Superior Fence & Rail of North Texas

Our experience with Superior Fence & Rail of North Texas was nothing short of angering and disappointing. I cannot speak for their wood fence installations, but we regret selecting them for our vinyl fence project and are stuck with a poorly installed, sub-par product after spending a small fortune for our new fence. When we were in the process of collecting quotes from different companies, Superior Fence & Rail was friendly and helpful, and ultimately, we selected them based on their responsiveness, product, pricing and reviews. It went downhill from there. Here are the issues we experienced. Superior Fence was terrible at communicating and only proactively reached out when it came to the sales process and collecting payment. We signed the contract and submitted half of the payment on March 27. They never told me when the work would be scheduled so I emailed them on April 1, April 14, April 25, and May 3 for updates about installation dates. Never once did they proactively reach out to me, and they could never give me a direct answer. On May 6, they finally said materials would be coming the following week. After hearing nothing, I inquired on May 12 to confirm timing and they let me know it would be delayed. On May 16, they said installation would be delayed to May 17 due to rain. On May 17, they said it would be delayed to May 18. Finally on May 18, our installation began. That brings me to the awful installation experience. It is astounding how poorly everything was installed. Uneven fence pole heights, so many holes drilled in the gates, dings and dents all over the fence, ugly, unfinished cross bars to hold the gate posts together, huge gaps between the house and fence. I do not know what crew they used to install the fence but they obviously had no clue what they were doing and I don’t understand how a reputable business could deliver such a horrendous product. On May 20, they reached out for payment, at which point we shared all of our concerns. Over the next month, I had to continue reaching out to them to find out when the repairs would be scheduled. I wouldn’t hear from them for weeks! Finally on July 2, the owner brought out the manufacturer’s crew to assess the issues. On July 6, the new crew made some of the repairs. However, we still had issues such as sagging gates that wouldn’t close because not all of the bolts were installed, uneven fence posts, panels that would slide. After several back and forths, they came out on July 14 and replaced one of the gates with a smaller one – and now it has huge gaps and you can see straight into our backyard! We let them know there were still several things we were unhappy with, but they refused to do additional work and demanded payment. A few other comments I would add are that the material seems to be lacking – there is an extra crossbeam which was not shown to us in our quote or any images, and there are many dents and scratches. In addition, the product took a long time to arrive after submitting payment, and our grass was completely torn up after the work. I understand the last two are not necessarily the company’s fault, but it does add to the overall awful experience. In short, we would not recommend Superior Fence & Rail of North Texas to anyone, and I hope this review helps someone avoid the headaches and disappointment we experienced.

My wife and I hired Superior to repair the portion of our 12-year-old fence that faces the front of our house. The gate and posts were leaning forward to the point where the gate could not be opened or closed properly. A crew came out as scheduled and made repairs over two days. While digging new post holes, they inadvertently damaged two paving stones but they replaced the pavers after completing the job. The foreman was polite and courteous as he described the work to my wife beforehand. Superior also honored the 5% discount for Angie’s List members. We are satisfied with their service.

Superior Fence and Rail were focused on finishing the project quickly. We will use them again.

Exceeded my expectations. The timeline from initial contact to completion of project was 24 hours. Fence is sturdy and exactly what we wanted.