Miguel did an excellent job with the estimate and being flexible with the project start date, as we had multiple conflicts that came up on short notice.

The crew was outstanding.  Very professional.  They were polite, respectful, quiet, neat and extremely helpful over what turned into a 5 day project.  I would want Miguel, Juan, Alfredo, Eric (and the other gentlemen who's name I can't remember) back on the next job.  Great team.  They are an asset to Platinum.

unknown

It went well, they were thorough, and i even referred my friend.

Chris came out at the appointment time.  Reviewed the entire scope of work and sent me over a proposal.  Pressure washed the house on Monday.  Prep work of wood repair and caulking on Thursday.  Painted on Friday.  Kept me informed the whole time, masked all windows etc., and then did a final walk around.  The job was perfect.  Couldn't ask for anything better.  VIP treatment at competitive price.

unknown

unknown

I called and was given an appointment for an estimate. Then I was sent an email that included a certificate of insurance and other information about their company. Miguel arrived to provide the estimate, looked at the work to be done, then went out to his truck. A few minutes later, he returned with a printed estimate and confirmation that the work could be scheduled within our tight time constraints. We approved the estimate. Shortly after that, I received an email confirming the scheduled time for the work to be done. Christian arrived at the scheduled time. I told him we were getting a new floor in the room where he was working, but he covered it anyway, as well as the entire path from the front door. We had removed half of the brick from above our fireplace. There was wallboard (drywall) behind it. All we needed was texture to match the rest of the room. Christian and his helper did the job quickly, cleaned up their mess and explained how long we needed to wait before we painted.

Started off great with an in home estimate with Anthony.  He provided an extremely detailed proposal and was available for any questions.  We were planning to to paint about a week later, but noticed it was forecast to rain.  Anthony notified me that a project had canceled and he could send a crew to complete the project 2 days later.  The crew did a great job at prepping the house and the paint job looks great!!  We're so glad we decided to use Platinum Painting!!

*****THIS SHOULD BE THE ONLY PHONE CALL YOU MAKE*****

From the initial phone call with Randy to the final walk through and payment, everything went smoothly.  Randy (and Chris) were so professional and helpful!!  The team that he brought in to paint were also very professional. I can't express how AWESOME my house looks now :o)

Thank you again Platinum Painting!

The only 'A' that Platinum Painting gets is for responsiveness and that's because of my dealing with Randy who was assigned to the project. He's extremely courteous, punctual and respectful in every dealing I've had with him. Right from the start, Randy was very clear in what could be done, and helped align expectations in how the finished job would look. Since it was existing wood with the usual grain and character, we would never get a 100% smooth finish and glaze.
So, what went wrong? I think a couple of things:
1. Overshooting the timeline: They quoted 3 days as the time taken to complete the job. At the end of it all, it took close to 2 weeks.
2. Lack of Quality: The root cause was a terrible finish job of the paint which pretty much had a knock off effect on the rest of the job. On Day 2, when I came to look at the paint job, there were places that putty wasn't applied and almost NO sanding was done. They basically did the putty and sanding on about 4 doors and ignored the rest. They pretty much spray painted the entire thing without paying any attention to detail. The initial expectation was that ALL hinges would be covered so that the silver finish on the hinges would remain. That was not the case, they applied a cover to some hinges but on the rest, again, the attention to detail was so miserable that it pretty much ruined a lot of the hinges
3. Attention to Detail: Because the painters did an extremely poor job on the paint, they dragged out the rest of job too. So when it came to applying the glaze to give the cabinets an antique look, some of the doors had an even finish and some of them didn't. What made it worse was that of the 3 that were on the job, 1 of them had the skills and the other 2 were still learning or not too experienced.
4. No supervision on site: so the painters always did an uneven job and never really focused on quality. A lot of the corrections were done after I would visit and walk through the project with Randy. A strong supervisor would have easily caught a lot of the glaring quality issues.
5. Extremely poor customer service: the last straw was when I received a call from Jorge (or George), who's their Director or Operations. I've used about 4 vendors from Angie's list and this is by the far the only instance that I truly regret using Angie's list. He single highhandedly ruined the entire experience. Not only was he rude, he was aggressive for no reason. And all this from a person who was back from vacation, did not know about the poor quality of the job onsite and had the temerity to demand payment for something that wasn't even complete. During our first conversation, he even said that "this is an artistic process, so we need you to be onsite to make sure the painters are doing it right" and this is the first I even heard of this requirement. Not to mention, I was there multiple times in the week to make sure feedback was given. It just goes to show how much he knew about what was happening on the ground or how much his people communicated with him.
I think the conversation with Jorge was an extremely distasteful one, because I requested that I did not want to speak with him going forward and only deal with Randy, which made him all the more defensive. I don't get it, I'm the customer. I'm paying for the job, and I got extremely poor quality. Wouldn't I have the right to want it corrected or at least deal with someone who understands the job? Because the job was quoted at $4000, I only paid $3500 till they completed the job. Even for the 'touch up' that was done, the painters showed up for 2 hours after which they stopped and said they had to be elsewhere.
I get it. Every job is different, but then have the humility to accept that the job wasn't of the highest quality. I believe Randy when he says that Karl (who's the owner) believes that customer satisfaction is paramount because Randy is the one guy who was a joy to work with and truly stood for customer service. I think Platinum would do a good job, if you were onsite supervising full time or for more simpler paint jobs rather that something as specialized as this.

