Mr. Handyman of Western Houston

The price was way too expesive, and the manager was rude.

Got a very reasonable quote less than 24 hours. Was able to schedule me in right next day. Guys showed up right on time and ready to work very impressive. It was a hot, dirty and super heavy job(outdoor 99°, 2 window AC 145lb each up 10ft high). They were polite, smile on their face all the way. They got the job done neat, clean, fast and just the way I wanted. I will definitely use them again !

We had many problems from the beginning, including getting a proper estimate of cost and time. The technician who initially provided a quote became unavailable without further contact. The office sent another technician who had to re-work the quote, which ended up being higher than the original one. After some back and forth, we decided to proceed with the work. We bought the main equipment ourselves after seeing their pricing was higher for the same items. On the first day, the technicians came out and realized they didn’t have all of the supplies for the job. They blamed this on miscommunication between them and their manager. They made several trips to Lowe’s to collect the necessary supplies, even purchasing incorrect sizing and color for a few items. Of course, we will billed several hours for this. They encountered problems with every step, some that couldn’t be anticipated but others they should have been aware of by doing simple checks prior to beginning the work. For example, while running’s the electrical work for the ceiling fan, they realizes that the 2x4s ran horizontally rather than vertically, requiring them to cut a few extra pieces of Sheetrock. They assumed the wood ran vertically based on the age of the house rather than doing a quick check with a stud finder. After realizing it was taking significantly longer than they anticipated, we called their manager to express concern regarding the labor costs we would be billed for since they were going over the estimated hours to complete the work. He came out to the house to see for himself and assured us that we wouldn’t be billed more than the revised quote. As the second day progressed, we asked when they would secure the upstairs floor boards. Since the technicians had already mentioned that they were moving on to a big remodel job on Monday, we figured they would end up working over the weekend to finish the work. When they started packing up after finishing the hood, ceiling fan and recessed lights, we asked about the floor and they proceeded to tell us that they will not do the work because the floor board spacing was too far apart for them to get rid of the squeak. This came as a surprise to us since they didn’t hesitate in communicating the hurdles with each step but they kept this information to themselves until we asked. If the floor board spacing was a problem, it should have been communicated from day one when we asked for a quote. However, when we raised this concern with the manager, he gave us a different explanation for not completing the work. Ultimately, we believe they didn’t complete the work because they needed to move on to a larger assignment. We have also called them about the ceiling fan since it makes a lot of noise when it is on. They dismissed the concern and did not come back out to even check the problem. We also had issues with the final billing, which was higher than the quote even though not all of the work was completed. We hired this company for honest, trustworthy advise and reliable work. Unfortunately, they proved to us with these small projects that they are not a reliable contractor.

The guy was great, because he was honest about what needed to be done. The price that they quoted me was a lot higher, and he was like this is what you need for now. His customer service was professional and good. The work he did was professional and good. That company, that service was one of the few people that was able to get back to me in a timely manner after my initial call.

unknown

Work was performed as requested in an excellent manner by a highly skilled technition. Job was completed below the estimated cost. Project finished in the allotted time. Highly recommend this company.

unknown

His work was fine however, I did not have him do all the work I needed as I feel it was just to expensive.