Roto-Rooter Plumbing & Water Cleanup

Plumber charged a lot to hack up my house to fix a leaking pipe behind the dishwasher. He didn't hook up the dishwasher drain line correctly and it leaked. Had to fix myself. They used a scrap pipe instead of the proper $2 part. They wanted to charge me a service fee to come out and fix their problem. I would give zero stars if I could. Over $2200 for bad work. Avoid these guys!

This company charges lot of hidden charges that they are telling upfront . They have good plumbing and leak detection people . But their billing is very bad . They charged so much for water restoration even though there was no work needed for water restoration

They did a good job. But over pricy, more than twice. Job to replace pipes under the kitchen sink is $430.00. I went with it because I had to get it done. A quote to replace kitchen faucet is $527. Lowes provides faucet replacement charge of about $225. Definitely, not the worth the money.

All three toilets in my house became backed up at 5pm on a Friday. Roto Rooter was the only plumber who could come out. The plumber who came out did clear the line through the ground level clean-out. I was charged double what I had previously paid another plumber for the same service. Then he veered into the purely creepy by texting me, while sitting on my sofa staring me in the face, that he had something to tell me about my drains but I needed to call him after my housekeeper left for him to tell me. He continued to refuse to discuss it despite my saying it didn't matter that my housekeeper was there. He then told me that he wanted to send someone out with a camera to better inspect the line. He said someone would be out at 9am Saturday morning, and that I didn't need to be home. I never heard anything more until more than a week later, when I got a call from "Roto Rooter Dispatch" wanting to schedule the inspection that was supposed to have already happened. So we scheduled it between 1 and 4 today. Since I was told that I did indeed need to be home, I canceled an appointment and stayed home all afternoon. No one ever showed up, nor did anyone call. I appreciate that someone could get my toilets functioning on a late Friday afternoon. Beyond that these people are a total disaster and should be avoided.

We called roto rooter out for a plumbing job, snaking a toilet, last Sunday. They let us know that they needed to get someone out who could scope it and would contact us the following day, and that the charge wouldn't be put through on the card until the next person finished the scope. No one called the next day and by 3pm we called to find out what was up and they scheduled an appt for the next day between 9-11. They also went ahead and just put that charge through on our card. Next day rolls around, no call/no show by the plumber. We finally called out of frustration to "cancel" this appointment nobody bothered to show for, and called another company. We also requested a supervisor get back to us and again, nothing. We paid 300 bucks for absolutely nothing.

O.K., but the cost seemed exorbitant!

They showed up on time walked through area to determine what was wrong. He discussed what he needed to do to repair the leak and gave a very fair estimate $698. After the repair was fixed he adjusted the price down to under $500 because the line was easier to access and repair than he originally thought.

Representative identified the problem and quoted us a fair amount

The service provided was excellent. Came out detected a leak and gave me quote. Found and repaired the leak and charged the proposed amount. Pretty straightforward. Great service.

The plumber arrived promptly, was friendly and worked efficiently.

Overall good service. They were first call me back in 15 min while I sent a quote on Sunday morning. The estimation was provided on the same day after 2 hours. Because of weekend extra $75.00 charge we decided to switch to the next day at 12 noon. The plumber was late for 1.30 hour, no calls or excuse were received from his side. The job completed fast and perfect. No coupon discount was accepted.

Not well. Repairman stated area had to be cleaned before he could do any thing.

They had to come back and fix a problem.

Roto Rooter sent out two different team. First team is to inspect whether there was wall damage. Dustin did thermal image and found no wall damage and told us that he did not think there was any leak at an area inspector pointed out. Then plumber, Antolin, came out and did thorough check up and found no leak. Roto Rooter don't charge for an estimate of work. So since we did not have leak to fix, we did not have to pay. They are honest company. We actually had Clockwise plumbing, sent from my home warranty (Choice) came out before Roto Rooter. Clockwise plumber said he could not see evidence of leak from the surface (did not do any testing but just looked at the area), he got permission from Choice warranty to cut the wall to see if he could identify any leak from inside. We did not like this idea even if our warranty would pay for it. So we decided to look for second opinion. Then we found Roto Rooter from Angies' list and asked them to help us. Roto Rooter was very pleasant when I called for the service, explained steps, and was courteous and fast in response. What I found out about contractors who are sent from your warranty company is that they most of the time tell you that you need this and that and charge you more. If warranty company does not cover the parts the contractor tells them, then you are to pay the contractor the price they quote. I always had to look for second opinion and found my own hire of the company charges less and tells me different diagnosis. So I know now that when my warranty contract is over, I am not going to get any more of home warranty. It is much better to find good rated specialty services from Angies' list for the work you need. Thank you Dustin and Antolin from Roto Rooter for your excellent and honest service. We will definitely call you guys if we need anything to be done for plumbing.