unknown

Raul met with me for the estimate, and helped me in choosing colors. He was prompt, courteous, and professional. He gave me the timeline which was followed exactly. The painters were very professional and did an excellent job. I am perfectly pleased.

unknown

Platinum was the only one that would give me a quote.  The other companies I tried didn't even come out.  It's hard to find anybody to do any kind of painting.  I mean you're really at their mercy for a couple of things they did.  I was just really shocked, I called 6 or 8 places to ask them to come out to get a quote, and I only had three people come out including Platinum.  One of them belonged to a friend that had raved and raved and raved about the work he did and what not and he came over and told us he wasn't too sure about his painter, he thought he had gone back on drugs again and he didn't know if he was going to be able to get a hold of him and I was like he's telling me his painters back on drugs again, but he said I think there is someone else I can get out and he's pretty good and we'll get him out here in a week and I called him six or seven times over the last few months and finally gave up on him.  I have no idea if it was a fair price, my wife was nagging the shi* out of me and I was tired of being nagged.  I was overall happy with what they did but she was not happy but she is awful picky.  I think they over sold a little bit about what they could do, I have had people out to change the molding before and I had a lot of paint runs where they did a really poor job putting the enamel on, I asked them, I said that looks like runs on that enamel, wouldn't it be better to rip that out and replace it with new molding, he goes, oh we can sand that, you'll never see those runs.  It wasn't the case at all.  I didn't see them do any sanding at all on that molding whatsoever.  It needed to be repaired and replaced.  They could have painted it outside and they had nail downs and painted it outside and it might have cost a thousand dollars but it would have looked perfect.  I got down there and got most of the paint runs, come back out and painted again, you know, they weren't happy about that, but they did so.  The guy that sold it, I never saw him again.  A guy come out and told me it was sold to a new owner and that they guy that sold the job was telling people stuff wasn't true.  I was just happy that the wife wasn't around for that.  They got done in four days and I was happy about that.  They brought about 5 people the first day.  There were a lot of Mexicans in the crew and I never knew who did what during the whole time.  I never left so I knew who did what and I knew who did a good job and I knew who did a mediocre job and every time there was something I didn't like the way it was done, it was either done by one or two guys that were just half as*.  The work I really did  like was done by a couple of other guys who were really good you know but how do you rate that?, you know what I mean?, you got two good guys and then you got a couple of bad guys, so you know so.  There was only one guy that was really bad, he just didn't care.  He was telling me that he couldn't paint my molding in my kitchen area because he said he couldn't caulk that.  It had a big gap at the bottom when he replaced the molding, he said well I can't caulk that because those floors are wood, I said those floors aren't wood it's tile, it's tile wood.  He made an attempt at it but he did a really shi**y job.  That was the guy that I didn't think much of, and I actually did it myself.

Very, very pleased with Platinum Painting. The team we had were the neatest, fastest, best painters I have ever hired. First, they sanded, primed, painted (brushed) and glazed our oak kitchen cabinets. We have a medium size kitchen and the job was done in a day and a half. I couldn't believe it. Of course, the paint had to finish curing for another few days, but I really thought they would be in my kitchen painting for 3 to 4 days. They understood the inconvenience of having your kitchen torn apart and were able to put several painters on the job to finish so quickly. During the sanding process (which I dreaded most) they covered everything, put up "plastic walls" and the dust really was kept to a minimum. Then they cleaned up the mess in the kitchen like no other painters I've seen! I'm also very pleased with the quality of the work. Meticulous - and I'm very picky. I've had others in the past where I've had to point out crooked doors on the cabinets (when they rehang them after painting) not these guys.  They had one particular guy who spent an hour or more getting each door just perfectly aligned.  I watched him when he really didn't realize I was paying attention to what he was doing.
Next they tackled the outside of the house.  Again, I was impressed with the prep and attention to detail.  Taking down the ceiling fan blades on our covered porch (they were painting the ceiling) and the outdoor speakers - removing them completely not just covering them up.  They caulked everywhere and were very thorough in making sure they got every bit of trim. 
Each morning during the two projects (worked out to do them concurrently) they arrived when they said they would, worked a full day, cleaned up and left things neat and tidy before leaving each night.  I did get 2 bids for this work, their prices were right in line with the other bid I received.  After reading multiple reviews on Angie's List I decided to go with Platinum and I'm very thankful that I did!

