About us
Business highlights
43 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Reviews
4.648 Reviews
Showing 1-25 of 48 reviews
Michael M.
05/2023
heating & air conditioning/hvac
+ -1 moreMy recent encounters with Cruzs Heating and Cooling have left me incredibly dissatisfied and frustrated as a customer. The recurring issues of unreliable pricing and lack of transparency have led me to conclude that I can no longer support or recommend this company. Allow me to outline the specific concerns that have fueled my disappointment. Initially, Cruzs Heating and Cooling quoted me a reasonable price of $85.00 for the required work. However, upon completion of the job, I was shocked to find that they charged me a staggering $263.00 without any prior explanation or justification. This sudden and significant increase in price is highly unprofessional and reflects a lack of transparency in their business practices. As a customer, I expect clear communication and honesty when it comes to pricing changes. What further compounds my disappointment is that this is not an isolated incident. It is the second time that Cruzs Heating and Cooling has blindsided me with unexpected charges and failed to provide crucial information about the work being done. This lack of transparency undermines trust and reflects a disregard for customer satisfaction. It is disheartening to encounter a recurring pattern of unexplained price hikes and a lack of communication. Based on these repeated instances of poor service, unreliable pricing, and lack of transparency, I cannot recommend Cruzs Heating and Cooling to others seeking reliable HVAC services. As customers, we deserve a company that values honesty, professionalism, and clear communication. I strongly advise prospective customers to explore alternative options that prioritize these essential qualities to avoid similar frustrations and disappointments.
Description of Work: Diagnosis of the unit.
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$260
Jack S.
08/2017
heating & air conditioning/hvac
+ -1 moreIt was fine. It was a little high, I think.
Description of Work: Put in a new AC unit.
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Yes, I recommend this pro
$9,000
Ernest R.
08/2017
heating & air conditioning/hvac
+ -1 moreCame very late. Said the office would reschedule tomorrow. Next day nothing happened. Called them, they say serviceman returned in the morning, no one answered. I was home waiting all day.
Description of Work: AC check for non cooling
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Marie S.
08/2017
heating & air conditioning/hvac
+ -1 moreThey are definitely an A. We didn't shop around, we've used them for a bunch of stuff and they have always been wonderful. They were here when we had a problem at 9:30 at night to check things out. They are excellent. Definitely an A for professionalism. Absolutely would use in the future.
Description of Work: They installed an air conditioner for us about 3 months ago. It cost about $4000 for the air conditioner and installation.
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Yes, I recommend this pro
$4,000
Frederick P.
03/2017
heating & air conditioning/hvac
+ -1 moreI give them A's across the board. We have been using them for years and they are pretty good.
Description of Work: They came out for a preventive check on the air conditioning unit.
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Yes, I recommend this pro
$80
Jason F.
01/2017
home remodeling
+ -1 moreThey needed some help locating the gas line but once they found one to tap into, it was rather quick. A few weeks later I noticed a small leak; they came out and replaced a valve at no charge.
Description of Work: Added a new gas line.
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Yes, I recommend this pro
$700
Kandice O.
10/2016
electrician
+ -1 moreTechnician was courteous and knowledgeable. Some of the connections were in a very awkward workspace in the attic. The technician figured it out and performed the work to give us the new outlets exactly where we needed. We appreciated his persistence and creativity.
Description of Work: Installed a surge protector and updated some wiring on a home we purchased
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Yes, I recommend this pro
$1,500
Shirley P.
05/2016
plumbing
+ -1 moreThey are fine. I am going to hire them to do the work I just haven't done it yet. They also gave me a bill for installing two central unit A/C unit but they were like two thousand dollars higher than the last three that I had out here. The gentleman that came out was very knowledgeable, polite and very thorough.
Description of Work: I used Cruz Air & Electric for plumbing estimate.
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Yes, I recommend this pro
$550
P J.
11/2015
electrician
+ -1 moreBill said that a replacement part was necessary...how could he tune the generator if he could not start it? Done
Description of Work: Supposedly did a tuneup on a generator. Never came in the home or announced himself. Just left bill posted to front door. An adult was present in home entire time unaware he was there
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$325
JS D.
