Village Plumbing & Air

Village has gotten into the system of sending and quot;contractorsand quot; whose rates change according to our reaction to their quotes. Two and quot;Villageand quot; workmen recently have suggested virtual remodeling of the bathrooms WHICH HAVE BEEN REMODELED EXTENSIVELY AND EXPENSIVELY in the past four years. One man insisted the trouble withe the Kohler low-flow toilet was so serious we would need to replace the entire toilet!! He even called with a bid of $1700 for a new, identical toilet. I was so angry I got out of my wheelchair, got the tank top open and found that the repeated flushing was due to an over-flowing setting. I re-set it myself and the problem has ceased. Yesterday three different workmen from Village came to and quot;snakeand quot; out a clogged washing machine line. It has been a problem over the years, but Village's former master plumber managed to do this job each time by snaking the line from the washing machine (which is at the top of the house line,) then opening the large and quot;nippleand quot; valve in the side of the garage and snaking the rest of the line. I couldn't even interest Village's men to look at the main valve!!!! Instead, they want to tear out a hole in the sheet rock, as if this would gtive them some sort of better access. I'm through! I'm using another plumbing company, even hough we have done business with the Ryan family (owners of Village) for almost 50 years!!

They are excellent, they are on time, the people are nice, they clean and they are courteous. I like them. They are dependable.

Work was completed in about 1.5 hours. Workman came on time and left the areas clean and neat. He was cordial and provided a written estimate for replacing a water heater which I may have done in the near future. I was pleased with the installation and work done on both toilets.

They are excellent and always courteous. They are very knowledgeable and I am looking forward to seeing them on Friday.

There was a water leak in the front yard. The service technician told me I needed a $5000 new water line without really checking anything out. When my husband showed up he completely changed his story. It turned out to be a $200 sprinkler problem. This guy was completely dishonest. Unbelievable. I have given this company several changes over the 14 years I have lived in my neighborhood. They are always considerably higher than other companies but this guy took the cake. Total fraud.

The bad think about this plumbing service is that they will not quote you. Once they show up with much delay, for simply emptying the J tube under the kitchen sink, rotating the disposal from underneath back and forth a couple times, and replacing a washer they charged an insane amount of $350. The way they get you is that after the job has been done or they're present in wich case you will still have to pay a $60 visit fee, they bring out their prices. I think their way of doing business is not ethical, and will not recommend nor use them again.

I am the manager of a condominium complex. One of the owners had a downstairs sink that was backed up and contacted village plumbing. I was then contacted because village plumbing said there was a problem with the toilet drain line (which falls under the condo responsibility). The technicians had removed the downstairs toilet and put a camera into the line and said they had discovered what appeared to be a completely broken line. We were told that the line would have to be repaired by removing the floor in the bathroom and replacing it to the main common line. This seemed possible as we had previously had a similar situation in another condo. They said they would have someone contact us with a quote for this work. They then left without doing any further investigation. Shortly after they left another owner came out and stated his downstairs toilet and sinks were not draining either. At this point I contacted Roto-Rooter who we use for all of our building plumbing issues. Denton S. came out immediately to give us a second opinion on the problem. Denton immediately discovered that the main line leading to the city sewer was completely backed up when he checked an outside clean out. He then ran a camera toward the city line and the problem seemed to be in the city sewer. Denton opened the main city manhole cover nearest our building and the entire casing was full of sewage to overflowing. I called the city and we were told that they would be out within 72 hours! By this point we had sewage flooding out of the clean out as the city sewer continued to back up into our building. At this point Denton could have easily declared the whole thing not his problem but he felt bad leaving us in such a terrible situation. I will give the details of what he did to rectify the situation in my review of Roto-Rooter but for now I'll just say that 4 hours later we had working plumbing again and Denton S. is officially our building hero. Roto-Rooter charged us less than what Village charged us for simply pulling a toilet and telling us we needed 5k+ worth of excavation done. This is not our first poor experience with village plumbing and we have now notified all of our owners not to use them again. I do want to mention that the two village employees who came out were very friendly and professional. They just had no idea what the problem was and seemed more interested in selling service contracts than finding out what was actually wrong.

I bought a townhome in 12 that was built in 08. I'm glad I found Village Plumbing last year as I have had a myriad of plumbing issues because of inferior materials and workmanship during the construction of my home. So, am I happy to have had Village out here numerous times in 13? No. But their work is excellent and I have confidence in the team there. Today's plumber, David Robbins, is a great guy to request. He will inspect and review all the issues at your home. Also, having a plumbing maintenance agreement saves me $ on calls and puts me in the front of the line for appointments. Village Plumbing isn't cheap, but nothing in metro Houston is inexpensive. So the contract helps a bit.

