Colony Roofing & Exteriors

Day one - delivery of tiles at 7 am, as promised, work started promptly thereafter. The team worked worked very hard right through until approx 8pm when they broke for the day. Day 2, another 7am start and work replacing the roof was completed by 5pm that 2nd day. Our pool was well covered and care was taken with garden and plants. The yard was completely cleaned and restored to normal, no evidence of construction having taken place other than a very nice new roof! Steve and his team were very professional and courteous throughout.We are very pleased with the finished result.

They were prompt to set a date for original estimate. They scheduled a work date quickly and showed up on time. They did not go over the estimated time or budget. They kept a clean and safe worksite and totally cleaned after.

I would give them excellent ratings all the way down the list. I recommend them to anyone.

3/14/14 update: Mr F's response to my 3/8/14 review is chock full of misrepresentations. First, I let the Colony crew continue their work despite the deceptive photo stunt early on, because I did not have the heart to make them redo half a day's siding, nor to get into a hassle over the contract with the siding work half done. Instead I decided to supervise closely thereafter, and did so. That may have been over-tolerant or questionable judgment on my part, but it doesn't mitigate the dishonest photo or the owner's unprofessional conduct. The worst instances of such conduct came later--over caulking in the rain, and at the end of the job. Notice that his reply denies that his crew were caulking in the rain. I saw it with my own eyes as it went on, and spoke with both the crew chief (in person) and Mr Furber (by phone). The crew chief (Javier) said it was not a problem, and continued doing it. Mr. Furber also insisted was "not a problem"! For him to deny this now is outright prevarication. As for our confrontation on 3/6: Before I wrote the check to pay for the siding, I asked him "when he was planning to do the roof." I didn't really want them to do it, but also did not want to be the one to break the contract. He did so instead, and I was relieved. And I did not "threaten" to write a "scathing review" (I neither wanted nor expected any concession from him); I informed him flatly that I would write (an honest) one, and that he wouldn't like it. His exact, disdainful response at the time: "I don't CARE what you say in your review, because it's BOGUS!" No, the review is honest. His reply is bogus. I chose Colony Roofing based on their good reviews on Angie's 's List and because the owner (Steve Furber) seemed like a regular guy who would do things right, and respect my repeated wish to protect my house from rain during the work I hired them to do (residing and re-roofing). Things didn't work out exactly as i had hoped. It soon became clear that Mr. Furber placed absolute credence and confidence in his crew, and zero credence in his customer. I'll give two main examples. On the first day of re-siding, without my permission his crew reconfigured the trim-work on the SE corner of my townhouse, removing a vertical 1" by 2" trim board that had been set with 2" side perpendicular to the siding and parallel to the brick along the SE corner of my house--*exactly like every other vertical brick/siding seam on my house*--and replaced it with a 1"x4" trim board installed with the 4"side parallel to the newly installed siding. When I later noticed and questioned the change, the crew chief showed me an I-phone photo purporting to show that the new format with 1"x4" trim had been that way all along. To me the photo was obviously a sham: the 1"x4" trim board in the photo still had nails protruding from it, and must have been taken from the opposite corner of the wall, which did have 4" trim, being a corner where siding met siding, not brick. I hate to accuse anyone of deception and do not do so lightly, but am in no doubt whatsoever about what was there before they started. I had recently inspected and discussed the SE corner in detail with a carpenter who was estimating a new arbor to replace the old one that had been attached to the house and notched out around the same (1"x2") trimboard at that corner. I have checked that recollection against genuine photos, taken years ago, documenting how that trim-work had been for the last 32 years. (I am the first and sole occupant.) When I tried to explain to the crew chief and to the owner that I was *certain* and not merely assuming how the trim was before they started, they scoffed, claiming that the I-phone photo proved that I was mistaken. The crew chief actually argued for treating *all* the remaining brick/siding seams on the front (north) and west sides of the townhouse the same way they reconfigured the SE corner! Mr Furber was present at that discussion. The reason for the crew chief's wish to reconfigure the brick/siding seams on the N. side in particular, was that keeping the trimwork the way it was involved re-doing 30 sq. ft or so of Hardie siding that was already there (done 20 years ago by a different contractor) on the two narrow sides (each approx. 