American Steel Carports

I paid $6000.00 in November for a loafing shed, paid extra for 7 mobile home tie downs with a 90 mile an hour warranty, instead they only installed (5) 2 ft rebar and a few months later a 30 mile an wind gust knocked it over, tore up our fence, now I have a $6000.00 dollar pile of rubble and no place to keep my horses. They never answer their phone but on miraculous occasions and won't give me any answers, don't call me back when they say they will, won't text me back from their Google line they gave me to communicate with them. They don't seem to want to take responsibility of their mistake. They just seem to avoid me hoping this mess they caused will just go away. Yall need to make this right if yall are actually wanting to call yourself a reputable company. Jamie Blankenship 580-235-9034. If I don't hear back from you today, I have more steps to take and I will do just that. Do the right thing by your customers.

Contracted price increased by 450$ when work was 75% finished and they refused to complete job until price increase was paid

I would give them less than one star if I could! Customer service is beyond terrible!! I had never heard of American Steel carports before seeing their lot and signage on #377 thus had no idea they had a website, I call the number that was posted and was told I must come into the office they would do up an order for me. The rep at"Matt Lively Cresson Lot" who rents and sells RVs also asked me questions like how long was our RV and did I want to be able to open the slides while under the carport, I said yes that was a must. Thinking he had expertise in the RV field "big mistake", he filled out all the forms I signed them and paid the deposit never being told that the trusses pricing were the same for a 12ft as all the way to 24ft! I was told construction would be a few weeks out, seven weeks later they called of course while we were away to tell us they were coming in two days, I informed them we weren't home but they didn't care they were coming with no option for a reschedule just they were coming could someone let them on the property. upon returned home we soon realizing the building was to narrow to open the slides, so I call american steel and told them of our dilemma. The customer service lady said it wouldn't be a problem to get them to widen the building and would call me back. That afternoon I was called back by a different rep "Ariel" who to be honest wasn't even slightly interested in helping us and said I should sell the structure and order a new one. That being a ridiculous idea, he said he would look into it and call me back week and half later still no call back! Finally after tracking him down they do not want to exchange the prefab trusses period, I said I was happy to accept half of the blame for the mistake even though I trusted the dealer knew what he was doing when he submitted the order. I offered to pay a restocking fee for the existing trusses and obviously pay for the crew to make the additions. His statement to me was quote "you're not going to like the price I'm going to charge you to fix this mistake", or basicly go the **** away we aren't going to make your problem right. He then informed me that their trusses from 12ft all the way to 24Ft were the same price at $175.00 per truss. He then offered, if I took down the structure myself and returned the trusses to them they would credit me $75.00 per truss and then sell me the proper material at full price. I told them that wasn't remotely a fair offer that they would charge me 900.00 to exchange out the trusses for wider ones he would call me back again. Their final offer today was they would charge $2700.00 to come fix the mistake which is the same price as I paid for the first structure and credit us $100.00 for the $1575.00 trusses we currently have thus we would have a $5700.00 carport. And yes of course Matt Lively stated that all I wanted was a standard size carport, surely you didn't think he would step up and say, yes I remember that I made a mistake and gave the wrong width! Thank you Ariel and American Steel for probable the worst customer service I have ever encountered, I personally will never deal with you again nor will I recommend you to anyone else.

Once it was realized that the wrong building was being built, a call to American steel was made to inform them. After several calls, they tried to get me to keep the current ( wrong) building and offered a discount. I informed them that if I had wanted that style of building, I would have purchased that building. Crews were instructed to take down the building (which was about 30% up) and that the proper building would arrive on Saturday. This has set back other contractors, and caused me to spend more time and money in change orders. I will never buy another building from American Steel again.