This is the second time I've used Platinum Painting and I could not be happier. Ben responded promptly and gave me an excellent bid for the job and work was scheduled for the following week. Ben arrived with the painters and walked through the whole job with them, explaining in detail the work to be done. The got to work right away. They took great care to cover floors and exposed areas with paper and plastic. The job was estimated to take 2 days but they finished in 1 day. They were amazing and it must be said that they all seemed to work very well together as a team. Both Ben and the project manager stopped by during the day to see how things were proceeding. Their work and their professionalism is meticulous. I would recommend Platinum Painting to anyone who wants a job well done and at a competitive price.

unknown

The work was done and looked good at the time.   At Christmas I noticed that the cracks were back and the taping that they had done was peeling again. I called them in January and they came out to kook at what I was complaining about . After 2 people came out I got a call from their office that the repairs in the 3 year warranty they give. Some of the repairs I could understand not being covered but  the tape peeling and coming away from the wall should be covered.  

 Platinum has reached out to me and hopefully we will reach an agreement. Until the process is completed, ignore my previous comments. I will update when a final decision has been made?

Raul and Ben from Platinum came out to look at the work and said they will do the repairs even though some of the problems are not covered by the warranty. This is what I expected and am satisfied that they do stand by the warranty the give.  Since all the other work was done and I had no problems I am now removing all negative comments posted when I was upset with the initial response. Ben and Raul were very professional and wanted to keep the customer satisfied.

The contractor was very patient on us while we were getting some exterior remodels completed but did not hassle us even though it took 2-3 months from the first time we agree to do the work. Once the remodel work was completed Platinum came out within 2 days and gave us a revised bid and got the work completed the next day.  The work crew was very friendly and professional and I would definitely use them again for other projects.

unknown

I emailed Platinum Painting after I did some searching on Angie's list. 
That same day I received word that Eddie could schedule me for an estimate within the next couple days.
We used a Sherwin-Williams color consultant prior to meeting Eddie, and with that consultant, we received a $50 gift card that we gave to Eddie once he gave us the estimate. 
Eddie, George, and Julio, the foreman all showed up on time on the first day and walked us through what they would be doing and making sure the colors we picked were correct.
After the first day, they had finished the first coat on everything. They finished the entire job on day 2.
When they left, the only way you'd know they were there is the different color of paint on the walls. Everything was clean as we had left it.
The estimate was a little higher than I originally thought it was, but once the work was complete I felt the price was justified. 
I'd definitely recommend using Platinum Painting. 

unknown

Went great.  Estimate was reasonable and quality was great.  Raul really took the time to help me with colors and work with my schedule.  I have used them twice already and will be using them again soon.

We went onto Angie?s List a little more than a week from Thanksgiving with a giant project and very low expectations.  We needed to have heavy-grain oak wainscoating (3-4 feet high) in a stairwell painted white for better visibility for the grandparents.  Who could possibly both (1) fill the grain where it wouldn?t be visible when painted, and (2) paint the stairs, in less than a week?  Oh, did we mention all of the masking and the fact that we needed the risers painted white while the treads needed to remain stained?

Well, we thought we?d get a couple off quotes, ask if anyone thought they could do it in time, and just suffer from some laughter when we told them we needed it done before family arrived in a week.  We were, therefore, incredibly skeptical when Platinum Painting sent over a professional representative, who not only told us that they could do the job, and not only quoted us a very reasonable price, but told us they could have it ready with time to spare.  Nevertheless, we gave them the go ahead.  A few days later ? WOW!!! ? our wildest expectations had been exceeded.  We are in total awe of the job that they did.  I cannot overstate the roughness of the grain, and the number of nooks and crannies that had to be filled in and puttied over for a professional look to be achieved, and Platinum Painting did all of that, and more, in less than 4 days!!! (At this point, you may be thinking this reads like a paid-advertisement, or sponsored content, but all I can tell you is that we are the real deal and you can contact us through Angie?s List and we?ll happily do whatever we need to verify that fact).   The staff was professional, and the job was incredible, we have ZERO complaints and nothing but praise. 

Thank you very much, Platinum Painting!

Caroline and Jon.

Sanded, primed and painted a combination of existing and unfinished kitchen cabinets.  Painted exterior of cabinets and inside of cabinet doors/drawers.  My wife and I were extremely pleased with the work performed, and all aspects of the project.  We felt we got a great value, and they exceeded our expectations.  The on-site supervisor, Luis, was extremely thoughtful and thorough.  He worked very well with my wife to complete the job, and took great pride in the quality of the work performed.  We were also very pleased with Anthony Gomez, our sales person.  His responsiveness and demeanor in meeting with us and providing an estimate was the main reason, along with price, we decided to go with Platinum painting.  Platinum provided the cabinet paint, we provided the primer.  This work was done in conjunction with additional work (wall and ceiling painting, wallpaper and popcorn removal), which were priced separately.  However, we felt the quality and value of the kitchen cabinet painting, whose cost was much less than other quotes we received, warranted a separate review to aid those looking for similar work.