2' x 10') of an overhanging section on the N. side of my house, work not included in Colony's estimate. The owner should probably have foreseen that and included it in the original estimate. Doing it their proposed way would have made those narrow sides look silly, so I insisted that it be done the right (original) way. This prompted them to assess a $230 upcharge. I consented to the upcharge, as it seemed a small price to pay to preserve the appearance of those two sides of my townhouse, the ones most visible from the sidewalk and street. So I saved the original config. and appearance on those two sides. Colony's crew got their way on the E (patio) side, redoing the trimwork there to suit their own convenience. After that, I checked their work more often, and raised questions as necessary. My impression was that the crew chief, while not pleased with my increased level of scrutiny, and complaining about it daily to the owner, mostly accommodated me in person during the remaining days of work. Mr Furber, on the other hand, was more patronizing about my increased input, commenting more than once that I was "over-scrutinizing." My reply is that I scrutinized the job because he didn't. Fairness requires me to acknowledge that the finished re-siding work looks good. But I was never thanked, only belittled and patronized for my efforts to see the work done properly. On Thursday March 6, I called Mr Furber after 5 days of not hearing from him about the next phase of work. He came over and we settled up for the re-siding. That's when he said he did not want to do the roof, and accused me of "micro-managing the [re-siding] job" and of "costing his crew time and money," giving that as the reason he did not want his company to do my roof. I said, and say again: that's hogwash. While fairness requires me to acknowledge that the finished re-siding work looks good, I was never thanked, only belittled and patronized, for my efforts to see things done properly. I am positive that my scrutiny and cooperation saved time and improved the work outcome, by forestalling re-do's and giving timely feedback. I reminded him Thursday of the reason for my careful scrutiny: the crew's ad-libbed trimwork on the SE side. He scoffed. When pressed, he admitted that he did not see the original SE corner and wasn't there when his crew redid it. He only saw and believed the crew and the photo. He again referred to the cooked photo as incontestable proof, and brushed off evidence I tried to present, evidence which I honestly believe would convince **any disinterested person**. "Why would they do that?!" (fake the photo), he asked. I guess he has forgotten about the conversation ten days earlier, when we both heard his crew chief argue for reconfiguring the trim-work on the whole house to match the way they did it on the patio. The crew's reconfig. of the trimwork wasn't the only incident of what I consider unprofessional practice. On Day 4 of the job (Thurs. Feb 20th), a day when rain was widely predicted, instead of doing the responsible and accommodating thing--caulking the seams the crew had left uncaulked during the first three days of work--the crew spent the morning residing the chimney chase and some trimwork on the north side of townhouse. It started raining around 3pm that afternoon, as my housekeeper (who was there at the time) reported. It rained hard at several points, and the workers would take refuge in their trucks during the hardest rain, emerging to continue work when the rain slowed. When I came home from work at 5:30, it was raining lightly, but the siding crew was up on ladders, bravely tearing off old trimboards on the front (N.) side, installing new siding and caulking seams, all in the rain. When I questioned the crew leader about doing that work in the rain, he said it wasn't a problem. Mr Furber responded the same way when I called him that evening to question doing re-siding and caulking in the rain. True to form, he suggested it was "fine" if his crew did it, because they were the experts, and who was I to question it? I pointed out (also in an email) that caulking in the rain is simply bad practice, not good for adhesion, and it doesn't take an expert to know that. I intervened only to protect my property, evidently not his top priority. "If they don't work, they don't get paid," he explained. On March 6, when we settled up, Mr Furber got so vehement and offensive about my alleged "micro-managing" that I asked him to leave my house, paying him what I owed for the re-siding. Though he left me in the dark for five days about his intent not to do my roof as agreed, leaving my house with unrepaired sheetrock damage around one inside window, with ladder-damaged shingles around the outer edges of the house (perhaps par for the course on roofwork), and without gutters, I am in truth glad to be rid of him, and relieved that no crew of his will be working again on my roof or leaving my house exposed to the rain. I realize this report is is not typical of this company's reviews on this site. I'm probably more demanding than most. But I didn't start out that way on this job, and given what happened, I make no apology for scrutinizing the work of his crew. Though in the sales phase, the customer reviews and the owner's easygoing personality did "sell me on their expertise", the owner's conduct and attitude were *not* consistently professional. He reacted with condescension instead of respect or sympathy when I pointed out the above-detailed lapses. On this job, he placed his crew's convenience and presumed expertise over the customer's property and dignity. Hence the "F" for "professionalism" in this review.

A very nice job, new trims, excellent painting job, trash removed. I am very pleased with the work, the house looks great.

Great responsiveness and service. Would use again.

I have used Colony on several occasions for repairs on my commercial building. They do a great job. They are very busy, so I had to wait a little bit, but Steve makes sure they get here as quickly as they can. Very professional and highly recommended.

Steve is a very attention to detail person. I have been using him a few times in the last two years and always satisfied with his work.

They were great! Arrived on time & took only about an half hour to complete the job. Very pleased with the work & the price. Thanks guys!

