Window World of Houston

Great Customer Service. Decent price? Good Warranty. I did have an issue with a window that was cracked in 2 places on the inside frame during installation that I did not notice, till later that day. Called to have it replaced today, and they will replace in 3 weeks.

Install was quick and windows look great. Guys were very friendly and courteous. I would highly recommend them and would definitely use them if I had the need for their services. I’ve already had three people ask me who installed them as they liked them and have referred them to Travis Turner with Window World. One Satisfied Customer Andrew Gutierrez

I have two sliding doors and 3 big windows needed to be replaced. One of my friends recommended windowworld. They really did a great job with few hours total replaced all. All vinyl double panels, love it. The sales person Joe Marshall and installation team are very nicer and professional. Really appreciate 🙏 did a good job during this tough year.

Absolutely love my new windows. Service was great.

Great! Larry was informative, helpful and professional! He educated me and explained how my choice would benefit me and value of my property.

Great! An excellent job by Jose and his crew. Very well organized allowed them to finish in one day. On top of an excellent job also an excellent job on clean up. No short cuts were taken which was surprising as this was their second job.

From day one, my sales guy, Dan Trader of Window World displayed professionalism, expertise, excellent customer service and great follow up skills. Truth be told, he is the reason I purchased my windows through Window World.

Two years ago I paid thousands of dollars to have several windows in my home replaced by Window World. Two of these windows would not close and lock. They sent countless repairmen but no one could fix them. Each repairman told me that the windows were faulty. After contacting the corporate office I received a partial refund of $500 and a promise that they would install new windows. I am still waiting and our home still has windows that do not lock. I went with Window World because they were cheaper --I should have read the reviews first. All I received for my money was broken windows and broken promises.

I took a chance for inexpensive windows, and I am paying for it! Install day was in August and was horrible - they sent a three man crew for 33 windows, no crew manager on-site. We encountered damage to my floors, window trim, recently installed hardy plank, gaps in caulking, four windows with the incorrect glass patterns, broken glass in freshly laid rocks around the home without clean up, and the job ended up taking two entire days, leaving my family of six paying for a hotel to avoid the dust and noise. (An extra +$150 out of our pockets.) After install and inspection, I pointed out the issues and was told to contact the Install Manager by phone who came out took photos and said everything would be resolved. He schedule a repairman to fix the trim, siding, clean up the glass, and that they would get someone out to repair the floors, and a replacement order was placed for the windows. Repair guy came out he fixed most of the issues, but still no resolution to the floors and a ton of glass in our landscape rock. 1st replacement order came in, the missing a window and a screen and the other windows were damaged! 2nd Replacement order was placed - replacements came in - wrong pattern AGAIN! We are now on the 6TH Replacement order, we ordered the windows almost 1 year ago,m the install began in early August!!! This is ridiculous, and now we are again left waiting, needing to take time out of our work schedules, and despite repeat contacts to the Install Manager, to the local office, and to a corporate escalation team we've not had anyone come out and repair our floors and there is still almost an entire window of glass in my rock landscape on the side of my house! Don't be drawn in by the price, the install and customer service is not worth the money you save!!!

Not well. The crew was disrespectful. They climbed on our new granite counter top to install one of the windows. They refused my wife's request to get down. I had to call there supervisor to get them to get off. They failed the windstorm inspection and when they came to add additional screws the told my wife that they didn't bring any covers for the extra holes the are drilling in the new windows. Two of the windows leak.

