Jon Wright Industries

I have posted many pictures of this companies poor workmanship so you can objectively see the quality of the work or lack thereof yourself. The caption of the pictures are not even from me but are comments of the expert I had to hire as in addition to poor workmanship, and leaks and damage to my house , they sued me!! In the pictures you can see poor workmanship, , and the court document that they sued me, and the court document ordering them to pay me. So if you want leaks and extensive interior damages and in addition get sued and bullied by a company and needing to pay your lawyer thousands of dollars this is the right choice.

They were great. They were awesome. They did really well. I think the overall professionalism from the group and the quality stood out. I got lucky on this one. I would absolutely use them in the future.

Not well. Ken sounded very professional. The job looked unfinished when it was all said and done. There were strips of clear tape still on the roof. After about 60 day later when someone came back out to clear the tape they left the clear tape all over my back yard. Ken was unresponsive, in that he did not let me know he was in dispute with the roofer. That is why the final check took so long for the insurance company. The insurance company call me to state that Ken would not take their calls. That is how I learned of the delay. By biggest problem was when it came time to settle up the credit after the payment. Ken just wanted me to pay him the who final check without regard to the $500.00 discount offered. He stated that his math was easy and did not know why I did not get it. Well I have had over four roofs replaced and I knew the math. He finally apologized, he and Jon agreed to cut me a check the correct amount due. This review is a little late but everything was resolved in February of 2016. Also my originally submission to Angie's List was too large.

Just refer to the pictures. They are telling.

I had the estimator, Ben Black, come out but then he never sent me the estimate after two phone call reminders and two text message reminders to which he said he would be sending that day each time. Guess they don't need my business.

We met back in Sep 24th for our first meeting. I was very impressed with Ken and the history of the company. The offer was accepted October 14th, of last year and I believe the completion date was November 18th, 2015. I paid $4,600 on Nov 6th, 2015 and $4,691.52 on Nov 18th, 2015. Ken was out for vacation for a couple of weeks but once we reviewed the work, I told Ken I was waiting for the men to come back out to do the final touch up and finishes. The roof had tape on many of the shingle that was about 2 inches wide and 4 inch long. Also I could see impression under the roof where wood had sunk in or was bulging. I would have like to have had the opportunity to learn of the imperfection in the wood, so that I could have had the opportunity to fix it or replace the boards even if it came out of my pocket. I have had three other roofs replaced over the pass 25 years, this job had worst looking finished. After about a month one of the men finally came back to cut the tape off all of the shingle, leaving the shiny tape on my grass. I was informed that once the job was complete he would take care of the insurance part of it, and then once the payout was settled, I would receive or retain my reimbursement of $500 Angie's List discount. After 3 months had gone by I receive communication from my insurance company that Ken at Jon Wright would not return their call so that they could cut the final check. It appears Ken was waiting them out until they agree to pay for the extra vents that were added to bring my house up to code. No doubt, Ken should have kept me in the loop, so that I did not find myself in the middle of the battle which had little to do with me. The problem that really bothered me the most is when I wanted to finally settle up the final payments and reimbursements, I receive a condescending email from Ken. The fustrating tone starts like this...." Marvin - attached is my final invoice, again. " Then it only got worse. He states in he email "The math is pretty easy.."as if my math skill are sub pa, suggesting that just needs to pay him the full final check from the insurance company or talk to his boss. His entire email is listed: From: kendunn@jonwrightindustries.com Sent: Thursday, March 24, 2016 11:28 PM To: Marvin Robertson Subject: Re: Angie's List Discount for Roof Importance: High Marvin - attached is my final invoice, again. Our Agreement clearly states that the contract price is for the full insurance proceeds/total claim. I've told you from the first time we spoke that your only out of pocket is your deductible (plus any optional upgrades). I never said you would only pay what the insurance pays you and then subtract $500 from that amount. That would mean you don't pay any of your $3,180 deductible. The math is pretty easy. Take the RCV (Replacement Cost Value) that the insurance company determines and lists on their final scope of work (see page #5). Subtract your two payments to date. This gives the outstanding balance. Subtract your $500 Angie's List discount and that is the total due. My math comes to $6,158.76 which I have outlined/explained in my previous emails. I am happy to review whatever numbers you come up with over the weekend so we can resolve this matter on Monday, March 28th. Then you can bring check to our offices on Tuesday the 29th and even discuss with our owner, Jon Wright, if you like. Feel free to call or email me with any questions in the meantime. Thank you, Ken Dunn 214-738-9052 *********** My response: This email was sent at about 2am 3/25/16 Hi Ken, I am not able to down load your final invoice, but tomorrow I will try again from my phone and/or another PC. I believe your condescending tone is unwarranted, I only wanted more time to understand the numbers. I also believe the math is pretty straight forward. You are in the business and I am not so I believe you know what I am attempting to describe. This process has been more frustrating than I have experience in the pass. I have had three roof replaced over the pass 20 years, but believe me I am not an expert. I believe you want to do the right thing and that you are not trying to complicate the matter needlessly , so therefore I am asking for your help in bridging the gap between our understanding and my expectation. To lay the foundation I want to verify that you are not charging me for any optional upgrades. I wanted only what the insurance company would cover, nothing more and nothing less. I believe we both agree and realize that I am responsible for the deductible ($3180.00). I am also responsible paying you proceed from the insurance company, which were included in two separate checks ($6111.52 and later a second check for $300.06) for a total of $6,411.58. So the deductible and the initial two checks sum up to ($6,411.58+ $3180)= $9591.58. I have paid ($,4600+$4,691.52)= $9,291.52 So $9591.58-9291.52= $300.06 that I would still normally owe you if there was not an Angie’s List $500.00 discount. The only portion that I should still owe is 300.06 from the 2nd check from Imperial. Therefore $500.00 Angie’s List credit minus 300.06 still leaves me with $199.94 off final check from Imperial. Finally, after crunching all of the numbers it appears as if the extra $243.59 that you are charging me for, is related to the $243.59 depreciation amount that the insurance company won’t release because they have “found that the drip edge and gutters had been replaced but not painted.” If my conclusion are correct, that would not speak well toward the excellence the company you sold me on. I also would have hope and expected for you to zero in on the true discrepancy rather than tell me how easy the math was. At any rate, I still need you help and professionalism to resolve this matter. Marvin Robertson 214-316-xxxx. **** To Ken's credit he did apologize in a voice mail. Which transposed and unedited Voice Mail from Ken 3/25 at about 9 AM Good morning Marvin it's Kim Dunn. I wanted to call you and apologize for acting like a book soon and my email. Alright from your emails it sounded to me like we're going to we're planning to pay your deductible. So I again apologize I should not assume that I haven't had time to look over the numbers I am actually on the road right now but I did read your email before I left this morning so just wanted to reach out and call you and I will review the numbers that you that you put together and also on that on the drip that you're actually right we we're not supposed to charge you for anything that we don't do so.... *** Final resolution : Around noon time I received a call back and Lalo who agree to cut me a check for the correct amount. I received it Monday as agreed.

