&D a few months ago to discuss replacing my old heat pumps. The owner, Donald Kampfhenkel, spent close to an hour with me discussing the different Trane models so I could get a feel for the costs versus the advantages of one model vs. another. He then followed me home to my house. We walked though my home and climbed into the attic to take a look at the old duct work. It seems that the original installer (not D&D) had used an inadequate supply air grill size for the tonnage of the heat pump. He gave me a written estimate which seemed to be fair and in line with what a family member of mine had paid in the last year for a similar installation. - About a month later one of my old units went out. I wasn't quite ready to do the big project of replacing both units, so I thought this would be a good test to see how D&D did with a service call. They showed up promptly, found the issue as a bad start capacitor, and replaced it. The technician put an ammeter on the supply wires and showed my that due to the age of the compressor, it was taking an excessive amount of amperage to start up. He said the new capacitor would keep it functional awhile longer, but that it was reaching the end of its life and it would be just a matter of time before the new capacitor would also fail due to the excessive load. I was impressed with his promptness and skill and appreciated his explanation and demonstration of what he found. -After the first of the year I decided to proceed with this project, so I went back to D&D on Monday January 25. He spent about 15 minutes answering my final questions and then said that he could do the installation on Thursday and Friday. - On Thursday morning at 8:00 am, about 30 minutes before he was supposed to start, I called him and asked if I could upgrade the heat pump from XR17 to an XL18i. I was expecting him to say it was too late but instead he said, we'll put the XR17 on the truck and go to San Antonio and exchange them for two XL18i this morning, no problem. About 30 minutes later three trucks and a crew of six pulled up and starting removing the old AC systems and began the duct work repairs. - That night it was going to be below freezing, but the crew told us they would get the air handler for the bedroom, along with the duct work, so we could use the electrical heat during the night. They did this which saved us going to a hotel or buying a space heater. By mid-afternoon on Friday both systems were functional and the project was mostly completed. There were a few short visits the following week to fine-tune some details. - All in all, I'm very pleased with D&D Mechanical in pricing, responsiveness, quality, etc. I'm very happy with the Trane units ... they are dramatically quieter. The thermostats are incredible. I've programmed them to allow remote access from my iPhone, so when we are out of town I can actually see the temperature in my home and change the thermostat settings remotely. - Strong positive recommendation for D&D Mechanical and the Trane systems they sell and service.

unknown

Programmed it for me after installation. Showed me how to use it to set temperature, look at weather, humidity, how to program it on my computer and smart phone. When I called with questions, the technician answered my questions. He seemed really knowledgeable about the thermostat and really excited about how it works.

unknown

unknown

David was great, service was quick. Would use them again no question

The man called before he headed out to our house. He was on time. He throughly examined the air conditioner and cleaned anything that needed cleaning. It has been very dry here and there was dirt and dust that needed to be washed off. He explained to me the coolant requlations that will go into law next year and how it will impact our system. As always the mechanic was very professional and friendly. This is a great company that I would recommend to anyone in the area.

unknown

unknown

Very thorough and professional. Arrived on time, did a great job confirming A/C was ready for our very long and hot summer.

After checking several other reputable dealers, I found that D & D Mechanical had competitive prices on sale and installation of Trane top of the line heating and air conditioning products. Consumer Reports rates reliability of Trane slightly better than either Lennox or Bryant, which in this town cost about the same. The folks at D & D Mechanical have serviced my a/c for the past several years and had always been honest, competent and reasonably priced. For this job, they arrived on-time with three experienced and professional technicians. They were all very courteous and respectful and did an excellent job. I really appreciated that they resolved every challenge without any extra charges.

unknown

I've used this company several times over the years, the most recent time being earlier this past summer. They are located in Kerrville, but they will travel to Boerne. They may service far NW Bexar county for a trip charge. You'd just have to ask. This is a small family-owned company, so their bread 'n' butter is their reputation and they do all they can to preserve it. Great people to work with!