This was the second time I have used Colony Roofing. The first time, after a few years we had a couple of leaks over a section of roof that gets the worst sun exposure, has a shallow pitch and heavy water that gets diverted onto that section of roof, adding to the amount of water that it would normally receive. In spite of that they ended up replacing that section of roof and added a water shield that cured the problem completely. And because if "failed" he did not charge for it. Needless to say, I was extremely happy and more than willing to use his company again. Once again they did an excellent job and left the property completely clean when they left. I deliberately waited a couple of months, and in spite of the welcome rain we've had this fall the roof performed flawlessly. Steve responds quickly to all phone call and offers great customer service as well. That sets his company apart from most contractors I have dealt with.

My house has a very difficult roof for roofers. Very steep pitch and lots of difficult angles. Colony Roofing realized that they would be short on shingles after the first day of work yet owner Steve Furber did not request that any extra amount be added to his original bid although it cost him money in both additional materials and labor. This is a man of integrity which is what I was looking for when I found decided to go with Colony which is highly recommended on Angie's list. The crew was conscientious and protected my windows and flower beds with plywood and tarps. The job was interrupted by 2 days of rain but they had weathered in the areas they had stripped before they left each day. They stayed after dark to ensure the roof was rainproof. They worked both Saturday and Sunday to make up for the rain delay. They were considerate and did not arrive before 9:00am on Sunday out of respect for our neighbors. The crew also did a great job of cleaning up the yard, flower beds and driveway of shingles scraps and nails.

It went excellent. They quickly identified the source of the leaks and fixed them all in one day. They were very timely, very professional, and did an excellent job in my opinion. Also, compared to other bids I got for the repairs, theirs was properly priced in my opinion.

We were very pleased with the service we received. I called Steve first thing on a Saturday morning and he and his crew were over at my house by 9:30 a.m., even though Steve was planning to head out of town for the day. Steve and his crew were professional and quick, and I had confidence that they knew what they were doing. While he was there, I asked him to evaluate our roof, which he said looked good and did not need to be replaced any time soon. That also gave me confidence that Steve does not try to sell you something you don't need. I will definitely call Colony Roofing in the future should I be in need of any of the services he provides. I highly recommend them.

Steve was very professional with a reasonable price and excellent workmanship.

Colony Roofing provided the best quote and installed the roofing in a timely manner. Job was done quickly and in a quality manner. Very please with end result. Would not hesitate to call Colony Roofing for any other roofing needs.

Excellent job. Truly my best Angie's List experience. Hired Steve and his team in 2012 to replace the roof on my two story home with detached garage. Very pleased with the work so i contacted him again this year to replace siding. As expected, another positive experience. I have several pets and the crew made sure the backyard was tidy and usable every evening before they left. I look forward to using Colony Roofing next year for new windows!

Arrived on time for estimate concise. We changed several items but Steve (Owner) was able to handle it. I'm very pleased with the work that was done. Very reasonable attitude & estimate.

Owner came initially to assess the work required, came back promptly with a quote, then work was performed on time and completed promptly with meticulous clean up.

I found this company on Angie's List and used a Big Deal coupon for this service; it was great. They did an excellent job and gave me a great price. The main person gave me a free estimate and showed me exactly what they were going to do. The crew showed up on time and worked non-stop for a week-and-a-half to finish the job. They cleaned up everything and were very polite. It was a really good experience. I got a much higher bid from another company and I did not have to pay until everything was finished.

The paint job went smoothly and looks excellent. The painters did a excellent prep job. The deck job also turned out great, however, as to be expected, there were unforseen complications. Without getting into details, the original construction of the deck was deficient. As a result, additional work and close supervision was required. Steve Furber was outstanding in performing the additional supervision required. He was always available whenever there was a problem. I would definitly choose Colony Roofing again, especially if you want someone who is responsive.

He inspected our roof, let me know much a new roof would cost, gave me details on what he saw on our roof and his recommendations for those. He was very professional and called before he came which I appreciated.

From start to finish, the service provided and job performed were excellent. They were so fast and did such a great job. It was obvious they had a lot of experience.

The removal of old roof and installation of new took 3 days. All went well. There were a couple of minor adjustments that were taken care of immediately.

Company owner, Steve Furber promptly returned my call after I contacted him and showed up at the agreed time to evaluate the job. His price was reasonable and he was able to schedule the job expeditiously. Even though this was a small job, Steve showed no hesitancy in taking it on and working it into his busy schedule. The work was completed in a professional manner and I will not hesitate to call upon Colony Roofing and Exteriors the future when the need arises.

came out and gave an estimate and completed work within a week. the job took longer than originally planned, and got hit for an up-charge for extra material, but overall they came out out, go the job done, and it looks great.