WESTHEIMER TRANSFER & STORAGE- Allied Van Lines

As someone who has had more than 10 long distance move including 2 international this was hands down the worst. I would warn you to go anywhere else. The dumps some of my belongings, lied and would not honor their commitments. If you want your move to be more stressful than it already will be then use this terrible company. Wish I could give negatives stars

If there were a negative star on here, I’d click it! The worst moving experience I have EVER had. I’ve moved states 3 times prior. And moved 5 times within the state. Dale Morgan came out to walk my house. Most of our stuff was boxed and sitting in my garage. So, to me it seemed very clear how much we had and what needed to be loaded. He saw everything and gave me a quote. We received 3 bids and went with Allied. Loading day: The truck showed up with a prior load so the crew was unable to get all our stuff loaded. After trying to contact the office unsuccessfully, I was assured by the crew they’d get the rest on another truck the next day. Allied (Westheimer Transfer & Storage) showed up the next day with a box truck (REALLY?!?) STILL unable to load everything. I needed to leave so I could meet the driver in Utah to let him in our house to unload. Again, after being reassured they get everything I left. About 3 hours into my drive to Utah I get a call from Dale Morgan who then tells me that I need to pay a third party to come take apart our weight gym. THIS WAS THE FIRST I HEARD OF THIS. (Remember he walked my house and SAW everything) So, I ended up paying $300 to a third party to come take apart the weight gym while I was driving. I felt taken advantage of because I was backed into a corner. Hire the company or they wouldn’t load the gym. 5 days later the first truck showed up in Utah. Took about 6 hours to unload. 2 guys to unload and driver were excellent. Didn’t realize UNTIL AFTER THEY LEFT that they left a mattress standing up in my garage. 2 beds arrived out of 5 so my kids slept on the floor. I had to go buy a mattress so my kids had something to sleep on. (I was reimbursed – because we bought the full coverage insurance) 15 days later the SECOND truck shows up. (My kids first day of school in a new state, new school, new friends – they should have been done before they got home from school, right?! NOPE!) Took 3 guys 10 HOURS to unload. The driver worked hard. The 1st guy acted like he didn’t know anything so I stood outside most of the time reading boxes to him. The 2nd guy slept on the front lawn for 6 hours! Yes, you read that right 6 hours! At 8 pm I made a call to corporate to complain. (I missed EVERYTHING great about my kids FIRST day of school) They claimed they couldn’t get a couch through the front door so they left it in the garage. 68 days later the THIRD truck showed up. Half my stuff looked like it was stored outside. (Even after being reassured that it was being kept in a climate-controlled storage unit in Houston) So, what was told to me that our stuff would arrive in 7-10 days took 68 days………………………… The people I dealt with lied continually about the status of our stuff, never answered or returned my calls, made promises that clearly, they never intended to keep. BUT WERE PAID IN FULL THE SAME DAY ¼ OF MY STUFF LEFT HOUSTON. I’ll spare you the long list of lies I was told by Dale Morgan and Angie and the few others that work in the Houston office. Vicki Pease at the Allied Customer Service went over and above to try to help along the way. This ALL could have been a delightful experience IF THEY WOULD HAVE SHOWED UP DAY 1 WITH AN EMPTY SEMI TRAILER. 3 loads and with each load different items were left in my garage claiming they couldn’t get it through the door. I had to hired a local moving company 3 TIMES to move items into my house. Things were damaged along the way. The company they hired to come out to fix broken, ripped or damaged items were great to work with. This was an awful experience, awful!! I wouldn’t use this company to move if it was gifted to me. Please save yourself the stress and heartache and HIRE a different company.

