Superior Exteriors is a full service gutter company based in Johnson County, Texas. We build our business by paying attention to every detail and striving for customer satisfaction. We understand our clients want a professional installation at a fair price and that is what we offer.
Business highlights
13 years of trusted experience
Services we offer
New installation, Repairs & Tune-Ups, Cleaning & Leaf Guards
Consumer's Original Complaint : Some information on Chris Pilkinton - Name Chris Pilkinton - Age 34 - Date of Birth - 6/6/1978 Business Phone Number 678-588-1041 / Additional Phone Numbers - 972-736-2763, 972-542-5848, 972-562-5695, 972-363-0084, 972-736-2265 /Most Recent Address -718 N 6th St, Princeton, TX 75407-6640The timeline regarding this situation is outlined below (I have copies of check cashed on 5-4-2013 at McKinney ViewPoint, written proposal & business card)5-3-2013 - Fri I met with Chris Pilkinton around 5:30 p.m. so he could provide a written estimate & take measurements for gate. Chris Pilkinton wrote a proposal & told me he needed half of the money upfront ($611.50). BIG MISTAKE! He said he would purchase gate frame materials on Mon, 5-6-2013, & get materials to his welder on Monday so welder could get started on frame. I asked Chris to confirm on Monday that this had happened.5-6-2013 - Mon - No call was received from Chris Pilkinton5-7-2013 Tues - I called him & left a message & asked him to call me on Wednesday & let me know something.5-8-2013 - Wed - No call received from Chris Pilkinton5-9-2013 - Thurs - I called him at 11:52 a.m.; received a return call from Chris Pilkinton @ 4:45 p.m. (he did not get materials to welder on Monday, May 6th as promised) he now says he will work with welder on Mon (5-13) & let me know on Mon, May 13th.5-13-2013 - Mon - No call I called him twice5-14-2013 - Tues - I called & received a return call at 1:01 p.m. I asked him if he worked on the gate. He told me it was ready. I asked if he could set the gate posts on Sat, May 18th - he said he could not because he had his kids on Saturday but would definitely set the posts on Mon, May 20th & finish gate on May 23rd.5-17-2013 - Fri - I called Chris to confirm posts will be set on Mon, May 20th - no return call from Chris P.5-20-2013 - Mon - I arranged with my boss to work from home - Chris did not show up as promised - I called him three times @ 8:58 a.m., 9:48 a.m. & 2:55 p.m.5-20-2013 - Mon - Chris returned call at 3:42 p.m. - said his blood sugar was low but he would be feeling better in the morning & would be there on Tues, 5-21-2013 to set the gate posts5-21-2013 - Tues - I, once again, arranged to work from home. Chris did not show up again. I called him at 10:41 a.m. - Chris returned the call at 5:00 p.m. & said he had to go to the hospital due to his diabetes. At this point, I told him this is not working out. I explained that he had cashed my check on May 4th & made many promises that he did not keep & he only called me when I called him. He replied "You're firing me"! I told him to return our money & if he had purchased materials for the gate to send the receipts to us & tell us where to pick up the materials. Chris said he would put a check in the mail. He hung up on me & then I called him back and he hung up on me again. In my opinion, I do not believe he ever had any intention of building a gate.5-24-2013 - Fri - I called & left message asking where to pick up the materials for the gate (although at this point I don't believe materials were ever purchased).5-28-2013 - Tues - 5:25 p.m. I called Chris & left a voice mail5-29-2013 - Wed - 5:23 p.m. I tried to call - Chris's voice mail was full5-30-2013 - Thurs- 1:11 p.m. - I called & Chris's voice mail was full5-31-2013 - Fri - 5:36 p.m. - I left him a voice mailWe have recieved no further calls from Chris Pilkinton, we have no gate & we are out $611.50! Greensheet advertising tried to contact him also & received no reply. BBB has tried to contact him as well and no response.
Description of Work: Nothing - unfortunately we paid Chris Pilkinton of Super Exteriors $611 upfront - he cashed our check and did nothing. It was a scam.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,223
Response from Superior Exteriors
There is some confusion here. This is a seamless gutter company in Johnson county and will not even consider going near Plano or even Dallas. Also I do not have any employees at all, much less any named Chris. Please check your facts because all that anger really should be directed at the correct business.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Gutters,
Gutter Cleaning
FAQ
Superior Exteriors is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 6:30 PM
Thursday: 8:00 AM - 6:30 PM
Friday: 8:00 AM - 6:30 PM
Saturday: Closed
Superior Exteriors accepts the following forms of payment: Check
Yes, Superior Exteriors offers free project estimates.
No, Superior Exteriors does not offer eco-friendly accreditations.
No, Superior Exteriors does not offer a senior discount.
No, Superior Exteriors does not offer emergency services.
No, Superior Exteriors does not offer warranties.
Superior Exteriors offers the following services: New installation, Repairs & Tune-Ups, Cleaning & Leaf Guards