08/2015
electrician
+ -1 moreThis is the second time I've used this company, and they were as excellent this time as the last. A friend recommended them after I had been charged for unnecessary repairs by another company. Roy was the technician who provided this service call; and he was professional, thorough, and especially patient in answering my gazillion questions. He checked the unit outdoors, the main component in the attic, and each rooms' actual air temperature output. I really appreciated also that he educated me about several things which will ensure my unit's longevity as well as reduce my energy bills. The receptionist who took my call found my record right away, seemed genuinely pleased I was returning for business, and set up my appointment courteously and without delay. It is a pleasure to do business with companies like Cruz, where one can have confidence in the honesty of its staff. Their prices are very reasonable also. I actually didn't have anything wrong with my unit except "operator error"...........I had accidentally put the fan in "continuous" mode instead of "auto". Since I hadn't had my unit checked for a while, it certainly would have been easy enough to tell me I needed Freon (given Houston's weather) and charged me a higher fee; but Roy's integrity is just one more example why I'll ONLY use and recommend this company for any of my AC and heating needs. A+++
Description of Work: Checked my air conditioner when the unit seemed to be running too long.
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Yes, I recommend this pro
$78
Response from Cruz Air & Electric
David N.
06/2015
electrician
+ -1 moreAfter scheduling an estimate visit for Thursday 6/4/15, decided to just do the work and pay their $95/hr to get misc lighting work scheduled for the next day. Internal miscommunication resulted in only an estimate done on Friday so had to back off all other contractors. 4 days later and 5 phone calls, we still have no estimate and no work started...but do have a bill for $180 for the estimate visit. We moved down the Angie's list for other recommended area contractors.
Description of Work: Billed for estimate which we did not receive.
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$1,500
Response from Cruz Air & Electric
Deborah W.
12/2014
electrician
+ -1 moreUpdate 12/2014: I did get a free service call to check my generator finally when Mr. Cruz found out what had been going on with the phone girls who run his office... Update 6/2015: The girls who answer the phones for Cruz electric, including someone named Phoebe are (still) being very rude and won't return my calls or pass on my issues or requests to the owner, Mr. Cruz, who seems very nice. (I wonder if you know how bad these girls are for your business Mr. Cruz)? I had to call a new generator company and pay them for service. I don't think I'll use Cruz anymore sadly. 10/2014: I am very disappointed with their level of customer service, and feel that whoever answers the phones needs to communicate with management better. They appear to be keeping the owners and managers from hearing any complaints about them by either not calling people back, and/or not informing the management of any issues or complaints when customers call. If the management would like a better review, perhaps they should give me a call and talk this out. At this point, I feel that they should offer me some sort of discount on a contract for the issues I had in reaching them and dropping my contract without any notice.
Description of Work: Update Dec 2014: Since this review was written, the company management/ownership called me directly and apologized within the same day this review was posted, so I guess these reviews work! They came out and serviced my generator the same day and didn't bill me, and said they were putting me on a generator contract. Thank you! However... Update in June 2015: I called them again to do an annual generator maintenance (I was willing to pay and thought I still had a contract with them- again no notice they cancelled it!) and apparently the girl who answers the phone doesn't want to deal with me since I complained to the management about her last year. So ONCE AGAIN they are not passing my messages along any longer to the owner and the management. I can get no one to service my generator. Although I appreciate their past help and responsiveness and service, they just undid all the good that they did in Dec. 2014! By getting rid of their great employee Chris,( the owners son), and keeping/hiring the arrogant girls to answer the phones and run the office who don't care about Customer Service at all (phoebe and Elizabeth?), this company which has had a great reputation in the Humble Kingwood area- is probably going under based on my 2 most recent experiences. 5/2013: They repaired/replaced an electric panel and surge protector that another installer, Generators and More, and their partner Gregory Electric (see reviews!), had installed completely incorrectly, and the panel had melted down/started a fire on several of the switches. Cruz Electric (Chris Cruz, the owner's son) did a good job, and I asked them to put me on a generator contract. They did so at a fairly high price, but I was okay with that since they seemed to know what they were doing. However, they never called me to schedule service or a checkup on my generator, I had to contact them every time to come service and/or check my generator. Update 6/2014: But when the contract expired in May, they didn't inform me at all or contact me to renew it, which is very strange from other experiences I've had with similar contracts of this type. I find this disturbing since I had paid so much for a new panel & surge protector (almost $3000), and had a generator contract with them for over a year, and had been a very good customer. When I called them to inform them of my disappointment and surprise that they had let my contract lapse without discussing it with me or notifying me of this, the girl who answers the phones made it seem like it was all my fault. I have requested 3 or 4 times in the past month and a half since before Thanksgiving 2014 that the owner, Mr. Cruz, who has personally worked on my generator, give me a call. They are not passing these messages on to him, and no one has bothered to even call me back. This is terrible customer service, especially since I have now spent over $3000 with their company and still have had no one check my generator or bother to even care enough to call me back since May of 2014 and it's now almost January 2015. There really is just no excuse to treat your good customers like this unless you are disorganized, and/or you have poor staff working your phones who are not relaying messages/complaints or information to the management.
