BEST INVESTMENTS

Contract to do the work was signed on February 18, 2014. I felt that the price was fair, and the job was estimated to be completed in 2-3 weeks. I did like the fact that they did not require any deposit/payment upfront. Four weeks later, I have not heard anything from the company, so I call them. They say that the windows came in but some of them were wrong/damaged. I asked them to come install the good ones first. They came out and only installed two windows. At this time the installers noticed that more of the windows were ordered wrong so they will have to again reorder more windows. If I hadn't have asked them to come out then this would have pushed the job out further. The two windows installed were not even finished. They left large gaps on the sides wide open to the elements and critters. Come to find out later that one of the two windows installed was too small, so they really never even finished one window. I call back two weeks later and they again tell me the new windows were not right. I keep calling back periodically to get updates but its always the same excuse. They keep blaming all the issues on their supplier. They offer me $500 discount for my troubles, so I keep waiting. More time goes buy and the company goes as far as having their supplier (ABC supply) call me to personally apologize. The supplier tells me shipping dates two times, but both times the shipment does not arrive, therefore the windows are never installed. I am finally fed up, so I call the window company one last time on April 26, 2014 to find out why the windows have not been installed liked promised the day before, and I am given the same excuse. I cancel the order at this point. They say that they did not charge me for the two windows they installed (which were not finished, left my house open to the elements for over two months, and did not include screens) and would not charge me. I express my unhappiness and say that I will be writing a review. Then the company says that since I will be writing a review then they will have to come finish the two windows and charge me for them. I agree to this, especially since it left my house open, but AGAIN nobody shows up to finish the work. This has been a complete waste of time for me. The company rarely calls to update; I'm mostly doing all the calling. The work shows inexperience.

Unfortunately this effort by Best Investments turned out to be a significant waste of their time and some of mine.

The did an excellent job. (They had to reschedule once due to heavy rains, but that is to be expected).

It started out great with our sales lady Patty she was nice and attentive but after we sinced the contract it quickly went down hill. Someone came out and measured our windows and that was the last we heard from them. I called Patty and the office before I got a return phone call. I got an apoligy and an excuses that the contractor in charge of the work was suppose to call. He finally calls me 4 days later with the excuse that he was waiting on the windows to come in. Ok could have called and said that. So we set up the start date for windows and siding. They show up on scheduled day and tell me they need someone to be inside during the window installtion. They would move anything they needed to with the assurance it would be cleaned up and put back. Also they would go ahead and start the siding. When I return home I find that the windows have been done and they have even managed to do 1 whole side of siding. But we have not cleaned up after ourselves and even hung my curtins back backwards. The whole sise of siding is not done correctly. In our contract they are suppose to remove all of the old moisture barrier inspect the studs, replace any rotten ones, apply a tyvec moisture barrier, put up the insulated barrier then the siding. Well 3 of those steps did not get done. When we talked to the contractor Jay he claimed they did not need to remove the old barrier and that they spot checked the studs and that the insulated barrier was our moisture barrier if taped correctly. We had them remove that whole side and redo it. They offered to come back and clean up but I had already done that. Jay forgot to order our side door so we had to wait on that. They destoyed one of our bushes and messed up another. When asked they said it happens when plants are in the way. No we will replace it or anything. They did not caulk the trim around the windows and at the corners to the siding stating it is not nessary even though we requested they do so. We would have choosen to have the trim butt uo to the siding instead of overlapped but that was never addressed to us as an option till after they had installed the siding. They showed up the day to paint with never giving us color swatches to choose a color. So I about 10 minutes to make a decision. Jay was nice enough to go up to myhusbands work and see what color he wanted. Regardless to say the color turned out less then desirable.The painters spilled a big puddle of paint in the backyard and did not tell us. We have a dog and a dog door that they could clearly see and had already gotten on to Jay about the crews leaving dangerous things like nails and razor blades discarded in the yard every evening.They did not tell us and when I finally let the dog out he tracked paint across my wood floor and all over my couches. By now I have had enough and write an email with all my complaints and what I want fixed and recieved no reply.They finally called when the side door that Jay forgot to order comes in with the wrong size dog door to see about coming out to finish so they can get paid. When I asked what thay were going to do about my couches I was informed that they did not spill any paint. Good thing I took time stamped pictures. They wrote on the siding to mark were lines where but they did not prime over them before painting so it shows up thru the paint. We asked to have our whole front door frame replaced because it is rotten and they patched the wrong spots which is not even what we asked for. My husband said not to paint the garage door but guess what they did. Jay and Patty just don't communicate well and every time we comfront them about a problem or concern we just get some excuses and I feel ignored. They are due to come and install the side door and I hope they take that oppurtunity to fix ALL their mistakes.