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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Alarms, home security, automation, health, gold standard & custom solutions.

Amenities

Free Estimates
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.07 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
14%
3
14%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.2
value
3.5
professionalism
4.0
responsiveness
4.0
punctuality
4.2
Showing 1-7 of 7 reviews

Itzel F.
12/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: date of service was 12/08/2015 monthly monitoring fee $56.05
Rating CategoryRating out of 5
Yes, I recommend this pro

Road R.
04/2015
1.0
home security systems
  + -1 more
Mike Laye was there sales rep and he misrepresented many of the items he said the security system could and would be able to do. We tentatively agreed for an installation the following Tuesday, The following day I got two voicemail calls from 800-238-2727 asking to set up an appointment for installation. On Tuesday, the installers showed up. The installers went into the house and began looking around with just an elderly woman in a bathrobe home. I asked the sales man to tell his people to leave, they left hours later. I can't tell you how angry I am that they let themselves in past this eldery woman after I asked them to leave and Mike Laye knew the situation and did not help correct the problem. I felt he just wanted that sale. The workers came back again a week later and I was there. The system was not working when they left. They left some of their trash in the bed room left over from their lunch. They pointed the cameras at the ground, and when it is night time, we have a nice view of a spot of grass. They did ask if I wanted to move the cameras before they left, and I trusted they knew what they were doing, but it's a small spot of grass on three sides of the house. It's not the at all what the salesman said it would be. SInce the installers left, ADT has called at least three times a day. It's a different person each time wanting to run the same test on the alarm and indicating its not working. I finally called to have the system removed, enough is enough, and of course it will cost a great deal to cancel the agreement, but I am tempted to do so. What is good is protecting the home with a system that doesn't work and having the security company continuously harass you with calls and never offer to fix it. It's been 10 days since the system was installed and I want all who read this to know ADT is not good or considerate of the situation they are there to help, but more interested in locking you down in a heavy handed agreement and making a big sales. They have several different operators that do not communicate with each other.
Description of Work: Installation of a security system

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$5,000

Emma T.
10/2014
5.0
home security systems
  + -1 more
There was no bad. They were extremely friendly. The monthly charge is totally reasonable. I would definitely use them in the future.
Description of Work: We used ADT Security. We had an issue with the connection to the alarm panel. They did everything, reset and reconnected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William & Suzanne W.
10/2013
3.0
home security systems
  + -1 more
The alarm has been in my mother's house for several years. The service has been satisfactory. I cancelled the service on Sept 9 because my mother had moved. The company drafted her account again on Sept 25, $32.46. I called about that charge on Sept 30. The company refunded only $18.84 on Oct 16. When I complained about not getting the full refund they said their records showed they did not get all the paperwork until Sept 30. That is not true. Sept 30 is just the day I called to complain the first time. They had all the paperwork. They refused to refund the money they drafted for Sept 9 to Sept 30.
Description of Work: The company installed a home alarm in my mother's house.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


James L B.
04/2013
5.0
home security systems
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

AZIZ A.
06/2007
5.0
home security systems
  + -1 more
ADT is just fine to us. They are not a pain. They do what they have to do. They bill us correctly. They are organized and good about sending us data and paperwork, as we need it. We are very happy with this company, I am glad to say.
Description of Work: ADT provides monthly monitoring for my 3000 square foot home's alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36

02/2004
4.0
home security systems
  + -1 more
THEY SENT OUT A GUY TO GO OVER THE CONTRACT WITH ME. HE WAS VERY PROFESSIONAL AND ON TIME. THEY LATER ACTIVATED AND ARE NOW MONITORING MY SYSTEM. THERE WAS A THREE OR FOUR DAY WAIT TO GET EVERYTHING STARTED.
Description of Work: THIS ALARM COMPANY SET UP AND BEGAN MONITORING MY ALARM SYSTEM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$24.95


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Home Healthcare - Medical Alert Systems

    FAQ

    ADT Security Services is currently rated 4 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, ADT Security Services offers free project estimates.
    No, ADT Security Services does not offer eco-friendly accreditations.
    No, ADT Security Services does not offer a senior discount.
    No, ADT Security Services does not offer emergency services.
    No, ADT Security Services does not offer warranties.
    ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard & custom solutions.

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM