TEXAS LEAK DETECTIONS

I've never worked so hard to try and hire what appeared to be a legitimate service provider with glowing reviews. Apparently, this problem isn't unique to me so it appears others are having similar experiences recently with Texas Leak Detections. It was difficult to reach David to even schedule the appointment which should have foreshadowed the balance of my experience with David. When we finally were able to reach him to schedule an appointment and get a verbal quote over the phone, we made an appointment for him to inspect my pool the following Friday. My property manager repeatedly attempted to contact David by both phone and text the day of the appointment only to receive no response-no returned calls or texts. The following week, we again tried to reach David to see if the inspection had even taken place--no response. We immediately contacted one of his competitors to take care of the leak inspection, which was done the following weak. If you're into being completely ignored and stood up by an unresponsive contractor who is indifferent to your business, this is your guy. Completely unprofessional.

A contractor for TLD showed up and looked at the job and promised a quote in 1-2 days. The contractor also pointed out that I might have a leak since I was losing water faster than I should be. I called David and scheduled a test for Monday, March 30, 2015 at 8 AM. I took a vacation day from work to be there. Monday at 8 AM, no one showed. By 9 AM I started calling the number. No answer. I sent text messages, no response. As of today, I have wasted one vacation day and I left early one day to meet the contractor and David did not shows for his appointment or call to give any excuse. As well no quote was ever sent for the equipment. What a total waste of my time on a contractor that has an "A" rating.

I contacted Texas leak detections on 2/24 about having a heater replaced. They responded very quickly. Miguel came out on Friday and did the replacement. Miguel was very kind and offered assistance. I called the company again about a week after because there were a couple of other things on the pool that I need repaired- the pipe that the heater was connected to starting rusting,and the line has air in it, and the pool needs to be drained-, and I had noticed that Miguel did not leave a receipt. (I do have my check as a receipt and David Baker- the owner- stated that it was a 2 year warranty so I've documented that in the event that I have issues.) I called many times and eventually did speak with David. He said that he would be out on 3/13/15 to fix the issues. No one showed and no contact was made with me to apologize or reschedule. I contacted David again. I figured I'd give him the benefit that something came up and try it again. I contacted him and after several attempts he answered. The new date for the repairs was 3/31/15. He said he would be here in the afternoon. No one showed up again. No calls, no response. I left a couple of voicemails and texts stating that no one showed up, but that I'd still like to receive a receipt for the heater that was repaired. As of today April 3, 2015, I have still had no response. It's very disappointing that a company does not respond to calls made especially after they committed to repairing something. If the company has too much work and can't accept new customers they should be honest from the beginning so that the customer can look elsewhere.

David provided a leak test and estimate to repair a leak in our pool. He responded promptly and provided repairs plus install of a pool cleaner. After repairs, David signed a copy of his invoice with "5 year warranty". Subsequently, the pool continued to lose water. It became very difficult to reach David. To date, he will not respond to phone calls, e-mails or text messages. DO NOT USE THIS COMPANY!

I spoke with the owner David Baker over the phone and he sent out Miguel on the same day to diagnose the problem! I I was fortunate Miguel had the replacement parts in his truck for the bulb and gasket for the spa. He first drained the water from the spa into the pool and replacement the new bulb and gasket with the new. He then filled the spa with water to make sure the light was working before he left. A part was ordered for the pool heater and within 24 hours Miguel was back and replaced the igniter. He turned on the heater and checked the water temp to make sure it was working properly before he left. I was very satisfied with Miguel's professionalism, thoroughness and knowledge. His English is excellent !He communicated with me through the whole process what he was doing and why. Highly recommend Miguel and will be using him in the future.

Miguel arrived on the same day I placed the call to the owner David. I was thrilled when he had the exact replacement in his truck for the light bulb and gasket! He drained the spa water into the pool, replaced the old fixture with the new, then refilled the spa with water. Miguel waited to make sure the bulb worked under water before leaving. The heat igniter was installed in the gas heater the next day less than 24 hours from contacting David! Miguel turned on the heater and waited to make sure the water temperature was increasing before he left. Miguel is very professional, thorough, pleasant, and punctual. His English is excellent. I would highly recommend Miguel.