Everything went fine.

unknown

The packing went smoothly, the loading went fairly smooth. At the end of the day they had to rearrange the truck to fit our stuff with the other delivery. Then the driver pulled away from our house, cut the corner short and ran over 4 3 ft tall boulders on the corner houses lawn, backed up, hit our Porsche parked in the street, went forward onto the neighbors lawn again and repeated that process a total of 3 times. Then he drove off. The driver came back after 2 phone calls and took full responsibility. We ran to our car and took out the Aero bed that we planned to use when we got to the house and asked him to put it with our stuff. We needed the room because now we might have 3 people in the car instead of the 2 we had planned on. The driver said he would report the accident to Allied the following day. He didn't. I did. I also filed an account with the Dept of Transportation in Tx and added a statement from both of our neighbors, the one with the damage to their lawn and the eye witness. I also called our insurance company to report the accident. I called Westheimer the following that night to tell our sales rep what happened and then spoke with him the next day. Our sales person said to call the collision dept (I did), and he would have customer service call me. The sales rep again said my furniture would arrive in Fl. that Saturday even though the driver insisted he was going to deliver a week from Friday. It was now Wednesday and we were supposed to be on the road - but we had to deal with a smashed car that couldn't be driven. We called and had our car towed to a collision shop (at our expense). In my call to Allied collision dept, the woman I spoke with said that they (Allied) would have to contact the insurance company of the driver. I was under the impression that the driver came from Westheimer, but he didn't. They brought in someone from another company (which my salesman promised me would not happen), The company they brought in was another Allied company called Coleman World group. The insurance company they use is Sedgwick Insurance. I called Sedgwick to see how to proceed. We were already late in getting started, but we needed to know how to proceed with the car. No answer. No return call. Customer service called the following day to say they didn't know anything. The collision dept at Allied said they couldn't do any more. I called a few more people who couldn't help us. We put our daughter on a plane to get to Florida (at our expense) before the furniture arrived since we were running out of time. I got the name of the office where the driver worked and called to find out what they had heard from the driver. Nothing. The following morning (Thurs) we gave our grandchildren kisses goodbye and started the trip. We had no idea what Allied was going to do, but our household items were supposed to show up on Sat, and we knew that my daughter and brother-in-law who came to help out, would need our help when the movers arrived. Each day for the following 4 days, I spent about 3 hours on the phone calling every contact I had obtained trying to find out what to do about the car, asking who had spoken with the driver and the ETA of our goods. No one could contact the driver. Our belongings didn't arrive on the Saturday. I hadn't spoken with anyone who knew where out furniture was or what we were supposed to do with our car. We arrived at our house on Sunday. On Monday morning, I got a call asking for the code to get through the security gate. I was stunned. We had no notice. I told the driver he had to wait and he said he would turn around and take the stuff back if we couldn't receive it. I gave him the code and headed for the house. On the way to the house, Sedgwick called to get a statement from my husband about the accident. He gave a statement, and then the man asked for the telephone number of the neighbors. I took the phone, told the man he would have to call back the following day as we had to get to the house for the movers. He was rude. He never called back. For the remainder of the week, I tried several times to get in touch with anyone about the car. I left messages everywhere. Not one person called me back. It had now been 10 days since the accident and no one had contacted the place we took our car to be fixed. No one was returning calls to me either. I was desperate. I called our insurance again. They took down all the information and said they would handle the claim. On Monday, I called and told my sales rep and got through to him. He acted very surprised that no one had been in touch. I told him I contacted my insurance and that I was incredibly shocked and disappointed with Allied and how they were handling my claim. By Thursday of this week and another 1/2 dozen calls, I finally got some attention. The boss of the driver got in touch with the collision dept of Allied. He gave me a person to contact who then got to another person in Sedgwick. I finally got a call from the insurance company. I gave her contact information in State Farm (my ins) and she then she contacted them. I emailed her the report I made to the Texas Dept of Transportation. She called again yesterday. I wasn?t available, but returned the call when I was and have not received a call back. I would NEVER use Allied again. They have deplorable customer service. Also, we have a number of broken items.

Westheimer Moving moved my belongings to a new home. My present home has flooded a few times now, & the county bought my home & paid for my move. The men from Westheimer were very sweet. I have a large collection of rocks that filled seven garment bags, & the men were very careful with the rocks. I had a lot of my packing done when they arrived, & they finished it up & loaded everything on the truck. They took it to my new home. They were very careful with my belongings & had me moved in one day. The movers were very punctual & professional, & I was very pleased with the way they handled my stuff.