Hallmark Tree Solutions

They were the first of three contractors to come out and give a bid.Mike from Hallmark was the first to call and show up.I liked him immediately.Gave me a very fair bid,told me what to expect and when to expect them to show up and do the job.I gave the other two contractors a chance and got their bids from them.One was a little cheaper ,the other a little higher.I chose Hallmark cause Mike impressed me.They came out the day they were expected and completed the job to my satisfaction.I couldn't have picked a better company to come out.I highly recommend these guys.I will be using Hallmark next year to cut a couple of trees in the front yard.

I lvm and had a vm from Steve. I sent him a message on 6/6/18 at noon, detailing work that I needed a price on. Steve messaged me just before 5pm that he could do everything on my list including that they set appts on Saturdays. Steve said they would do an estimate the next day. I messaged Steve at 7:45 am on 6/7/18 and added that the oak tree also needed trimming. Steve replied at 8:07 am "Thanks". On 6/10/18 I messaged Steve "What is your bid?" No answer. on 6/12/18 at 11:05 pm, I messaged Steve with just a row of question marks..... On 6/13/18 at 6:04 am, Steve messaged me "Sorry, will let you know this morning about 11 am." On 6/21/18, again, I messaged Steve just a row of question marks "????????" Steve has never responded....... So, I have found another company and setup a date to have my tree removed in a couple of weeks. EXTREMELY POOR CUSTOMER SERVICE.

unknown

unknown

unknown

This March Hallmark did a beautiful job of trimming 3 large live oaks in my front yard and I gave them an A rating, rightfully so. A couple of weeks later the sewer main from my home to the street had to be replaced and a 75 foot, 8 foot deep trench had to be dug in my front yard, disturbing roots to all three trees, so I thought that I should call Hallmark back about root stimulation to ensure minimal shock to my trees. I initially called the end of April and was given a quote of $275.00 for this work. I gave the okay to have it done, but at that time the 40+ inches of rain came down on this area and was told that the ground would have to dry out, which is understandable. Since then I have made repeated calls to the owner, Steve Caviness, whom I have spoken with a couple of times, but there have been times when I don't hear back at all. He has told me more than once that one of his employees, the one who had left the quote (and never knocked on the door to discuss it with me) would call me back. My last contact with Steve, about mid-July, I was told that he thought that the work had already been done and that he would have his employee call me. It is now July 23rd and I have yet to hear back. To top it off I recently received a letter from Steve thanking me for being a client and advertising his other services, Pampered House Maid Service and Clean Windows. Needless to say, I was not thrilled. Could really care less about his business card magnet! Stick with your core business and communicate with your customers! I thought that I had found my "go to" for my trees. Guess I was very wrong!

When I saw trimmed that is all they did. I asked for them to clean out the branches so the trees could aerate a little better. Um, all they did was trim up the tree to accommodate the minimum height requirement from the street.

I met one of their employees in the fall while waiting on an oil change on my car and he was having one of their service vehicles maintained. We got to talking and I told him that I was in the market for a new tree service due to a bad experience with one that I had used more than once and who had treated a neighbor badly that I had referred him to. Hallmark's employee seemed very knowledgeable, so I got a card. I gave Steve Caviness a call last week and he was very prompt for the estimate and this morning showed up with his crew to introduce them to me before work began, which I greatly appreciate. They did a fantastic job, cutting back specific limbs from overhanging a neighbor's house and cleaning up tons of sapling branches. I have my trees trimmed every three years or so, but the last company that I used sent out only one guy, took him all day, didn't have sufficient equipment to haul away all debris and it still needed to done again before two years was up. Hallmark had three guys, took less than 3 hours and left the area spotless! Very pleased!

Very fast response after my initial call. Estimate was quick and precise and came in much less than the others I had. Because they would already be in the area the next day I was able to get immediately scheduled. They showed the next afternoon and removed the tree. It was a little tricky since it was between houses and near other landscaping. The did an excellent job bringing it down and did not cause any damage at all. The cutting, chopping, grinding, and clean up was all done nicely and the area looks great. Would recommend this company to anyone and I plan to use them again.

I've worked with Steve at Hallmark twice now and both times it went great. He came when he said, his crews did their jobs quickly, and they cleaned up and left. Job well done.

Appointment had to be rescheduled due to thunderstorms. On reschedule crew arrived and got right to work. I had no problems communicating with the crew (I've dealt with other services where crew can not speak English so I was not able to ask questions or communicate with them). The tree that was removed was done so with awareness to their surroundings and the tree they trimmed looks beautiful and not botched. I love Hallmark Tree Solutions.

They are very friendly. They give you an estimate and stick to their estimate. Everyone I talked to was extremely nice.

Have used this company before and will use again.

The work was done in a timely and efficient manner. I was very pleased with the appearance of the trees and yard.

Received quote. Harvey showed up in a timely manner, explained the process, and answered my questions in a manner that I could understand and was very knowledgeable. Did an excellent job, grinding the stump to below the ground. He filled in the area with the shavings and dirt and cleaned up the yard afterwards. I was very pleased with the job that was done and will be calling them again when the need arises. Thanks for a job well done.

Hallmark Tree Solutions was very nice and very knowledgeable. He always explained what was going on and why he was going to do what. The bid was not the easiest to read though.

They showed up right on time around 9:00 am. They cut down a 30 foot Live Oak and a 30 foot Bradford Pear, ground both stumps and some very large roots. They spread the mulch where ever we told them to put it. After all work was completed, they cleaned up every single twig. This took them most of the day. We felt like we really received our money's worth and would recommend them highly!