Platinum Painting and Gutters

They did a really good job! I'm pleased with the work. They cleaned up well. I worked with Eddie on the quote. He is very good about writing down all the specifics about what I wanted done. The only mistake was they painted my laundry room tan (same as the kitchen wall color) and I asked for it to be white. But, that's okay. It's a laundry room, so it doesn't really matter. I didn't say anything to them about it or ask them to correct it. I would definitely recommend you giving this company a try!

We interviewed several painters and Platinum was clearly the best. Their focus is on repeat business, so they seem very attentive to the customer's satisfaction, even though our requests were many. Eddie was the one who first spoke with us and gathered all the details of the work we wanted done. He was there for the job to start, at which point he handed everything off to Raul. Raul was fantastic. He was always there to explain everything about the job status and to ensure that everything got done. Our job was specifically challenging because they had to do exterior paint and staining while we were experiencing our uncharacteristically wet Dallas spring. While doing the exterior painting, we also had to have a lot of wood repair done. The work they did was perfect. In all, I would highly recommend Platinum to anyone. The work is fantastic and they treat their customers very well.

Platinum finished the job and left. I noticed some unfinished area and called for some touch-ups. After a couple of painters came out and fixed the unfinished areas, before they left one of the painters urined all over my bathroom. This was no mistake, it is obvious that he just urined all over my travertine tile. I called and talked to the owner, Mr. Pickens to address the issue, all he did is make excuses and called it an accident. There is no way this was an accident, this was a hose down. There was not one person with the company that seemed to be concerned that one of their employees would treat a client's home in this manner.

My home had not been painted in over 20 years and it was in poor shape, yet the house looked terrific when Platinum finished. I had obtained several estimates prior to the job and was pleased that Platinum indicated a need to replace much more trim than the other companies. However, their final estimate was no higher than the other 2 companies. The eaves and trim looked great but I was shocked at the new look of he old hail battered gutters. They looked brand new when done. There were a few miscommunications, as it appeared that some preferences shared with the salesman did not get to the painting crew. The salesman also stated the job could be done without the homeowner present, but this was not accurate. In order to thoroughly paint the front and back door someone had to be home to open them for a period of time. However, Platinum very quickly addressed all issues related to the miscommunication and completed the job to my satisfaction. They did a good job cleaning up, with the exception of some spilled paint on the side of the home. Although it's an isolated unseen area, my dog did find it and make some paw tracks. The painting crew found the tracks before I did and quickly took care of cleaning them. It was clear that this company placed high importance on the satisfaction of the client. I will use the company again for any of my jobs and I would recommend them to family and friends.