This provider did all that he promised. On time and on budget. Would use him again.

Job went very quickly and smoothly. They found the source of air infiltration into the system, removed the defective section and replaced the valve and piping.

It has been well nigh impossible to get in touch with the owner, even when I send e-mails, call, write notes for the service man, etc. I have been trying to cancel service and collect my gate keys for three weeks and the service man still hasn't gotten the message, although I placed notes on the pool gate which he ignored. The accounting department had credit card information deleted from the computer and waited 6 months to contact me about the billing. There were weeks when I was billed for service that wasn't provided, but there was never an adjustment on the billing statements. I could go on, but it sounds as if I am a whiner and I'm not.

Contacted David via voice mail and text on a Friday morning. Explained that I was losing 1.5 inches of water a day in my pool-Determined after using bucket test. He contacted me about 30 minutes later and offered to come by the house to run a pressure test that would allow them to determine the cause of the lead. The fee for the test would go against any work that was needed. A couple of hours later, I received a call letting me know they found the problem and quoted me the amount to fix the issue. I gave them the go ahead and he let me know that they should have the job complete by the end of the following day (Saturday). He and his assistant, Miguel, broke the concrete deck up, located and replaced a broken return pipe, and on Saturday morning came by to finish the job. I cannot even tell where the concrete was broken up. I had the opportunity to speak both with David and Miguel and found them both to be very knowledgeable and professional. I will definitely use them again. Will be using them to replaster my pool as well.

I guess I pulled the wrong card. Reviews tell you when he shows up people love him but it seems he is only showing up or responding 50% of the time. Never showed for our scheduled time. Too bad, he needs someone to help him better manage his time and customer service.

I spoke to David on the phone. He seemed like a pleasant guy, prefers to respond by text. We had an appointment for Monday and I left him a message early morning to confirm. Then at the time of appointment, no one showed up and so I called again and sent text messages. Still no show or contact from Texas Leak Detections. I expected him to at least call me back the next day or so to explain if he had an emergency, but that didn't happen. The worst thing for me is a "no show", because you take off work for it and in this case, it ruined plans and scheduling.

I left them several messages and they never returned a call.

No one ever called me back. Unable to rate service because I could never get in touch with them to set something up.

This is the best pool repair team that I have ever met although there are other excellent selections on Angies List. I am a home expert on the pool and equipment and this team knows their stuff...taught me some tricks. David is very busy and sometimes hard to contact...be patient it's worth it. We will be automating to the Pentair Intelli touch system with high efficiency pump on next go around with David.

Very well. Did a great job at getting pool very immaculate.

My pool has a big leak. I called, left message, nobody called back, 3 days later. I agree with previous reviewer. They may do good work but answering the phone is job-1. What's wrong with this company?

The work performed was excellent. Pricing was average to high, in my opinion. He was very fastened had everything replaced within two hours. However, it is difficult to get these folks to return phone calls. Therefore, along with the upper end pricing, my rating is a C.

We have used this service for years for pool cleaning and repair, and were very satisfied. The pool cleaning person has been great. Now, we have a suction problem that needs to be handled by their service team. I have called David many times and his pool cleaner that comes weekly has contacted him also, But, we have had no response from David over the last 6 weeks. It is very disappointing as I used to recommend them to my friends. I guess I will find a new service.

Seeing that this company has mostly excellent review here, and that our pool has a leak in one of the skimmers (not sure if it's in the body or the plumbing), I called and left a message with this company 3 days ago. On the voicemail, it said, if you need more immediate assistance, feel free to email. The voicemail provided the email address. As soon as I finished leaving a voice message, I emailed the company, which the voicemail had indicated "followed her everywhere." Three days later, I have not received an email, nor have I received a call back. Please note that I have also checked my spam folder to make sure her email didn't get pushed to there.