As follow up to my earlier rating on 21 March, a warning, do not pay the balance due unless the work is completed to your full satisfaction, no matter how small the issue. Additionally, based on the unacceptable delays and misinformation I have received with respect to their completing their installation, do not place a high value on their warranty. My windows were installed on Monday 20 March. On Tuesday 21 March I sent an e-mail to our salesman, Julio O’Ryan and wrote: "In case the installers have not been timely in advising the appropriate individuals, in their somewhat rushed installation, they cracked one of the windows. They informed us a replacement would be forthcoming in 7 to 10 days. My purpose in this e-mail is to make sure they have followed up on requesting the replacement. When I had not received a response by 30 March, I sent another e-mail to Julio, writing: "I must state I am surprised you did not respond to my message below. It has been ten (10) days since the windows were installed. I have not received the window, obviously, or I would not be sending another message." On 31 March I received the response below from Julio: "Per installation manager”R/O was placed on date of install and 7-10 was being very optimistic. Usually 2-3 weeks on sashes.” So installer did not set proper expectations. So it should take another week or 2." I responded on 31 March: "Thank you for your response. Had you responded to my initial e-mail in a timely basis, it would have made your explanation appear logical and the more skeptical side of my nature less prone to assume the explanation is more on the “spin” side than explanatory. Monday 2 April will be two weeks since the windows were installed. Monday 9 April will be three weeks. Am I correct to assume that by Monday 9 April someone will be coming to the house to replace the cracked window?" On 2 April Julio responded: "I'm just relayed the information given to me by the operation manager. Unfortunately I do not have any part in that process. I was just trying to get you an answer. You can call (713) 264-0074 and put a claim in regarding the installation as well if you like." I phoned the number Julio gave me on 2 April, spoke to Christie and she said she would have someone phone me. My wife’s phone number was on the order, I assume this is why my wife was called by Bryan and why I was not called. Bryan told my wife that my window would be on a delivery to be received by the local Window World facility on Friday the 13th and my window would be replaced some time the week ended 19 April. On 19 April I sent an e-mail to Julio stating: "This is a classic example of how to turn a satisfied customer who would have and did write a reasonably good review on Angie’s List into a frustrated and dissatisfied customer. I phoned the operations number you gave me below on I believe Monday the 9th last week. My wife got a call from a pleasant man the next day saying a delivery would be coming Friday the 13th and we would have a replacement window by today at the latest. No follow-up. This afternoon I am challenging the credit card charge until I receive the window. I will be writing to whomever I can find on your website and revising my review on Angie’s list to state the facts. It is a shame!" On 19 April, Bryan phoned my wife and told her the earliest date they have to replace the window is 1 May. Because the window is a “snap in and out” window, my said to him this is a five minute job, why will it take another 10 days. His response was we have a number of large jobs and this is the earliest we can get there. I have disputed the charge. I tried to do it online, however, the credit card company website cut me off half way in three times. I then phoned the credit card company and it will take 7 to 10 days for me to receive the paperwork and then I will have to complete the forms. My advice, if you do pay on completion of the work and are not satisfied or do not receive a timely and satisfactory response, dispute the payment immediately.

WE ordered double pane, double hung windows. Pleased with the install. Price was fair and the work was done efficiently. We've had these windows in our home for 4 months now. so far so good. We'll see how they hold up.

Overall was really good. Price was the main driver in choosing Window World. The salesman was good, not pushy or over bearing. Their product was similar to other vendors. The crew that installed was decent. They worked quickly but did leave a bit of a mess and didn't clean the glue off the windows after installation that left marks on the windows. That was an easy clean up. Overall very satisfied for the work and project.

The price was REALLY good and the salesman was top notch. We had 15 windows done at once. They came and installed all windows and did a top notch cleanup in about 3 hours time. So, we will be using them shortly for the last 15 windows.

Perfect! I was SO impressed as to the smooth process of removing the existing windows, containing/removing the debris from my 2nd floor condo, leaving the interior & exterior in immaculate condition, and a clean caulked final installation. And upon completion, I was shown the various features/functions of the new windows.

Fantastic! Prices were awesome and the sales rep and installers were completely professional. I had a total of 8 windows replaced and it was done very quickly.

They did an excellent job. Quick and cleaned up. I was surprised how quick it went.

It was three windows. That's the problem. I'd give them an "F" on price because they advertised the windows for $189 but when they get out here there's not a window available for $189. They responsiveness was good. I probably would use this provider again, even though they mis-advertised the price of their windows, they still came in lower than anybody else.