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Yes, I recommend this pro
$3,000
Stephanie C.
12/2014
heating & air conditioning/hvac, woodworking
+ 0 moreCalled for appointment 3 weeks prior, set up for 11am- 1pm arrival - took off work, called to confirm time and was told 5pm arrival - the girl that I spoke seemed very incompetent, didn't know what my appointment was for and didn't see notes of official reschedule - at 330pm, received call from owner stating that crew would be 2 hours late, asking if the date could be moved altogether - we told him "No" due to waiting all day and he basically didn't argue or attempt to keep our business - hung up on! Very weird experience and wasted time/effort. Don't even bother trying to set an appointment with these guys!!!
Description of Work: Scheduled appointment for bathroom fan/vent install
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S K.
06/2014
heating & air conditioning/hvac
+ -1 moreCalled them for an emergency service on our residential 5 ton unit. They advised us that a service technician will call us back and we never received a call.
Description of Work: N/A
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Larry M.
04/2014
electrician, heating & air conditioning/hvac
+ 0 moreI've used them many times. They are very good, professional and have knowledgeable technicians. I highly recommend them.
Description of Work: They repaired my air conditioner and heater. They put in a ceiling fan. They replaced bad sockets.
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Yes, I recommend this pro
Ken H.
03/2014
heating & air conditioning/hvac
+ -1 moreThey confirmed my suspicions about a bid from another company. I am grateful for that.
Description of Work: I became suspicious when another company recommended a lot of work on my relatively new air conditioner. I called Cruz for a second opinion and they convinced and showed me that the work did not need to be done.
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Yes, I recommend this pro
$64
Laura L.
03/2014
heating & air conditioning/hvac
+ -1 moreThey are very responsive, very professional, and very honest. I have used them for more than 10 years.
Description of Work: I use Cruz Air & Electric General Contracting. They take care of my air conditioning. I have a whole house generator, and they also take care of that. They came in December to do a preventative service on my whole house generator.
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Yes, I recommend this pro
$400
Evelyn R.
03/2014
electrician
+ -1 moreI have no obligation to provide this information. These services were performed three years before I joined Angies List and I am no longer a member of Angies List. I am providing this information so that I will no longer receive your e-mails which are very intrusive and annoying.
Description of Work: Replaced elec. panel and redid wiring so I could install an electric water heater.
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Yes, I recommend this pro
$2,974
Barbara L.
11/2013
electrician, heating & air conditioning/hvac
+ 0 moreThe tech Jessie went out of his way to repair my extra filtration system that Church Services had just put an ill fitting filter in. Jessie repaired my Trane a/c that was leaking freon. Jessie also performed my annual maintenance on the system. I had a new Trane put in by Church Services (I have 2 units) when it was installed I asked for a filter replacement and they put in one that left a 6and quot; gap. It was good that Jessie caught that because I had no idea. I was having tile installed when Jessie came out. It is a good thing he caught that BIG mistake because my coil was completely exposed. If anyone has had tile removed, there is A LOT of dust and could have cost me a lot of money! I will use Cruz A/C and electric again. I was so impressed w/Cruz A/C that I asked about a maintenance agreement. I will never use Church Services again. They were a problem from beginning to end!
Description of Work: Cruz Air fixed my Trane a/c that was under warranty & my extra filtration system that Church a/c had just put a ill fitting filter in.
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Yes, I recommend this pro
$1,000
Cathy M.
