PREFERRED TECHNOLOGIES

I called this company on June 16th and requested an appointment to estimate our home theater system, entire home speakers, adding a control unit, and WIFI. We made an appointment for June 22nd between the hours of 8am and 9am. I arranged my day so that I would be home during those two hours. I receive a telephone call at 8am with the news that they would not be able to make it here due to the rain and traffic. Of course this upset me, but I was trying to be understanding. The technician asked if it was OK to reschedule for a very early appointment on Sunday - 7am to be exact. Once again we arrange our schedules to be up and ready for SEVEN am. As I was showering at 6:40am I receive a call from the technician saying that he was at the gate to our community. I told him that our appointment was for 7 and we'd be ready at that time - I said we'd be ready in 15 minutes actually - 5 minutes sooner than we had scheduled. I asked him if that was OK...and there was silence on the phone. He had HUNG UP ON ME.....and LEFT without any indication that he was doing so. All in all I am very, very thankful because if he was indeed hired to do this work it would have been nothing but a nightmare given the service level we received prior to the job actually being done. I honestly can't believe that the two outstanding reviews really came from actual customers!!!

Service was as prompt and courteous as one could ask for. Bruce was very patient and explained everything he had done. He even provided telephone support after the installation. His price was much less than those quoted by others.

He is very good and reasonably priced. He did more than he had to do. he did Good job and is very knowledgeable. He knows his morals.

It went pretty well overall. The first step was to speak with a nice lady at Preferred Technologies who acknowledged that Preferred could do the job. We discussed the particular needs for the job and the appointment time. The installers arrived about 30 minutes later than the designated time. We discussed the number of receivers and their placement. They had to return to their warehouse to swap out one of the receivers. By the time they did the install and explained the workings of the receivers and remotes, six hours had elapsed. All the Preferred Technology folks were friendly, cooperative and knowledgeable.

He was very knowledgeable and nice to deal with. He really did more than he needed to do.

On time, very professional, no surprises or problems.

The man who did our installation may have been one of the owners, and he was very knowledgeable. He arrived on time and was FAR more efficient than a company we had used in the past. He was careful with work on our roof and placed an additional dish and outdoor line with concern for how they would be least noticeable on our house. I chose this company based on their long, clean record with the BBB and could not be happier with the service I received.