My problem with them was with the installation. They were supposed to gone over a certification check list. They didn?t do any of that, they just sort of gave me the package. They didn?t show me how to use the windows because they said to let stuff dry. The next morning when I tried to raise the window it wouldn?t work. Then I did call the salesperson. He really redeemed them because he did come out and showed me how to do the windows, but he should have actually demoed the window before he showed them. If he had done that then I would have known everything that he was going over. The other problem was that I could have written them back and told them all of this, but right after he put the windows in I left town and I was gone for a month. When I came back I contacted him. They said I would have to deal with their contract, but I never got a copy of that. I guess I need to contact them so they can give me whatever their contract is as far as repair of the windows. He did respond when I called. They weren?t really on time, they came a little late. It was the installers who really messed them up. When they finished the installing and I was asking them questions they just didn?t seem very helpful. When they came in to install it just really turned me off with the company. They didn?t really do things like they should have. They really should tell people about the windows, how they work and all of that in the beginning. They did say, ?our windows are really great and they?re the cheapest and all of that.? I got too occupied with the price of the window when I really should have, I guess looked a little closer at the quality of the window. I won?t know really the quality until after time. The only thing that they will guarantee is if the window malfunctions, they will replace the window itself. If they didn?t install it right then they are not going to come and fix that. That should be sort of explained in advance. When I tried to open the window, that window is very heavy. I could barely open it myself, I had no idea those windows were that heavy. I guess that should have been explained to you a head of time or something, the weight of the window. . I did have to call them a couple of times, but they did call me back.

I currently have a contract with the to install 13 windows. They came out and did the estimate and they are going to install them next Friday. The one estimate I got was for $17000 and the other one was for $9000. They were $5200 with a better warranty. They made an appointment and they showed up on time.

I was very pleased with them. I enjoyed working with them. They did a good job. They left the area very nice.

Very happy with the sales person and the installation team. They all had a professional attitude, friendly, clean... Great job!

It went very well. They were there exactly when they said the would be. They said it would take an entire day but they were done in 5 hours. They were very clean. The man that did the measuring was very professional. Everything fit perfectly and not one glitch.

Terrible. Of course, the salesman wasted no time in contacting me and taking 1/2 of my money. I scheduled the installation about 10 days in advance. Here is how it went Calls me before 9 am as promised to say would be at house between noon -1p 1:15, no show, no call, no anything so I call the crew chief who tells me oh..is it after 1 already? to which I replay yes and he tells me he is held up on a job and will be at my location with the hour(2:15p). 2: 45. still no show, and still no word. Call crew chief. no answer 3pm still no show and still no word. Have called crew chief and left 3 messages at this point so I finally send a text 4:05 get a response finally saying sorry, they are on the way 6:30 I am still waiting, have left 2 more text and 2 more voice mails with no response I pulled the room apart to get ready for them including removal of blinds and furniture so not only do I not have a window, they have $300 and I have a room that has to be put back together with nothing to show for it. DO NOT, I REPEAT DO NOT FALL FOR THE LOW PRICE WE ARE THE BEST LINE THAT THEY GIVE YOU. THE OFFICES ARE CLOSED WHEN YOU TRY TO CONTACT THEM - EVEN DURING THE WEEK SO YOU CAN NOT GET TO ANYONE TO GET AN ANSWER. THEY ARE ALL ABOUT MAKING THE SALE THEN LEAVING YOU HIGH AND DRY. I WILL BE REQUESTING A FULL REFUND AND DOING WHAT I SHOULD HAVE DONE THE 1ST TIME AND THAT IS PAY A LITTLE MORE AND GET A COMPANY THAT IS NOT HIRING CON ARTISTS. The fact I had to sit around all day and get nothing but broken promises about the time they plan to show up is nothing more than a scam. I get it, my job was small but they advertise they do all size jobs so I expect a level of service that they advertise I get it. Things happen on other jobs. JUST CONTACT ME AND TELL ME YOU HAVE TO RESCHEDULE. Not so much to ask.

The salesman was excellent and informative and checked back with me. The installers were on time and very friendly and efficient. They were very clean and answered all my questions. The windows are beautiful. Both the salesman and the installers showed me how they worked. They have an excellent warranty.