I have critters in my attic, my son called around Saturday to obtain an exterminator and Orkin replied, gave a window time that they would be at the house, my son had to take off work in order to meet the schedule and about 15 mins before the window expired, they called to say they do not handle racoons in the attic. I would think that they would have known this fact on Saturday, or at the very least, early this morning. No, they waited until the scheduled time was almost expired to call to say they don't handle racoons. The person that my son talked to on Saturday was told very clearly that there were racoons in the attic. Why did this person just spin our wheels? Some people work contract and they don't get paid when they have to take off to handle these types of situations. This was a total lack of respect on their part and they are obviously more important than either my son or myself as they made us wait with no results and I will have to live with the noise tonight again. Called another contractor right after Orkin gave us the news and they agreed to meet my son after my son gets off of work tomorrow. I would not recommend this company to anyone. Is Orkin going to reimburse us for the time spent sitting at home waiting for a non-existent visit?
Description of Work: Don't tell people you can perform a service when you can't. Don't expect people not to get mad when you make a promise and then don't keep it. Don't treat people badly or as if they don't count. My time is worth money, is Orkin going to reimburse me or my son for time. He waited at the house, I won't get sleep again tonight because I still have critters in the attic? This is just a total lack or respect and laziness.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Brian S.
07/2012
3.0
pest control
 + -1 more
They did a good job, but they were too expensive.
Description of Work: We have used Orkin for pest control.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Suzanne P.
05/2012
5.0
pest control
 + -1 more
They were excellent.
Description of Work: They did pest control inside and outside of my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Mary F.
04/2012
5.0
pest control
 + -1 more
They've done an excellent job with the contract since we've been treated by them. We haven't had any recurrence of termites returning. Their chemicals are affective and they do a great job.
Description of Work: We have them do yearly pest control services for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christopher C.
03/2012
5.0
pest control
 + -1 more
They come in once every other month. I signed out for a two or three year contract with them. They spray inside and outside, but just minimal. I haven't seen any ants since then, and it has been great. I would use them again in the future.
Description of Work: I used Orkin for pest control. They sprayed inside and outside as we had ants.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34
MARIA C.
07/2011
4.0
pest control
 + -1 more
very satisfied
Description of Work: Orkin was the highest bidder but we felt had the best product and service. Inspector was punctual and knowledgeable as well as ver professional. Applicators of product were on time on scheduled date and inspector also came to check on work and follow up. Six months inspection was performed and all found to be in good order.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,100
Zeke S.
06/2010
4.0
pest control
 + -1 more
They seemed to be a quality company. They came out when they said they did and they did a very thorough job. If I hadn't selected another supplier, it would have been Orkin. It was very close.
Description of Work: I got a quote from them for a pest control servicing and treatment.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,300
Valerie U.
09/2009
5.0
pest control
 + -1 more
When I am at home, they spray inside my house. If I am not there, they just do the outside. I usually call them the day before so that they can come and spray. They notify me the day before they come. They are prompt and efficient. If we call them for any issue, they will come out the next day.
Description of Work: I used Orkin for pest control. I have a contract with them, and they come on a regular basis to spray.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
priscilla B.
08/2009
5.0
pest control
 + -1 more
They do an annual termite inspection and then they come out every 6 months. We have a termite contract with them. They do a good job and we will continue to use them.
Description of Work: Orkin is our pest control people. We have been using them for years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
LUCY G.
08/2009
4.0
pest control
 + -1 more
They come out once a year and do basic extermination. When we were faced with rat menace they used to come out once a month to check everything out.
Description of Work: I use Orkin for pest control. The last time they had come here they had plugged up all the holes where the rats were going in the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARY & JOHN W.
09/2007
5.0
pest control
 + -1 more
Cost is per year. They are satisfactory. They are professional. They come and check the house once a year.
Description of Work: Maintenance plan for termites.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
12/2005
5.0
pest control
 + -1 more
The company has been coming to my home every month for two years to spray the inside of it. They are always careful with any chemicals used, and make sure not to spill or over-spray with them since I own a cat. They are really good at spraying every area, including my attic and garage, which amazes me. They also inspect the entire house to make sure there are not any pest problems. The employees are very professional, and courteous every time they come out.
Description of Work: Orkin Exterminating Company sprayed the inside of my house.
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Service Categories
Pest Control
FAQ
Orkin is currently rated 4.5 overall out of 5.
No, Orkin does not offer free project estimates.
No, Orkin does not offer eco-friendly accreditations.