All of my communications were promptly answered. The job was done in a very professional manner. They bring everything to the job including many specialized tools for pool work. They are very experienced in all facets of the pool piping and equipment. The workers were always attentive to not make a mess. Nothing was done without explaining to me what the outcome would look like or to give me options. The first contract was to install a new pump and piping. It was so neatly done that I requested another contract to do all of the other work performed. They made many suggeations but none that required a change in the agreed price. This was a big job requiring a lot of digging. They put down ground covers in their access route and did not track mud on the surfaces around the pool. We were very happy with the job, and it looks very nice. I can recommend this company with no reservations. I will use them again for any work done on the pool.

David was great! My phone calls weren't returned immediately, but it wasn't horrible. With a little patience, we arranged a day to meet. Not only was David on time, he was early. They were very nice, showed me where the leak was and how to keep it from happening again. I am very pleased with the work and appreciate his knowledge and promptness. They cleaned up their mess and my pool was back in business!

We suspected a leak in our pool after performing the bucket test. We were also loosing water at an alarming rate (Almost one inch per day). I e-mailed David with all the details over the weekend, and he gave me a call in two days (Tuesday) saying he could make it the following day at 9am. He arrived with his crew at 9 sharp. Right away, I could tell why David is the best in this industry. He is very thorough, and knowledgeable. He also enjoys sharing his knowledge & experience with people. He started setting up for the leak test by plugging all the suction and return lines, but just by looking at the skimmers he was able to identify the problem. Yep, he is that good. He later confirmed the leak around the skimmer opening using a special dye, and sealed it with some pool putty, at no extra charge. He then proceeded to pressure test all the lines at 25psi, there was a minor leak after the filter line. Due to his meticulous nature, he did not want to leave it like that, even though I offered to repair it myself later. So he cut the PVC pipe between the filter and the salt cell to isolate the leak and later he redid the plumbing again at no extra charge. Pressure test was good this time. He also left me with two parting gifts: a skimmer basket (mine was broken) and a new tube of pool putty to reseal the skimmer area in the future in case I needed to. David was also very helpful in taking the time to give advice on my other pool lighting and decking issues. I will definitely be calling him and his crew back to redo the pool light electrical wiring and install a light switch. Exceeds expectation all around. I am very happy I contacted him.

We've never required this service before, so I was calling to get quotes for leak detection. Dave answered the phone, gave me a flat rate for detection (cheaper than any other), and gave me counsel on what to look for if I didn't choose him. I called and left a message the next day that we wanted him to provide the service. He called me @ 10 am on Saturday and said he was on the way. Arrived @ 11. After locating the leak (and mislocating, once) Dave gave me a price ($650) to fix the leak and we agreed. Once he and his partner begin excavating the leak site, it was clear that Dave had underestimated the effort (had to chip away a lot of concrete to make room for the repair). I checked on him frequently to see the progress. Every time I checked, he explained what he had discovered and how he was proceeding. Ultimately, the fix required not only repairing the leaking elbow, but replacing more of the plumbing that he removed to give him adequate clearance to make a quality repair. He also replaced the concrete he had chipped away to maintain the structure. The site was cleaned up and returned to a condition that would make it hard to determine that he had been there. During the process, my wife and I had discussed that this was much more effort than we thought Dave had estimated at the outset and were expecting him to tell us that the cost had gone up. At the end of the job, when everything was complete, Dave said that the job was much bigger than he originally expected. However, he said, "I told you $650, and I don't expect you to pay a penny more, because that is the way I do business." We paid more because we thought it was right and Dave was appreciative, but I know he was not going to ask for more. In our opinion, this is the way people should treat each other and this was a refreshing experience. If you have trouble getting in contact with Dave, once he is on your site, you will know why. He is focused and professional about doing a quality job. I know that someone did not get a service call on this Saturday because our job took longer than expected. I hope you have patience to wait for Dave. You will be glad that you did. We will be calling Dave with all of our pool needs in the future. Outstanding experience!

Called from a recommendation, for a quote on a major pool renovation. Arranged to meet at my home, took a half day off work. Complete no-show. Didn't answer my call, nor return my voicemails. Total waste of time. If you value yours, call somebody else.