He found nothing stopping the toilet up.

I couldn't get the toilet cleared. Someone through a bunch of paper in it which clogged it. It was better than anticipated. They cleared the clog. They were in and out so quickly he didn't even charge me. I've used them for years now.

I use them quite often. They're very good at what they do. They can determine where leaks are. They are proficient at figuring out the best way possible to fix the issue. They've repaired slab leaks for me, and all kinds of clearing of construction debris and several other things. They're very good.

I would definitely use them again because they offer a fifteen year guarantee, offer financing and do an excellent job. I will highly recommend them.

After speaking with Joe at Roto-Rooter, he advised me how I could possibly handle my clog problem myself. I took his advice and was able to get the issue resolved on my own. Really appreciated his willingness to help, including where I could purchase the part I needed. I have worked with these folks in the past and have always experienced first rate, professional service.

First technician ran powered snake through roof vent as far as his snake went then tested line by filling washing machine and the setting it spin (drain). He determined there were still some problems so he did a video camera inspection of the house sewer line and said there was a probable break at a point about 3/4s of the way to the house clean-outs. He would have the company send out another tech to confirm and make a quote. He charged nothing because he did not clear the drain. The next day the second tech arrived and just ran his video camera through the line. His camera was smaller and was able to to pass by the "line break." When he turned the end of the video probe backwards there was no sign of a leak. After he removed his video camera he filled and drained the washer and said there was no problem and showed my wife how it drained and did NOT backup. Since he really did nothing as well, he did not charge us anything either. When my wife questioned him, he said he was a Christian and as he did not do any drain clearing work he felt he should not charge us anything.

I've used them several times. They were pretty much on target. One day they were a little later than they expected but they kept calling me. They were very professional. When you call someone and you're having a plumbing issue and you just want it taken care of they made sure they got out there on a timely manner and right to the problem and took care of it.

Kevin C. saved our house from flooding. With enormous rainfall, suddenly we learned our french drains were clogged beyond our attempts to repair them. Roots had grown inside the pipes and plugged them under our drive way. Kevin came out in the allotted time given by the scheduler on a Friday afternoon in a rain storm. Uhh...beyond impressed. He worked for hours to get the drains free of these pesky roots and with success, cleared our front yard of pooling rain. It would have flooded us out if he had not come and saved the day. I can't say enough about this young man's professionalism, skill and perseverance. Driving rain people!!! He saved our house from thousands of dollars of water damage. Roto Rooter, Hoffman Texas, Inc. has our business from now on. Thank you!!!

I called the 800 number for Roto-Rooter and am assuming that the Dallas office was assigned to handle my call. We had just moved into our home and on the second day discovered the carpet was wet in the master bedroom closet. Called Roto-Rooter early Friday evening. They said a truck would be out early Saturday morning. About 9:00 am Saturday morning they said that because I missed their call (about 30 minutes earlier) the tech was assigned to another call, but they would be out between 1:00 and 3:00 pm on Saturday. At 3:00 pm Roto-Rooter called to say they didn't have the "right equipment on their truck" and that they couldn't come out until Sunday morning. On Sunday morning I received a call at 9:30 am stating that they didn't have a tech available to respond to my call! Did they think the leak would stop until they got there? I explained that this was the third time they cancelled my call (for a leaking pipe mind you). I asked how could I be confident that they would show up on Monday? The call center asked if I would like to speak to a manager and I said yes. The manager explained that they didn't have enough technicians available on Sundays to handle all the calls for the Dallas area. OK, then why didn't they tell me that on Friday night, so I could call an emergency service? Thanks to Roto-Rooter, the leak went on for an additional 24 hours longer than it should have. I explained to the caller that we had used Roto-Rooter successfully over a period of many years and were shocked at the lack of professionalism. We called an emergency plumbing service and he was at our house within the hour and found the source of the leak. I was a big fan of Roto-Rooter until this happened.

awesome, he cleaned out all the lines, he gave me a discount he was pleasant and fast and left no mess

Very pleasant gentlemen. Had drain cleaned and camera view complete in an hour and a half. I have used them before and will use them again.