Whether it is custom swimming pools, spas, or outdoor living spaces, Mid City Custom Pools will be there to assist you. From planning/design to permits and construction, our attention to detail and passion for customer service will make building your custom backyard oasis a fun and worry free experience. Give us a call at 817-605-7665 and let's get started!
Business highlights
46 years of trusted experience
Emergency Services Offered
Services we offer
Swimming Pool Construction & Remodeling. Spa Construction. Outdoor Kitchens. Pergolas. Swimming Pool Interior Refinishing. Salt System Conversion. Pool Deck Expansion. Gas Heater, Electric Heat Pump, & Solar Heating Installation.
Services we don't offer
Home Appliance Automation. Home Heating & Air Conditioning.
Josh Lee came home to do a design and quote. After 2 months I got a rough design but no quote. I asked him many times for a simple quote but he always refused to provide one detailed quote for that design, making me go to the office to get one done. I asked him for a quote from the very beginning. He just didn't want to provide one upfront as other companies did. Nevertheless we had an appointment set up to go over materials and then get a quote. The night before the appointment I sent him an email asking again for a quote with standard materials (nothing impossible). He replied back stating I was playing games with him and I didn't believe him or could not comprehend what he was telling me. Along with his response, this guy cancelled our appointment with them, after waiting 2 months to get the design and some more time to get the appointment. Totally unprofessional. We've been counting on this company to build our pool but this guy just made us waste time with them. If he is not comfortable, he should have directed us to his manager or some other designer within the company instead of just cancelling our appointment and leaving us with no option to work with them. I'd definitely NOT recommend this guy or the company. Not a serious business/experience.
Description of Work: Building a new pool
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
4.0
Cristen C.
07/2020
2.0
concrete repair, pool cleaners, swimming pools, outdoor kitchens
+ 2 more
We are 8 months into a project that is still incomplete. We signed our contract months before COVID hit hard & we should have been swimming months ago. We were told the company is overwhelmed by new business & basically we aren’t priority. So pools purchased in March are being finished before ours. Half way though our construction our job’s Superintendent left & we were never told anything. Work just stopped & no one ever came out to our house. Then 1 day we had a meeting with what we thought was the decking guy, only to find out it was our new Superintendent (15minutes into their mtg) No communication, no urgency, no concern that our job was on the books months before these other builds. We had to pay them the rest of the money before they would prep for our plaster & took a quick vacation to get home in time for it. Guess what we are now home & being told it will still possibly be another week or so- which is code for another month. Don’t trust this company, go with someone else. I haven’t even gone into detail about all the different issues with construction we have had. We went with this company because they have been around a long time. But clearly it’s not because of their product or professionalism. We wanted someone we could trust to lead this job & we have had to pay close attention to everything to make sure they correct all their mistakes.
Description of Work: Pool & outdoor living area
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Steve K.
08/2017
5.0
pool cleaners, swimming pools, outdoor kitchens
+ 1 more
Outstanding project, highly recommend.
Description of Work: Built pool, outdoor kitchen and arbor
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90,000
Response from Mid-City Custom Pools Inc & Outdoor Living
Thank you for choosing Mid-City Custom Pools & Outdoor Living.
Amber W.
07/2016
5.0
pool cleaners
+ -1 more
Excellent. Originally, our priority was to move the equipment and install the drain system. After talking with Don, we decided this was the perfect time to add the salt system. The crews completed all of this in a day and did a fantastic job. Our intention was to replace all of the equipment, during the full up pool remodel we our planning for the fall/winter. Unfortunately, after the work was completed, the filter developed a leak, which the homeowner made worse when the band clamp on the aging DE filter failed. I was in a tough spot as I was to be out of town and I wasn't sure if the filter would make it through the weekend. This is where Mid-City Pools was spectacular. In less then a days notice, during their busiest time of the year, they made the time to come out and replace the filter so that I wouldn't have to worry about catastrophic leaks over the weekend. Rockstar Team at Mid-City Pools!
Description of Work: Move pool equipment to new location, replace equipment and add salt system. Add drain system to solve drainage problem associated with downspouts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tammy R.
10/2015
5.0
pool cleaners
+ -1 more
.
Description of Work: We chose them and are at the point of excavating meeting. I will post more once we finish the project. The sales person Josh Lee is amazing, he is taking very good care of us. Highly recommend him.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
$42,000
Darrell B.
09/2015
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70,000
Crystal T.
06/2014
5.0
pool cleaners, swimming pools
+ 0 more
.
Description of Work: We are in the market for a pool. With the price of a new home we made the decision to wait until this winter to take on this particular project. Our meeting with Mid-Cities Customer Pool was very professional. They provided a 3D view of what our current purchase would look like in our yard which really made postponing the project difficult. We do look forward to using them later this year.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
Douglas O.
03/2014
5.0
pool cleaners, hardscaping, swimming pools, outdoor kitchens
+ 2 more
Our experience with Midcity has been wonderful. From the beginning with the pool design with Sue she has been with us throughout the process. She was able to take our ideas and improve them beyond our wildest dreams. The installation of the pool went well for the most part. Throughout the process there were several issues during the process - each one was quickly addressed by Midcity. Even a year later, and after all of our checks have been cashed, Midcity continues to be helpful and attentive. We have recommended Midcity to several friends looking at putting in a pool, and have no reservations in doing such.
Description of Work: Design and install a beautiful outdoor oasis. This included both an outdoor kitchen (grill, fridge, primo) covered with a nice pergola as well as a large diving pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70,000
Julane S.
02/2014
5.0
pool cleaners, swimming pools
+ 0 more
Thanks to Mid Cities Pools, we have a beautiful pool. The whole process went smoothly. Gene explained everything step by step and was happy to answer any questions we had about the process. We couldn't be happier with our choice of pool builders. We receive so many compliments on our pool. I explained the deign I had in mind, and our sales guy got it right on. It truly is a custom pool. It is stunning! We enjoy the hot tub year around and the summers are going to be spent outdoors by the pool. Thanks to Mid Cities Custom Pools.
Description of Work: Mid Cities Custom Pools built a custom pool to perfection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60,000
mary I.
08/2012
4.0
pool cleaners
+ -1 more
There was some delay in starting our pool, but once they started it was finished in 1 month. That was really good. We were given what is called "POOL SCHOOL" which helps in learning the ins and outs of pool maintenance.
Description of Work: First I would like to say that the Mid Cities Custom Pools that we used was on Precinct Line Rd., not the one listed above which is in Grapevine.v Don't know if they are the same company or not, so I want to clarify that.We contracted with them to install an inground Salt water pool in our yard. Took a little while for permits from the beginning, but in the end we were very happy with our product. Once the project was started, someone was in contact almost every day to let us know when and what the next step would be. They were prompt and efficient.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Outdoor Kitchens,
Pavers and Hardscaping,
Concrete Pouring and Repair,
Home Automation,
Heating and Air Conditioning,
Decks and Porches
FAQ
Mid-City Custom Pools Inc & Outdoor Living is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Mid-City Custom Pools Inc & Outdoor Living accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Mid-City Custom Pools Inc & Outdoor Living does not offer free project estimates.
Yes, Mid-City Custom Pools Inc & Outdoor Living offers warranties.
Mid-City Custom Pools Inc & Outdoor Living offers the following services: Swimming Pool Construction & Remodeling. Spa Construction. Outdoor Kitchens. Pergolas. Swimming Pool Interior Refinishing. Salt System Conversion. Pool Deck Expansion. Gas Heater, Electric Heat Pump, & Solar Heating Installation.
Home Appliance Automation. Home Heating & Air Conditioning.