WAYNE'S CARPET & OAK FLOORING

Prompt very good installation.

Perfect. Chip was great and extremely helpful in choosing the best carpet for my family's needs. Almost went with a Bigbox but at the last minute switched- so happy I did. Better carpet for less $$$ with exceptional installation.

I arranged all over the phone speaking with the owner. The carpet was ordered and installed when scheduled (about a week). The owner was very accessible via the phone and all went well.

The quality of the work is excellent. Chip stayed in communication with us during the whole project. I would use Wayne's again.

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Because we like the traditional look, and wanted an engineered hardwood floor with a veneer thick enough to support future refinishing (if needed), we choose the engineered flooring by Mirage. His quote included the cost of the hardwood floor and installation per sq ft. He also told us it would be a certain amount per bag for floating any unlevel areas of the foundation and second floor. We were familiar with the need to properly prepare concrete foundation before installing glue-down hardwood floors, so this was no surprise. I went to several other Mirage flooring retailers in the Houston area, and received the exact same quote from all of the retailers. We choose to go with Wayne's Carpet and Flooring, because we felt that a smaller business would send a out better installation crew. We were very impressed with the installers, and the amount of time and perfection in floating and preparing the surface. The hardwood floors are absolutely beautiful and perfectly level. We installed hardwood floors throughout the entire 4 bedroom home (except kitchen, laundry and bathrooms). Highly recommend Chip at Wayne's Carpet and Oak Floors.

Quality of the job was perfect. The floor is beautiful. Chip was excellent throughout, very good service and very responsive. The job was done very well, workers were polite, professional, thorough and worked quickly. The installation was done flawlessly and looks even better than we thought. There are definitely less expensive tiles and less expensive installers, but given the quality of the work we were okay with the pricing. The cost ended up higher than I anticipated due to a rather expensive prep job (floating the floors). But the house is fairly old so it was not entirely unexpected. I think we could have been given more of a heads-up on what it would take, but again the floor looks fantastic so we are very satisfied overall.

We just happened about Wayne's. Chip was very nice and answered all of our questions. It was a small store with a good selection and no pressure. He came out and measured and gave us a quote. We have not ordered yet but so far our experience has been excellent.

Chip was wonderful to work with. His turnaround time was excllent. He took the measurements of the carpets and was able to install it within a week. His installer, Richard, was extremely professional and completed the job in one day. They were a pleasure to work with and I will use them in the future.

Chip was great to work with on replacing floors in our house. After shopping several places including some nationwide chains, we selected Wayne's carpet for the following reasons: 1. Had exact product we wanted - light colored, wide plank engineered hardwood, with some texture / depth that wasn't bamboo. 2. They were really good in explaining the process and letting us know the cost up front - well, almost all cost. We didn't know that the floor in our house would need so much float. But he did warn us that it could. 3. They would work with our schedule on installation - needed to get it done before moving. Overall, the product seems great so far. We love the color and the appearance of the floor. Stairs came out great too - also all hickory. There was some glue residue left over in few places, few planks sound hollow, but we can live with that. The amount of float on the floor was high in my opinion Overall: A-

I had a very good experience with using Wayne's Carpets on Katy freeway. They were a verbal recommendation from a friend. The owner told us that he has used the same crews for years, which we liked the sound of. The owner (Chip I think) came out to give us a quote and in the process explained the 4 vintages of hardwood floors we had in the house and how to best care for them. We had 1 crew of 2 men replace the carpet in the Master bedroom area. They were efficient, did a great job, and cleaned things up afterward. I had another gentleman come to scour and recoat the hardwood floors in the dining and kitchen. He did an excellent job and he was able to get some stains out of parts of the kitchen floor and match the wood stain before the recoat. He did leave a blob of the polyeurathane in the bar sink that hardened and we still can't remove. Overall the experience was a good one and we plan to use Wayne's Carpets when we need new floors or carpets.