SIERRA CLASSIC HOMES

Experience working with Sierra Classic has always been great and professional on every level. Great people to work with. I would definitely recommend Sierra for your dream home build.

Paul was amazing to work with. He went above and beyond to assist our family. Sierra Classic was so wonderful throughout our planning process! Thank you so very much.

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Sierra Classic Experiences (sorry, the website trashed the formatting making the reading difficult) There's definitely some good things to say about this company, but here are the things that we didn?t like when they built our home: The original paint contractor, whom they later fired, did a very poor job on the trim work. The replacement did a much better job, but not after we had to remove everything from the closets after having unpacked everything. The ?new? painter didn?t initially put up any dust barriers when they started and fine paint dust got all over the house. This took about 6 weeks for them to get this all done and my wife spent days moving things in and out of the closets and cleaning up paint dust. That was after she initially spent hours placing hundreds of pieces of tape around the house to show all of the places where there were drips or runs. Most of them were ignored by the first contractor. When the trim was repainted, the painters tried to paint around the fixtures (instead of removing them) and now we have small paint all over door stops, hinges, door knobs, etc?. They didn?t put our septic tank where we asked. We now have an ?island? in the middle of our backyard that we had to put high grass around to hide it. They initially got the tile/sinks backwards in two of the bathrooms, i.e., they put the items for bathroom #2 in bathroom #3 and vice-versa. They did, of course, fix this. Just made me wonder who was paying attention to the details. When we changed the paint from a flat to egg shell finished, they hit us with a $5K adder because they don?t prime the sheetrock when they use flat paint, but have to prime when anything else is used. I used to paint houses and would never put paint over an unprimed surface, but apparently this is not uncommon. The painter refused to let us use anything but Pittsburgh paint, which, while it appears to be good paint, was not the Sherwin-Williams we wanted. We went into great detail before the contract was even signed about us having specific preferences and being very picky about the paint work. This, along with the issue about flat paint above, should?ve been mentioned then. We contracted (separately from Sierra) the original painter to do an expoxy floor in the garage before we realized how bad they were. Unfortunately, they also did a bad job on the epoxy floor and it is peeling up in places. While we did contract this separately from Sierra Classic, we were relying on them to have provided a quality paint contractor. Their tile guy did a really bad job in the master shower decorative trim tile and it had to be redone. It was amateurish. Also, we had a ?rock? shower flooring that took them 3 tries to get it leveled right so that it drained properly. The item that may go to arbitration is that they did not install a water softener drain to the septic system but, instead ran a perforated PVC tube under where our grass was planted and damaged it due to salt buildup. We were assured this wouldn?t cause any problems. They refused to do anything about it (until after we had selected a contractor) and we had to replace the dirt and grass at our cost. They claim that, because they did not provide the water softener (we specifically asked them to plumb for it) that this wasn?t their issue. Their plumber would only install a water softener that they sold, which was twice the price of the good one we bought. We went and picked out a single piece of granite for our kitchen island, only to have them show up with 2 pieces for the island that then would?ve had a seam. Not to mention it wasn?t the one we initially picked out and didn?t look as nice. Apparently, they either broke or gave away the single/large piece we selected for this. We spent a lot of time going over to the warehouse in Houston and looking through their granite supply to specifically pick out this piece. Four of our windows have failed or had defects and have had to be replaced. The window supplier is no longer in business in New Braunfels and not honoring the warranty. Makes me wonder if they were more concerned about price or quality. Fortunately, Sierra Classic is honoring the warranty. Our stainless stove top got scratched during installation. We reported it to Sierra, but they did not report it to the provider (Kiva) in a timely manner, who then refused to do anything about it because it was past the warranty date when the issue was finally brought up. In turn, Sierra refused to do anything about it. Their ?make ready? was pretty poor. My wife spent 1-2 days scooting across the tile floors scraping up left over grout and paint splatters. Our front door has a decorative grating on it and we asked that it be removable by hand. Their door provider claimed this would cause problems and would not do it. We have to unscrew the grating to clean the windows. We?ll only be able to do this a limited number of times before the screws get stripped on in the wood. This can be done, their door provider was either too lazy or ignorant to do it. On the plus side, the rest of the plumbing, electrical, foundation, roof and framing appear to be pretty good. The guy that inspected our house said he was impressed with the quality of it. My wife and I have gotten aggravated at what we saw as excessive foot dragging getting some of these issues resolved. However, there were a lot of things that they were flexible on. Overall, we have a pretty good house, I just think there are other builders out there who might do a better job. Our neighbor around this corner is also very upset with Sierra and there are a lot of postings from people who are happy with other builders. While they eventually dealt with most of these issues, we had to waste a huge amount of our time dealing with it, often waiting for contractors who didn?t even show up and having to do it multiple times for the same issue because it wasn?t done right the first time. I know a lot of people aren?t necessarily pleased with their builders when it?s all said and done but, in retrospect, the only reason I would use them is because they had a house design that my wife liked.