I will not to take my laptop to a place where I do not know who is working on it, like the major chain computer repair stores. All of my personnel info is on it. Computer Avenue is a husband & wife team and they do the repairs. They are awesome! I cannot say enough positive things about them. Debra is helpful and kind. 5 Stars!!
Description of Work: Laptop virus scan and clean up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Charles V.
01/2017
5.0
computer repair
+ -1 more
I called Computer Avenue and they said they would take a look at the laptop. I was amazed and relieved when they called me the very next day to say my computer was fixed! The repair was less than a hundred dollars!
Description of Work: My wife spilled coffee on my 4,000 dollar laptop! I thought it was ruined or at the very least would be an expensive repair. My laptop is a custom computer and the manufacturer was going to wipe the hard drive as part of the standard repair job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Emily O.
03/2016
5.0
computer repair
+ -1 more
Went great! I dropped my laptop off around 3 pm, and they had my affidavit and estimate ready to go by 4:30 pm that day! They said the hard drive was fried and recommended replacing the whole thing as once the hard drive was replaced (quoted for $250) they could find out other components were also not working. Appreciated their honesty and timeliness!
Description of Work: Diagnostics on a laptop plugged in during a lightning strike
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Teresa B.
11/2011
3.0
computer repair, computer sales
+ 0 more
I don't know what the answer is in the computer repair department. $60.00 to diagnose a computer over and over and over again, shoot, you could have bought a new one. And probably should have, really.
Description of Work: Somehow it seems that computer repair is rarely worth it, ever, unless you just need a quick fix to patch you through. But it is never quick, and rarely worth it. Taking it up there, waiting for an estimate for days, waiting for the repair sometimes for a couple of weeks, picking it back up and taking it home, only to have the exact same issue or a different, equally problematic issue within a very short period of time. Repeat. And repeat. And repeat. And then buy another computer in the end anyway? Maybe these people are overwhelmed with work and their attitude is suffering from it all, I don't know. I just got sick of going up there over and over again and spending that much money over the years, only to have the exact same outcome of having to buy another computer anyway and the repairs that I paid for didn't last. The wife is a nice person. The husband, ehhhhh?. Overall, I would say that I don't hate them, but dealing with them was frustrating, as is dealing with all computer repair people, it seems. Haven't found one that I was really thrilled with, ever.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$600
Response from COMPUTER AVENUE, LLC
Our diagnostic is 1/2 hour labor which is $24.50 not $60. We only do work that a customer approves. We feel sorry for customers that have computers with multiple issues. Again we are sympathetic to any customer that has had multiple issues with their computer and we wish them well, but unfortunately computers break (hardware) and people get viruses all the time(software). We have never taken two weeks to diagnose and fix a problem. Sometimes we have customers that don't pick their computers up for two weeks or they take a bit to approve a job after the diagnosis. I have customers that leave their machines for months even after being called multiple times. We are locally owned and operated, we have been here since 1997, we are always fair too everybody that comes in our doors the people in these local neighborhoods are our neighbors and friends, we live in this community, our kids go to local public schools here. Most semi-negative reports such as this are filled with half truths and of course never reflect the full truth. I think there needs to be a fair system for consumers and business owners This customer's last reported work order was in 2008! (???) She filed this report in November 2011.
TERRY M.
06/2010
5.0
computer repair, computer sales
+ 0 more
After calling four different computer companies to fix his computer this company was the only one who would take care of the problem the same day, due to the fact my husband was going offshore for one month and needed to have his computer with him. They were very professional and fixed his problem. As he had purchased a Panda anti-virus software which took care of three computers I left my laptop with them next day. They serviced my laptop, put on the Panda software and took off unwanted programs. I found them to be very courteous. The only thing I didn't like was the price. I thought it was quite expensive, but then I have no idea how much this sort of thing is supposed to cost?
Description of Work: They were able to open my husbands computer which had frozen, due to our son putting an application on it that did not work with Vista. They also sold him a Panda anti-virus software which works for three computers in total. They managed to open his computer in less than five minutes, and did a service on it for him. It cost: $144.46. Then I brought my laptop to them the next day and they installed the Panda anti-virus software, and serviced my laptop taking off stuff I didn't need on it. That cost me $79.56. Total cost: $224.02
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$224.02
GLORIA L.
02/2006
5.0
computer sales
+ -1 more
unknown
Description of Work: I bought a new lap top from them and have been using their services for several years.
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Service Categories
Computer Repair,
Computer Sales
FAQ
COMPUTER AVENUE, LLC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
COMPUTER AVENUE, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, COMPUTER AVENUE, LLC does not offer free project estimates.