After the initial consultation with the Area Manager, we were given a quote of $1890 to paint our previously glazed beige kitchen cabinets to white, along with repainting the pantry door white, and repainting the kitchen bar area and baseboard trim from a dark brown to a color that matched the rest of our house. We were initially concerned that this quote was a bit high, but when the Area Manager had told me that all this work could be done in just one day with a large team, the quote then made more sense. Before committing to this project, my husband decided to paint the bar area on his own, with the colors we had selected, just to be sure that is how we had wanted it look. It came out so well, that he decided to finish this portion of the project himself. After reading all the positive reviews on Angie?s List, we decided to go with Platinum Painting. I explained to the Area Manager that since my husband had already completed the bar area painting, if that would then lower the quote price a bit. Unfortunately it did not, which I found a little surprising. This bar area painting took 3 evenings overall to complete, which required 3 coats to completely cover the previous dark brown. Surely that part of the project, along with the different paint colors we purchased, should have lowered the quote somewhat. In any event, we went ahead to schedule to have the rest of the work done on a Friday. We chose that particular day of the week, since we were told we?d have to empty out all of the contents of the kitchen cabinets and drawers, and remove every countertop appliance, fixtures, etc. This took some time, but we figured we?d have only one day of living without a kitchen, so we could then use the weekend to move back everything in its place. Well, that?s not how it turned out at all. Although the team of 5 painters showed up promptly on that Friday morning and set to work right away, they wound up staying for only about 3 hours before leaving for the day. The primer on the cabinets wasn?t drying quickly enough for them to start painting the first real coat. It was a bit humid that day, but we were running the AC all day. The Area Manager explained that the primer would have to dry completely first before sanding the cabinets and then applying the paint. So, this team of painters would have to return to our house the next morning, a Saturday. We were also told that this team would need only another 3 to 4 hours to get the job fully done. So we agreed to have them back the next morning. Meanwhile, with everything covered in plastic, our kitchen remained inaccessible to us. On Saturday morning the team of painters arrived once again promptly and set back to work. After 6 hours (not 3 or 4) of sanding and painting, it was determined that this coat of paint wasn?t drying quickly enough either, and that yet another coat would definitely be needed, since it wasn?t completely covering up the previous beige and brown. The Project Coordinator arrived to break this news to us, explaining his team would have to return on Sunday morning to complete the painting. Naturally, we were not pleased to hear this. Realizing we had no other choice, we agreed to have them all come again the next morning. (The lead painter had at one point cheerily made the comment to us that, ?At least you won?t have to pay more for this work.? Wow, really. Well, I guess that?s something.) And so we endured yet another day without a kitchen. Finally after 4 more hours of work on Sunday, the kitchen cabinet painting was complete. The team cleaned up all the floor coverings, plastic coverings, and did their best to remove any stray paint spills, dust, and other debris. Does it look great? Well, yes and no. Yes, our kitchen is now light and bright as I had hoped it would be with white cabinetry. But while waiting for the paint to dry, we did notice a few areas that still needed some extra work. A couple areas on two particular cabinets looked like they had not received a third coat. Then we found that only one side of the pantry door was painted. I suppose I did not make that pantry door repainting request precise enough during the initial quote. (At least it was the side of the door which faces out to the kitchen.) And there were 2 somewhat large and noticeable scuffed/dull areas on my island countertop, which might have been caused by too aggressive cleaning up on the team?s part. The painting team had known we were planning on replacing our countertops (eventually, perhaps next year), but gentle care should have still been exercised on our existing countertops, since we will still be using them for a while yet. My husband had wisely asked to have any remaining paint left behind; he will address whatever touch up painting that is yet needed. Some areas on our cabinets also have thick paint drip lines that have dried that way, so that cannot be remedied easily. But at least he can paint another coat on the areas that still need it, as well as paint the other side of the pantry door. Our countertops? Well, we?ll just have to live with them as is, until they are replaced. Overall, this team of painters did a ?good? job, given the conditions they all had to work under. It was certainly not their fault that they were told this would just be a one-day job, that instead wound up requiring them to work the entire weekend. Working under pressure does not usually result in high quality performance. Our issue with this painting company is the lack of knowledge about what is truly required in quoting a job like this. We were told not once but twice that this project would only take a certain amount of time, and they were wrong both times. This is due to either a lack of experience in quoting projects such as ours, or to an over-inflating of their abilities/promises in order to win over the customer. I would have preferred a more honest assessment of the amount of time required, right from the get-go, rather than the repeated under-estimations that only furthered our disappointment over how the project was being handled. For those who looking to have their kitchen cabinets painted, I would advise you to seek out several estimates, from painting companies who specialize in this type of work, and who will give more realistic time estimations based on all relevant and foreseeable factors.

They were good. It was a good price. They came when they said. They were very professional.

Ben Rosenthal came out to work with me and advise on painting and completely refreshing the exterior painted parts of my house. He gave me solid advice about replacing the gutters (and recommened AAA Seamless Aluminum Gutter Co/George C*** in NRH - A+) and we chose to coordinate with AAA remove the gutters prior to painting, matching colors, and the put up the new after all the fascia under the gutter system was repaired, scraped, and caulked. The entire Platinum team was great. Neat, thorough, clean. Not a spot of paint ended up anywhere it wasn't supposed to. The crew did a superb job replacing trim, wood, and siding where it was need. Every conceivable seam was caulked, All areas were masked well and the team worked for about two days paying attention to the details. They prepped and painted my decks, gate, refinished and stained my front doors, painted the roof stacks. A really nice job. After the job was done and the gutters were up, they came back and touched up in spots where the gutter installation smuged the paint a bit. They even stepped up to help me solve an ugly looking drip edge across my rear decks. All I can say is "First Class" and thank you. I do not know how it could have possibly gone better. If you are shopping around for bids, one might initially think that Platinum is a bit more expensive than the low bidders, but in the end they do a remarkable job and go the extra mile. In the end, is worth every penny.

They did an excellent job. The work ethic was great. The communication was great. They started painting one color and we didn’t like it and they changed it to another color without a problem so everything went wonderful. My house looks great now.

Ben and Ivan were professional and friendly. The job their team did is amazing! They removed wallpaper and retextured, retextured our ceilings and made sure the interior of our home looked fantastic. We couldn't be happier with the job they did.

We previously repaired some foundation issues. Those issues had caused cracks in several rooms. We also were preparing to sell our house, so we wanted the entire interior re-painted. Our house is approximately 3,200 square feet with two stories and a two-story entryway. We received estimates from two painting companies based on their reviews on Angie?s List. Platinum Painting was very professional from the very start. After calling to schedule an appointment they emailed me a document which not only described their services but also listed information including pictures of their owner, regional managers, sales representatives, chief of operations, and project coordinators. They also included a copy of their certificate of liability insurance. Miguel came out to give us the estimate. He was actually new to the company so his picture had not been included on the information they emailed. Miguel was very professional and thorough. He measured every room with nifty laser ?tape measure.? His estimate was very detailed showing exactly what work was being proposed including the measurements of each room. He also explained how the project would be managed and that there would always be someone on site that could speak English. Once we received the estimate from the second company we found the Platinum?s bid was considerable higher. We were actually more comfortable with Platinum due to their overall thoroughness. I called Miguel back and explained that his estimate was quite a bit higher. Miguel then spoke to his supervisor and was able to come back with an estimate more in line with the other company. The explanation was that he had priced each individual item (walls, ceiling, trim, tape and bed) as individual items rather than components of one job. We did have one small mix-up in the scheduling. We were on a very tight schedule and needed to have the painting completed on the week of March 30th because the realtor had the photographer scheduled for Monday, April 6th with the house going on the market on April 9th. Miguel had misunderstood and originally scheduled it for the week of March 23rd. Miguel and the chief of operations, Jorge, were able to juggle the schedules so that the job could be completed that week. They were able to shuffle crews and complete the job in four days starting on Tuesday rather than the original plan of five days. The biggest negative I can give is that when the job started I really did have an appreciation of how ?unusable? the house would be during the job. I had asked if we could live in the house during the job. During most of the time we exiled ourselves to the garage. (Fortunately we had a couple of chairs that had not sold in our garage sale.) The first night we slept in our extra bedrooms. The entire house was covered in plastic for most of the week. Just a post note: Our house received four offers the first weekend it was on the market.

We had a great experience using Platinum Painting. When we received a brochure from Platinum, we checked Angie's List and saw they had an A rating. Their price was competitive and they provided excellent customer service. From our initial meeting with Chris and through the entire job, the entire Platinum TEAM conducted themselves in a very professional manner and showed respect for our property. We booked the job several weeks in advance and the TEAM was punctual. They told us the job would take 3 days and they finished in 2 1/2 days. Victor, the crew foreman, did an excellent job of keeping us informed on the status of the job and answered all questions we had. He made sure we were satisfied before they left our house. Also, Ivan, Project Coordinator, followed up during the job to make sure everything was going well and to answer any questions. We highly recommend Platinum Painting and will use them again. GOOD JOB-PLATINUM TEAM!

The sales interview went great. He also offered to have the work done the very next day (Saturday no less). However, the next day we noticed paint bubbling and cracking where they did some repair work from removing wallpaper. I also wanted them to take care of some nail pops that we had and this wasn't done. I called the project manager who then had to check further up the chain. We hadn't head anything back in 5 to 6 days and thus I contacted the office with the complaint. The response, we are busy. It took this call to get us back onto the schedule for someone to come out. We did agree on terms for the wall repair due to a misunderstanding on what needed to be done. All-in-all, they were fantastic with the painting as they brought a crew of 7-9 men and got the whole house done in a day.

Great service, the crew showed up and worked incredibly hard for three days, I can't believe they got it done so fast. Everything looks good. I would recommend to others.

The job went very well. The gentleman who came out to give us the bid arrived on time and spent quite a bit of time with us going over the work we wanted to have done. He never rushed us which was wonderful. When I had questions about the bid or wanted to add-on some items, he responded that very day via email and I appreciated how easy it was to communicate with our sales rep. The day before the painters arrived, our sales rep called and went over the entire process with us and what we needed to do to make things easy for the painters. The painters arrived exactly on time and our sales rep and the team leader went over all the details of our painting job. Our team leader was fantastic; he kept us up-to-date on the painting progress and talked to us about any issues. The painting crew was also very good - all members of the team were very professional and very hard working. The day the painters arrived it was pouring rain, but they covered my floors and carpets and were very careful only to walk on the covered area. It took 2 full days to complete all the work which is exactly what our sales rep told us. The painters left the house very orderly....put furniture back in place and rehung the drapes and blinds that they had to move while painting. We had a team of 5 or 6 guys working on our house and I was very impressed with the quality of their work.

