The Golden Maid

Poorly handled. When I logged a complaint with the BBB the company finally responded, but they refused to acknowledge their wrong, they said they "cannot guarantee scheduled cleaning times" which makes no sense in a service company and that I should have accepted the one alternative date and time they did offer via an email that I had to initiate. They also refused to refund me the "Sales Tax" they stole from me. Lastly, they are impossible to get a hold of. This company at best has TERRIBLE service at worst is a total scam supported by deal-a-day sites more particularly LivingSocial. You can see my complaint and 6 other complaints against the business filed with the BBB here: http://www.bbb.org/houston/Business-Reviews/house-cleaning/the-golden-maid-in-katy-tx-90028779/Complaints#breakdown

I purchased a Living Social voucher on 6/21/2012 and I have tried to schedule an appt with them several times but have been unsuccessful. When I attempt to schedule an appt online after selecting "living social voucher", it would not provide any dates, and when I tried as if I were paying out of pocket, the dates were 6 + weeks out. I have called the number provided multiple times with no answer and no return calls. I even went to the address on their site and it was a "Mail/ shipping / post office box store" in a strip mall! I even asked the clerk if they had ever heard of "Golden Maid" and he said he had not. He even looked up the name on the computer to see if maybe they had a P.O box and he found nothing. I sent an email on their website 2 months, saying I was a customer trying to schedule an appointment but was having difficulty doing so online...and no response. Finally, after sending another email on their site, 2 weeks ago, I get this response from "Sofia": Our company has recently been revamped to improve efficiency and to provide better service to our customers, We have a new management team and we are sincerely sorry for any inconvenience this might cost you.Our schedule are now open please go back to our website and book your new appointment or reschedule. LivingSocial available dates for booking are only Monday of each week of the month. So I just tried to schedule an appointment and now its asking for my credit card info and trying to charge me $4.12. So I noticed the had "Angie's List" towards the bottom of their home page and I was not too shocked to find several poor reviews! I'm just surprised that some people have actually been able to make appts!

awful

I purchased their house cleaning service on Livingsocial. When I called to schedule my service, I had to schedule it about 5 weeks out because they were all booked up. The day of my scheduled service, no one showed up. I called twice that day. I was asked for my phone number & told someone would call me. No one called. I called again the next day. I was again asked for my phone number & was told a manager would call me. I told them that I needed a call that day or I was going to ask for a refund. Still no one has called me. The above speaks for itself. This is a very unprofessional company. Furthermore, I had to argue with Livingsocial to get my refund.

The maids were on time and did a good job cleaning . My wife was happy with them and liked there cleaning style. Especially cleaning all our house blinds was a plus. I am grading them B on quality because the Maid told us that the time we paid has expired and they did not do nothing to the laundry room. So overall I was happy with the job because it was nice seeing my wife happy.

When I called, I talked to a young lady, Lorena. She is the customer service specialist with the Golden Maid. I had been out of town for four months so the house was closed up and dirty. We did a walk through and she told me what she would do and I let her know what I was wanting done. This was personable and pleasant. She scheduled a meeting for Saturday, 7AM. She showed up on time, with a helper. They worked for three hours before I left. My husband stayed home. They were doing a good job while I was home. When I returned they had finished and I did my own walk through to see how they did. On a scale of 1-10, they did an 8 in the kitchen. They missed a couple of things but i was not unhappy about the job. The guest bedroom was done very well, and I was pleased. The helper did the living room and I noticed the carpet had not been cleaned to the fullest. Crumbs were left on the floor, along with poperie pebbles. The tops of the tables were not cleaned very well. The office was done adequately, satisfied. The guest bathroom's tub was not cleaned and behind the door was not cleaned. I know this because I noticed a dead bug before the cleaning started and it was still there when I returned. The master bedroom bed side table had exposed dust. They did not wash the door paneling in the bathroom. Also, did not clean the shower. I expect to get what I had asked for and what I paid for, which was detailed cleaning. Lorena called back that following Monday to follow up, which I thought was really nice. Lorena said she would come that evening at 6PM to check what was missed. She never showed and never called back.