David at Jon Wright provided a written quote and when I called him to purchase it he said that he quoted me the wrong price. Then he sent another quote and told me I had to buy that day as the price went up again. I was shocked and called the manager Victoria, who was very nice and said she was going to speak to the owner about it and call me back. She never called back. I would not recommend doing business with this company. They are clearly having serious problems. I bought from another reputable roofer.

Very high quality job. Jon was very knowledgeable and highly ethical.

I thought they wanted a lot of money but the person I signed the contract with showed complete professionalism threw the whole process. Window screen where torn and class was broken but they replaced it at no additional cost. I spent over 10,000 replace fixtures in my house so they would match. They didn't break one of the outdoor fixtures. See the fixtures where discontinued by Savoy House so if they broke one it would of destroyed the whole collection. Plus I was worried about the Awning being broke and/or ripe and it wasn't. I have a heat pump and they are expensive and they didn't break that either. They where very carful with my property. They built boarders around my windows so they would look built in. The people doing the work didn't speak great English but they showed professionalism threw a very labor intensive job in extreme heat. They didn't knock on the door and tell me they ran into a problem and they needed more money. They did a fabulous job. They didn't get paint all over the place either. They again showed professionalism thru the whole process and performed a great job replacing the siding.

Edgar Vazquez was the Service Manager. The service was provided in accordance with the insurance estimate. They stripped off the old roof and felt. Inspected the wood and replaced all damaged wood. Reinstalled the felt. Installed a GAF hail resistant shingles using four nails per shingle. Used starter shingles, new metal trim, installed vent turbans, and replaced damaged vent pipes. The hail damaged the window shutters on the front of the house so they replaced them with a matching style and color. Some window screens were damaged and they were replaced. The clean up was very good. The shingle delivery vehicle (not Jon Wright's vehicle) damaged two sprinkler heads during the delivery. Jon Wright replaced both heads at his cost. I requested a specific week when I wanted the work done (almost a month out) and they scheduled the job as requested. No payment up front, they asked for 50% upon delivery of the materials (which was the day they started work), the balance was paid after the work was fully completed, clean up completed, and after they came back and fixed the sprinkler heads. Roof looks good. Liked the GAF materials. Crew presented no issues. Service Manage was on sight several times a day and followed up with me often. Overall I was very satisfied with how the job was done and the results. Would use them again.

The got me on the schedule same day, and they did a great job. The siding looks good as new.

The work crew showed up promptly on the schedule morning and totally completed the job by 5:00 p.m. that same day. They did a great job and cleaned up afterwards. The only sign they had even been there was the nice new roof they installed. The sales representative, Scott was great! No high pressure sales tactics. He gave a through presentation giving me ample time to ask questions. He was very courteous and respectful. He answered all my questions and left me with lots of materials to review at my own pace. I was also able to follow up with any additional questions or clarifications. He provided me with a quote and completed the work as scheduled. We walked the property together allowing me to ask any questions and confirm the work was done as expected and planned. They did a great job!