Did a very good job. Did some painting and remodeling for me.Very prompt, will be using them again soon.

Cleaned, repaired and painted all services to look like new.

Leo was the foreman and he did a great job. I would highly recommend them.

Anthony came out to estimate the job. My husband and I had not made final decisions about colors and had a couple of custom colors we were thinking about. Anthony walked us through those decisions and helped us finalize our choices. He had great advice. We also had a couple of cabinets we wanted to paint, and he explained that they would be better if we didn't paint them but took a different route. When the team came to start painting, Anthony told us he had been thinking about our cabinets overnight and had thought of a different solution - it impressed me that he cared enough about our job to continue thinking about the problem. The painters were on time. They painted almost our entire home, and had to do several coats to cover up some faux dark painting that was there before. Our house looks great! They were very careful with our hardwood floors and fixtures. The foreman of the job was clearly committed to the project and stayed in communication with us. We were able to leave them at the house alone painting while we went to work. The guys on the job were very friendly, worked very quickly, and did an amazing job. We are really happy with the results. Part of what we paid up front covered touch ups about a week and a half later after we had carpet installed. The new carpet had zero paint. We will definitely use these folks again.

Went very well. On time. Professional services. Shrubs, plants and flower beds all protected from exterior paint. Excellent cleanup after services performed.

We have used them twice. I really liked the quality of their work. The price feels a little high to me, but we didn't do any comparison shopping.

We have used them twice. I really liked the quality of their work. The price feels a little high to me, but we didn't do any comparison shopping.

Staff arrived on time and immediately got to work. Entire crew worked diligently and were very professional and courteous. They cleaned up when they were doe and the paint job was fantastic. I will definitely use them again if I need any additional work done. House looks brand new and when they finished you would never have known they were there other than the beautiful paint job.

I had the company come out and give me a quote. I told them I found them on Angie's List. They gave me a quote and told me (or I thought they told me) to purchase the package on Angie's list. I did that then they said they would have to come out and quote me. I told them they had already done that to contact they guy. He called me and told me that he did not tell me to purchase the package and that they could only give me 15% off. He told me to get a refund on my money. So it was both extra costs and they refused to honor voucher.

I was pleased with my experience in all phases of the job - from getting the estimate to cleanup after the painting was done. I was extremely pleased with the rep Raul Barraza in the sense that he answered all my questions and kept me informed on the timing of the job.

Our new (older home 1997) needed a facelift. We had a budget, and could only complete repairs on the first floor so we could move in before Christmas. Because I'm skipping the hardwood / tile update and going with a micro-overlay cement finish, the painters were up first (if anyone wants to know, you can't have a lot of paint mishaps on a cement floor if you want to have a finished overlay project). I got 3 paint estimates, and one painter said the popcorn could not be removed because it was sprayed with an oil base paint (he wouldn't touch it). Another contractor said it could be removed if the price was right. Platinum said yes, and the price was within our budget. As always, there are hiccups when getting into the demolition and actual work. I've got to say at this point, that Anthony (our first contact, sales and estimator) was thorough, professional, friendly, and punctual. He worked with us on start dates, concerns, and answered tons of questions. The job included repairs besides the popcorn removal; including wall patches, retexturing, and some tape and bed work. We did our own prep as well (removed all baseboards, pulled toilet, pulled pedestal sink, removed, light fixtures, etc.) Platinum will take down curtains, rods, blinds, incidental towel bars, closet rods...for example) and fill all holes. Anthony and Rene (our foreman) came to the house last Saturday before the actual crew came Monday 10/27/14 to discuss concerns, label walls with my selected paint choices (they give you 4 choices, $50 for additional colors). I also want to give a shout out to Lacho (our crew lead), who is extremely pleasant and eager to please. I don't know how Platinum was able to scrape popcorn off, prep, prime, patch, and paint (2 coats of SW) the entire first floor of a 2700+ sqft house with a 20-foot foyer in less than 3 days, but it is a different home now. Thanks to Raul (project coordinator) as well. We have several investment homes, and will use Platinum for future needs.