Window World of Houston

Ordered 15 weeks ago. Increased price $1200 a week later b/c salesman made a mistake. The company rescheduled the install 3 times and the windows are still not here 15 weeks later. They did show up yesterday with 1 window of the order, asked for remaining balance (paid 50% up front) and said they need to smash out the old window that will fall to neighbors yard on the first floor. I have been given the runaround on the phone for 2 days, repeatedly refused a refund, and manager Jason Gannon called me unprofessional for asking for a refund. He also refused to give me his direct line if problems arise on the next reschedule date, and refused to put any summary of his assurance in an email.

Randy Els was our sales rep and he did a wonderful job of explaining everything to us in a professional, caring way. It did take a little while for our windows to be built, which Randy had explained in advance with Covid precautions and all the hurricanes we’ve had in the surrounding areas. The installation team also did a wonderful job. The windows look wonderful and they made sure they removed all the old windows, screens and debris. We will definitely recommend them.

The windows turned out great. I have recommended them my parents, friend and neighbor!

Great The salesperson and employees were very nice and I have already recommended you to others.

Everything about the process was great from my initial meeting with my salesman Dan who went over everything in great detail, checked up on the progress daily and even brought extra dog treats for Zeus. My installer Vinny was extremely prompt on installation days always calling prior to arrival and arriving at least 10 mins early every day. He did a great job with the installation and took great pride in his workmanship. Communication was the best throughout this entire process which made the experience even better.

It went very fast. They ask you to have the furniture and curtains away from the windows for when they show up they lay down tarps inside for any broken glass that may fall inside and they won by one start taking out the old windows and fit the new ones and they are done in no time 18 windows took them about hrs and that was completely refitting a bay window. Very pleased with there work.

very well Larry was super helpful an polite, he was thorough about their products and services they have to offer.

Danny Trader fully explained what was available. He answered all the questions I had and also assisted me with getting a city permit. It took 1 day to install 31 windows. They arrived at the time they said they would come. The crew communicated well and cleaned up their mess. I’m very impressed with the job

It went awesome. The 2 guys were in and out in 4 hours and 20 min. Thank you Dan Trader for the amazing experience. Everything went perfect.

Very good. Installation was done well and looks good. Love the new windows

Salesman (Dan) was professional, concise, and precise. A joy to work with. Installation was lead by Roger, he called early to let us know arrival time. He arrived as scheduled with his crew and did a precise installation, cleaned up, inspected with me. Very satisfying experience in all things.

Full transparency business since the get go till the end.

Everything went well. They came and knock out the job in no time. The windows look very nice. I will submit some before and after photo ***** and you can see the big difference. Right now for me is that I got a happy wife and living a happy life!

Mickey, along with everyone at Window World, was the best! Helpful, thorough, honest, and professional... Just a few words to describe the entire experience from start to finish!

It went well. The only complaint I have is that I did find several large shards of glass on the floor in the house and outside after the crew left.

It went great! Mickey was very responsive, punctual, the windows were installed in under 2 hours, workers cleaned the area after, and the house looks wonderful now!

Through the whole proceeds of ordering the windows to installation of the windows- Dan, Scott, and the crew that showed up did amazing work! I was very impressed. They also cleaned up so well you can’t tell they were here. The windows look beautiful and gave my house a facelift! I am so excited to have these beautiful new windows in my home. I am obsessed with my bay window. It was a eye sore before and now it looks gorgeous! I added a photo of it!

It went well. The team was very nice and did a great install. It was awesome that they made sure the areas around the windows were cleaned up. They also hauled away all of the old windows. I would hire them again!

Very well. Liked them so much ordered windows for the whole house. Could not be happier. Window world is great to work with and Scott was a delight

The workers showed up on time and quickly went to work. They covered the inside with drop cloth and plastic and when they left there was no mess inside the house. 11 windows were finished in just about 4 hours. I will be recommending them to anyone that needs windows on the future.

Excellent. Professional installation. Great to work with Dan Trader, the project estimator. He answered all my questions and took his time with us.

Consultant arrived as promised. No gimmicks or long presentations. The consultant (Larry) responded quickly to my questions and helped me work through my indecisiveness by providing pictures and his expert advice. I’m looking forward to the installation.

Excellent presale service and order taking. Some confusion because I added one window later. Due to COVID-19 manufacturing of windows took longer. Installation completed on one day by very capable crew. Two window tops sections were scratched but will be replaced.

It went very well from estimate to install! Everyone who worked on the job wa every knowledgeable of the craft, and efficient in getting the job completed.

The windows took a little longer than expected to arrive but they were special made for our windows so it’s totally understandable. Would definitely use them again.