Excellent experience. This is the second time I used Jon Wright. Even though North Texas has had a lot of wind damage last month, they were able to send out a man to give me an estimate. We negotiated down a little and by the next week had a man out and doing the repairs (a different one from last time). He was competent, courteous, and quick. He cleaned up before leaving. They emailed me the final bill and I paid. Will use them again. I did contact a second company for another quote but they did not get back to me before I accepted Jon Wright's bid.

Ken Dunn our service advisor from JWI was fantastic; he made two trips out to cover our very leaky roof while we scheduled the insurance appraiser and the repair. The repair was done prombtly and looks great. I highly recommend Ken and Jon Wight Ind. Ken also took the time to explain how the roof would be repaired and the function of the various parts of the roof being replaced (drip edge, felt, shingles, gutters etc..)

I had a leak and they came out and fixed it. Then I had another one and they said it was within the year warranty and they came out and fixed it again.

There was no charge because it was still under warranty.

Very clean. No leftover mess. The installers were VERY good and knew what they were doing. I was only going to do the back windows but they were so good I had them come back and do the entire house.

I bought the roof replacement package at a cost of $4999.00. This would have covered 2000 square feet of decking. There would be an additional charge based on any additional square footage. After the representative examined my roof, the estimated total cost rose to $8000. There was no clear explanation on the written estimate for the additional cost. The representative informed me by phone that this for some vague additional square footage. The rep also did not seem to be familiar with the Angie's list deal. The job was started close to the agreed date and completed in two days. The crew was well supervised and did an excellent job of cleaning up the work site. So was this a deal? To tell you the truth, I don't know. Since I didn't get any competing bids before purchasing the deal, I have nothing to compare it to. The cost certainly far exceeded what I thought the job was going to cost. Once you have paid for a deal, its too late to change your mind, so be very sure before you commit. I would recommend that you get at least two or more bids before you sign up for any deal. Then there won't be any surprises.

On January 15th, I purchased the "Roof Tune-Up Plus $100 Repair Credit!" deal that they offered. I was quickly contacted about setting up an appointment for Feb. 3rd. While discussing the appointment, I detailed exactly what my problems were and what was expected from the inspection. On Feb 3rd, someone came to the house and we didn't hear anything for several days. When we did hear something (about a week later), it was a new person assigned to our home who knew nothing of the prior visit, the purchased deal, or the information that I had already provided. The new person came out to our house on Feb 12th (now a month after initial contact). He did not bring a ladder than was even long enough to get on the roof. Instead, he went into our attic and poked around for a few minutes and said he would need to come back. Today is Feb 24th and I have not heard back from Jon Wright Roofing. After 6 weeks, my roof has not been inspected and I would like to get my money back for the Roof Tune Up that I have already paid for.

The roof replacement went very smoothly. Any questions, I had prior to and after were always very promptly answered. I was very happy with the results and have had no problems since.

He did come out on two occasions to look at the issues and brought another person with him the second time. He was very friendly and seemed to want to solve the problem. He said he would get an estimate to me for repairs. After not getting the estimate and no response to my follow-up attempts to get it, I gave up on this contractor.

Great, on time an schedue. from what i can see quality of wook looks good.

Everything turned out great and I would use them again in the future.

Jon and David came out and did an outstanding on our roof. They came out gave us an estimate. Their bid was in middle which I thought was very reasonable based on with the companies experience. They started and completed as they said they would. They worked with the insurance company adjusters. There were no overages. In fact they came in a little early. The roof looks great!

I contacted Jon Wright Industries based on the great reviews here on Angie's List to inspect and repair a leak in my roof and siding. Unfortunately I did not have a good experience. When I first called Jon Wright Industries, I was told someone would call me back within 24 hours to schedule an inspection. Someone did call me back the following day and scheduled an inspection for several days later as it was their first availability. I was told they couldn't give me an exact time, but that it would be mid-morning, and that someone would call me 30 minutes before arriving. On the day of the scheduled service, mid-morning came and went with no call from anyone. At 12:30 I called the office and was told that the inspector was held up at another job but that he would be there that day. I asked if he would be there that day, for sure, and was told that yes, he would be there that day, for sure. The rest of the day went by, again with no call from anyone. At 4:45 I called the office again, and was asked if they could reschedule me for another day. I told them not to bother. I was very optimistic about using Jon Wright based on the other reviews I had read, and I am very disappointed that I couldn't offer another good review. Maybe the people who do the work are very good, but I never got the chance to find out. My biggest complaint is that I had to call the office to get any information rather than the office keeping me informed on the day of the scheduled service. The customer service I received from the office was horrible and based on that, I wouldn't recommend using Jon Wright Industries.