ACS Home Service

He's good, knowledgeable, and trustworthy. If he would discover things that might arise an issue, he brings it to you. He's honest, good workmanship, and he does it right.

Gerald was responsive, answered my questions and provided a number of options regarding the work I needed done to the roof. He completed the work in a timely manner and provided a warranty on the workmanship. Wasn’t pushy about selling me extra stuff I did not want at this time. Thank you.

It's was good work. Got the work done in a timely manner, very clean with the pickup. He was very insightful with the entire process.

I had a number of ceiling leaks, both upstairs and downstairs. He was able to locate the source on the roof. He repaired that and we waited for the next rain. No further leaking inside, so the roof was the problem. Gerald returned and repaired all the of damaged ceiling spots. He also sanded and painted the trim on 3 exterior doors that were recently installed.

Gerald Laforest was very responsive to any emails or phone calls I placed to him and stayed in touch during the whole process which made me feel that he is trustworthy. The rain kept them from starting any sooner than they did but once they started, the job seemed to be completed in rapid time. Sam, the young man who works with Gerald NEVER stopped working. He was very polite and helpful in every regard. Gerald was **** ** him in front of us and that's my only complaint. Other than that he did everything he was asked to do and stayed on the job until it was finished. I would definitely hire him to work for me again if needed.

All work was done promptly and with excellent quality. On the roof and gutter work they had to work around thunderstorms to get the job done on time. Neither quality nor safety were comprimised in either case. The shed roof was the fourth time I've used this company and I have liked the results, the attitude of the owner and his employees each time.

Bought the roof inspection package through Angie's list but when this company arrived, he refused to do inspection unless I paid him $150 even though he admitted it would still take the same amount of time for the inspection (~30 minutes). Reason was that my roof is high-pitch though all the roofs in the neighborhood are the same. Again, why would it cost more if it would take the same amount of time and wont need any special equipment other than a ladder? Tone was not courteous nor was it professional. Disappointed. He wouldn't refund though I was able to work it out and get the refund from Angie's List.

Provider can't perform work. Told me to get refund.

Provided pictures and detail report.

Provider couldn't perform service on my tile roof.

He called to let me know he'd be late, which I appreciated. He gave a very quick inspection of the roof. He wanted to charge $275 to replace a couple of shingles and nail down some flashing that had come loose. With the "repair credit," of $100 the bill came to $175, which still seemed quite high for the small amount of work. I had the suspicion that the "repair credit" simply means the price was raised by $100 so that the credit could be subtracted later. However, I'm not getting on the roof, so we agreed on a price of $75 before he began the work. Afterwards, he gave me some tips for maintenance and things to watch out for, which I appreciated. I'll probably just suck it up and get on the roof next time.

He came and originally gave me an estimate of $375. I reminded him of the $50 credit I paid in the order for minor work and $100 for any other work. He then revised the estimate saying that the job is actually $500, but he is including the credit, so I owe him $350 for the job. I had to fix the leak, but it is a deceptive trade practice to do that. Moreover, I provided the shingles, he bought the liner. He didn't do any inspection of the roof ( didn't even look ) as the order stated. I'll find out about the job quality after rainstorms in the future. There are ads in angieslist for similar jobs for $250. ( $250 off from $500 jobs ). I had to pay $400.

Repaired large ceiling hole in one of my closets, re-painted entire closet. ACS was very willing to work with my schedule. Good job

The roofer completed the project in an efficient and professional manner. I don't have any complaints and I plan to use this provider in the future.

We got estimates from a few roofing companies and decided to go with ACS. Gerald's team was punctual showing up between 8:30-9:30AM like they said. They also showed up after we paid and after they completed the job to pick up some left over stuff we asked them to come back for. Overall they did a great job. the replaced a section of the roof and re-shingled.

I took service out a week ago and prepaid for a roofer to come to my house and do a job. Roofer was suppose to call me within 3 days and set up an appt. I did not hear from roofer. Friday of last week I finally got in touch with the roofer, after Angie's list contacted them, and I set up an appt for the roofer to come and look at the job on Saturday. It's 2:30 pm on Saturday and there is NO SHOW OR NO CALL FOR THIS ROOFER. I AM CANCELLING MY ORDER AND ASKING FOR A REFUND. ALSO I WILL NOTE THAT THE CUSTOMER SERVICE PERSON AT ANGIE'S LIST ALSO HAS MUCH TO BE DESIRED. WHEN I JOINED ANGIE'S LIST I THOUGHT IT SCREENED THEIR PEOPLE, BUT I AM BEGINNING TO THINK DIFFERENT.

Searched roofers in my area, they were top of the list. Bought the deal. Waited 4 days (but 2 were the weekend so don't count), only to be told that they don't service my area. Thanks for wasting my time, if you don't want to work in EaDo then don't offer your services in this area.

I found Gerald LaForest with ACS under Angie's List Deals. Our experience was very positive. On Friday, the day of the appointment, our neighborhood got hit with a terrific rainstorm--so Gerald and I talked by phone and agreed that he would call me late afternoon so we could look at the weather forecast together and see about re-scheduling. He called as promised and offered to come on Saturday morning, even though it was his day off. He showed up the next morning, promptly. And promptly got to work. He did the agreed upon work, plus gave us some new information about the roof, which will come in handy when we get ready to sell this place. When I requested an invoice for tax purposes, he promised to email me one and he did so without me having to follow up. My husband and I were both very pleased and would use him again. The reason I marked him down on professionalism is because of the way he answered the phone--and that may say more about me than him. ;() I prefer businesses--even businesses conducted by cell phone--to be answered with a traditional, formal greeting, such as "ACS Services, Gerald speaking. How may I help you?"

Service went very well. He did a full roof inspection, and made several small repairs and sealed any exposed places. Also did some additional work us extending a bathroom exhaust vent from the attic through the side of the house. Good work at a fair price.

Gerald and Sam arrived promptly at the agreed time. After a quick investigation into the problem they determined the materials and labor required to complete the repair. They were in and out rather quickly. I appreciated the quality of work, their behavior and the competitive price for the services performed. I was so satisfied with them that I asked that they come back when the weather cools down to quote reroof of the house and the garage.

showed up on time and performed the work as discussed.

About 3 weeks after we had the "repairs" done, we had our home inspected by a licensed inspector. There were still exposed nails and several other issues that needed further repair. I assumed that the roof tune-up that we purchased would cover the exposed nails and if he fixed some of them, why not fix them all? Now I have to pay to repair the ones that were left exposed before we can close on our home.

HE IS PUNCTUAL AND GET THING DONE WELL

Provider?did a good job giving?recommendations on how to best repair the roof. However, the cost of repairs recommended were more than we were prepared to pay at this time.

This was a very short notice project. The weather was not cooperating due to heavy rains. We agreed to a call later in the day to see if the rain stopped or if a window opened up to make the repair. ACS called at 1:30pm as soon as the rain broke and headed immediately to the property. He arrived in 40 minutes and completed the repair quickly. He then provided a receipt for service to use at close and subsequently sent photos of the work done from the roof to my email for back up.