10/2013
electrician
+ -1 moreI called midday on a Friday and the operator was very knowledgeable and helpful re: Generac home generators. An on-call technician (all their techs are Generac-certified and registered electricians) was available late in the day, so I set my appointment for 4:30 p.m. While there was a misunderstanding in the appointment time (verified at 4:30 p.m., maintenance supervisor thought it was a two-hour window from 4:30 to 6:30; a phone call and very professional and courteous exchange rectified the situation and the company more than made up for any inconvenience). Chris M. was the tech who arrived for the appointment -- professionally dressed, clean commercial vehicle. FYI - CGC Generators is the company which provides these services as a division of Cruz Electric. Chris spent all the time necessary walking me through the operation of the generator, identifying what is connected to it, oil/battery checks, recommended maintenance, warning signs, etc., etc., etc. The generator was installed in 2009 and we purchased the home in 2012. After substantial renovations and additions, we're in the house, but needed to know how to work an automatic transfer generator. After Chris' visit, I feel completely comfortable with the generator and know what we need to do/look for on the unit. This was an excellent experience and I signed up for a two-year maintenance contract (discounts offered for more than one year). Additionally, Chris is a veteran and we support any company/organization who hires our nations' heroes. Thank you!!!
Description of Work: Inspected and tested 20kw home generator; signed up for 2-year maintenance program.
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Yes, I recommend this pro
$220
kenneth R.
07/2013
electrician
+ -1 moreI asked him how long it would take and he said about three hours. I then asked what his hourly rate was and he said they did not have an hourly rate. I am a retired contractor and was a licensed plumbing contractor in California and as such was licensed to do electrical wiring for pumps and hot water heaters. I paid the service call fee and told him I was getting a second opinion. He then told me that if they did the work he would deduct the service call fee from the final bill. I had to go out of town for a couple of weeks and when I returned I called another company my son recommended. They came out made that repair and also repaired a recessed light fixture in the house in approximately forty five minutes for a total price of $100.00
Description of Work: I asked the technician to give me a price for replacing a burned wall plug in my garage. There is a sub panel in the garage that controlled that outlet but the tech insisted he needed to inspect the main panel in the house. He then went in the attic of the garage and after coming down he went to his truck and prepared a bid which stated there were a ton of problems and told me they needed to fix them all to restore the power to the outlet in question. His bid price was $750.00.
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$85
Greg M.
07/2013
heating & air conditioning/hvac
+ -1 moreWas puntuctual and prompt with service. Old A/C unit failed on Thursday. Provider was ready to replaced on Saturday, however I was not as would be out of town. Replaced on Monday. Prompt, efficient and neat.
Description of Work: Replaced 3 ton upstairs zoned A/C unit.
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Yes, I recommend this pro
$4,800
FRANK M.
03/2013
heating & air conditioning/hvac
+ -1 moreTalked to the people in the office and they sat up an appointment and the man came out on time and checked the breaker box and surveyed the kitchen area and advised everything was doing what it was suppose to be doing.
Description of Work: service call to see if the breaker was working the way it was suppose to and of course it was but the reaffirmation was worth the call.
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Yes, I recommend this pro
$65
Virginia E.
03/2013
heating & air conditioning/hvac
+ -1 moreHe's really nice. We use them regularly when we have a need because of their great customer service. They came out in the middle of the awful drought we had and did great work as usual.
Description of Work: The most recent time they came out was during the awful heat and drought we had last summer when our air conditioning went out.
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Yes, I recommend this pro
Mary B S.
09/2012
electrician, heating & air conditioning/hvac
+ 0 moreHad an overflow of water in the drain pan. I called Cruz Air and Electric on 9/4/12 at 7:30 a.m. and they had their a/c tech there by 8:20 a.m., He was scheduled to be there before 10.a.m. It took appox. 30 min. or less to fix my problem. I was charged 1/2 hour labor $42.50, and the $65.00 service fee . He also gave a quote to replace the drain line for the emergency pan.
Description of Work: Cleared the primary and secondary drain lines.
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Yes, I recommend this pro
$107.5
- 1(current)
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Contact information
2005 FM Bypass E, Humble, TX 77338
www.cruzae.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Electrical,
Heating and Air Conditioning,
Kitchen and Bath Remodeling,
Generator,
Finished Carpentry and Woodworking,
Plumbing,
Concrete Pouring and Repair,
Interior Painting,
Exterior Painting,
General Remodeling,
Landscaping,
Flooring Sales and Installation
FAQ
Cruz Air & Electric is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Cruz Air & Electric accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Cruz Air & Electric offers free project estimates.
Yes, Cruz Air & Electric offers eco-friendly accreditations.
No, Cruz Air & Electric does not offer a senior discount.
Yes, Cruz Air & Electric offers emergency services.
No, Cruz Air & Electric does not offer warranties.
Cruz Air & Electric offers the following services: Air & Heat, Electrical, and Generators
Contact information
2005 FM Bypass E, Humble, TX 77338
www.cruzae.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM