BVS Home Experts

Brazos Valley is one of the most customer oriented companies I have used. I came home Thursday night with no AC. I looked up there phone on the web and discovered that at 10 pm at night I could chat with someone and let them know of my problem. I was called first thing in the morning and an appointment scheduled for their supervising Tech to come out. It turns out that the AC system was not at fault, but rather a bad electrical breaker that was bad on one half. The Tech could have told me to call an electrician,however he replaced the breaker and had the system up in short order. This is typical of they way that they work. They are extremely well trained, highly knowledgeable of all the equipment and go out of their way to please the customer. I highly recommend Brazos Valley Services

George and Niko are extremely competent, hard-working and considerate professionals. We are delighted with the installation they provided. All piping and wiring looks impeccable.

Mazdak was provided excellent service maintenance and was professional and efficient. He explained the situation with your AC units in terms I could easily understand to make an informed decision. We highly recommended BVS

Despite the heat and tight working area, the team from BVS did an outstanding job. They worked diligently and carefully and I am extremely pleased with the result.

Stay away from this company!!!! big ****... First of all, they quota me over $10k for one single 2 ton A/C condenser, Yes, $10,000 FOR A 2 TON A/C condenser. The technician claim he did tune up for my 3 units but I don't trust him at all. Stay away!!!!!!

Rico, was very polite. He explained future services that would need to be done soon without any pressure. We really liked him.

I came home to a house late at night where the a/c system did not turn on at all. I called BVS and they immediately scheduled a technician to come by. After checking out the system, Mazdak Najand explained the problems with the system. It was determined that the best approach for a permanent repair would be a system replacement. He provided expert guidance on the different options and answered every question I had with his knowledge and experience. The install of a new system was scheduled for the next day and I was as impressed with the install team as I was with the technician. They were extremely professional and took care of details I had not even thought of. They had to remove the attic stairs to install the unit and reinstalled it so one cannot tell it was ever removed. They put down protective drop cloths over the entire traffic area, always wore shoe covers when coming in the house and even removed all the duct vents and washed and cleaned them and reinstalled them. I could not be happier with the team, the professionalism, the knowledge of the systems and the courtesy extended the whole time. I can hightly recommend BVS for their workmanship, their professionalism and their integrity. They are one company that will not rip off a customer.

Carlos and the whole BVS staff are very professional, courteous and realy know the systems.

Brad was friendly and efficient. Gave me some helpful suggestions and didn’t try to sell me something I didn’t need.

I always get great service and they respond quickly. The service dept is great and know what they’re doing, the women in the office are always friendly and do a super job as well. Great company to do business with.....no complaints from me.

Professional, worked quickly, showed me what they were doing and again when it was done, made a change I requested and fully cleaned up every room they had worked in!

IT WENT GREAT. MAZDAX, SERVICE TECHNICIAN, INSPECTED OUR HVAC UNIT AND INSTALLED A SURGE PROTECTOR. HE DID A GREAT AND THOROUGH JOB. WE HAVE BEEN USING BRAZOS VALLEY SERVICES FOR OVER 20 YEARS. HAVE USED BVS ON PURCHASING NEW HVAC UNITS FOR RESIDENTIAL AND COMMERCIAL USE AND ALSO SERVICING THESE UNITS. BVS PUTS THE CUSTOMER FIRST. WHAT I REALLY LIKE ABOUT RONNIE, OWNER OF BRAZOS VALLEY SERVICES, HE'S THERE TO KEEP YOUR HVAC UNITS WORKING YEAR ROUND. I WOULD HIGHLY RECOMMEND BRAZOS VALLEY SERVICES COMPANY.

initial inspection to determine why furnace not working. Sam then returned with parts and replaced / repaired. excellent communications and explanation of the issue and what resolution was required. It was much more expensive than I anticipated which I don't understand as the invoice didn't separate labor and parts.

As expected from this 1st class service organization. Carlos was assisted by Daemon. The scheduling was organized by Katlyn. The technicians arrived at the agreed time. I was provided a pre-arrival phone advice.

Excellent! I phoned after hours when my home would not cool down in the evening. Jasmina phoned me back. She listened to me and phoned me back once she had information about the arrival time of the technician, providing me his identity. Again, she patiently listened to me complain about my situation and the inconvenience. She phoned me a third time to suggest a couple of troubleshooting options that I could try while waiting for technician Deshawn to arrive. Jasmina took ownership of the situation, and I felt like she went out of her way to assist. Deshawn was more than professional. He worked to diagnose the problem, keeping me thoroughly informed of the process and his progress, letting me know what to expect. He let me know when the needed part would be received and when I might expect the repair to be completed. He went so far as to request an a.c. window unit for my use during the interim. These two VERY professional young people made all the difference in my grouchy attitude by being excellent communicators and pleasant to deal with.

everything went fine, he explained what he was going to do and highlighted that everything was in good shape

Representative did complete checkup of my system and changed the filter. He also advised that we may want to get special surge protector for the computer panel in our AC.

Excellent, was scheduled by Lana when she said it was time to get the heat system checked for the winter season she sent me an E mail the day before to remind me. Brad was there on time as always and went through all steps to insure the furnace was in tip top shape and would not be a problem for me. This is the reason I switched to BVS as my old tech was not dependable. I would recommend BVS to anyone who requires A/C and heating service. I am extremely pleased with Brad as my technician because of his knowledge and professionalism when he comes to my house.

Awesome! The tech fixed everything he could, suggested what may be wrong for the repairs he could not make (would need a different type of technician). They also came out the day of Hurricane Harvey to fix my AC, tech had to dodge a lot of traffic and high water, and then donrepairs in between rain bands. So helpful, as other family members had evacuated to my house with their pets too!

Brad was very thorough and patient with his evaluation of our system and home, he was very clear about what we needed and how it would be installed and didn't try to sell us more than we needed.

Very responsive. Timely repair. Highly recommend.

First rate all the way. AC repair and new water heater service. Found problems in one water heater I didn't see. Very good preventative advice. No up selling services. Just what I needed.

EXCELLENT! We are on a maintenance program with BVS to keep our AC/Heating units operating well. Our technician is BRAD BRYSON. He is the best!! He work ethic is excellent and he is a true blessing to have in our home!

very well, they were prompt, helpful and very profressionial

Work was done well, contractor was easy to reach