I'm providing this review to give an example of Village's outstanding response to a problem we had. I want to start by saying that in 20 years of using Village for all our plumbing, we've been very satisfied with them and never had a problem like this one. Even though getting to resolution was frustrating as described below, we were extremely pleased in the end. We had a Village plumber out in December to re-do a drain repair that a previous Village plumber had made the year before. From the previous work we thought it would be a simple fix, like it was the year before. We weren't satisfied with the plumber's work and in fact, he caused a break that was going to require several hundred dollars to repair. I called the company to complain and ask for a resolution. I ran into some problems getting a reply from someone in a position to make a decision, although everyone I talked to was unfailingly polite. Messages left with details resulted in no return call; follow up calls either netted me a new person I had to start all over with, or the news that the person I was calling had left early that day. After several days my frustration reached a breaking point, and I luckily connected with Tanya, one of the customer service managers. Tanya restored my faith in the company--she got right to the point, asking what resolution I wanted and how they could remedy the situation and keep my business. Within just 15 minutes on a Friday evening, we had agreed on a complete replacement of the damage with higher quality pipe, at the much lower price the original simple repair was quoted for, Tanya had gotten an ok on this, and we had agreed on the date for the repair. The next business day, a master plumber came, explained to my husband everything he was going to do, made the repair, and showed my husband everything he had done. He was prompt, fast, clean and the repair solved our problems. Although I was frustrated by the length of the complaint process, I am completely pleased by the resolution. Village has re-earned my business. Take-away tips: --If you're not happy, do press the issue up the chain. They are responsive. --If you don't get a call in the time frame promised, or a reasonable time thereafter, follow up immediately. --Aks for Tanya. She's the kind of problem solver every business should have.

We had paid another plumber to correct the problem, but gave up on him after his 3rd try. So, we called Village Plumbing. They had it done in one day.

They came out Sarturday the 19th of October and diagnosed the problem. The existing icemaker was broken and the unit needed to be replaced. They sey me up for a 8:00am appointment for today Thursday the 24th of October. At about 8:30 I called them as nobody had arrived at my house. They said the repairmen would be there about 9:15 as he needed to go pick up the part. In my world they should not have made the appointment at 8:00 if they were not going to be there for at least another hour. They didn't even let me know and I had to call in late for work as a result of this. Paul Feldman

Developed a leak in 1 AC condensate line and requested an estimate on replacement on water heater. Waited for arrival of technician for 2 hours as there was high demand on that particular day. Technician was very professional cleaned drainage lines, provided estimate on replacement for 1 AC leaking Condensate line. Returned the next day to replace line and found that second condensate line was in need of replacement as well. The replacement of the condensate lines was very well done. In the meantime second technician provided quotation for replacement of hot water heater, work was done professionally and in a timely manner. Given the urgent nature of the repairs we did not get comparative quotes looking back at the work done the price seems high to us.

Appointment scheduled for 1-6:00 pm. I called to say I would be gone between 3 to 4:00. They arrive at that time. They were nice enough to reschedule and arrived about 5:00. They looked at job but did nothing (partly my fault). Reschedule for 8:00 am sharp next day. Received call they would be late (lame excuse given). Waited but they did not show. Went by office to complain. Talked to helpful man, and returned to property to meet technician. We discussed job, but I had to leave quickly for appointment. I returned later to discover nothing was done. Went back to office to hear lame excuse. I have delt with company for 25 years, but no more. Something has happened. They do not carry old parts on the trucks. If you want a simple job done, this is not the company. Instead of doing work they give quotes.

Not great service, primarily because: - the service provider offered no alternative but 1 brand of furnace, online searching showed the brand was not the most reliable - the service provider did not detail the problem with the units, we had to ask questions repeatedly to figure out exactly what the problems were - the service provider spent about 4 hours on the estimate when it should have taken an hour - the service provider gave us a quote that ended up being twice the cost of a competitor (for an inferior furnace than the competitor was suggesting) - the service provider tried to get us to buy the new furnace and ac unit immediately rather than give us time to do some research based on his estimate - the service provider tried to sell us an additional a/c unit (condenser, coils) where the competitor told us the current one would probably last another few years In summary, we felt the company was trying to fleece us rather than provide a service.

Courteous, professional, and knowledgeable service - but, you definitely pay for it.

Spent most of the time in our home trying to sell us on doing more than what we asked for. They were to have provided service on Wednesday evening, but had problems and said it would be Friday a.m., and that we would be their first service call. Came about 10:15. Way too expensive for such basic service.

I noticed it first thing in the a.m.; called at 8:00 and service was there and done by 10:30. They have done other major jobs and always follow up. I don't like the problems, but you can count on Village to get the problem handled for you.

I came with lots of questions in case we would need to replace the washer. They were answered in spades! He even went out to our electrical box. Great detail and info!

Outrageously overpriced! They overcharged by about 80% of what the price should have been. I needed a plumber to fix a leak under my kitchen sink so I researched local plumbers with the BBB and reviews on the web. I settled on Village Plumbing to do the work. It turned out my garbage disposal was corroded and had to be replaced. The plumber quoted me a price of $470 to install the same model. I looked up the cost of the disposal online and found it for $80 with 2 day delivery included. I did a little negotiating with the plumber's boss on the phone and got the price for the installation down to $398. I did more research after I agreed to the installation and found that the average price for installation of this particular disposal, based on average labor costs for plumbers in Houston should have been about $220. I guess I learned my lesson on doing more research beforehand. I would never use this company again and would not recommend it to anyone. Stay away!

It was excellent. They showed up on time. They were quick and thorough. They were very clean and even put covers on their shoes when walking through my house. They made an invoice for me right on the spot and I was able to pay them right then and there.

Village Plumbing and Home Services was at my home in October 3rd, 2007. The toilet wasn't draining. He charged me $ 319.78. They were older but they were competent. I felt they were competent. The main reason we stopped using them was because they were sky high. They were really, really expensive.

I bought my water heater from Village Plumbing 7 years ago. On Good Friday of 2013 I had a lukewarm shower so relit the pilot light. Saturday morning, I did not have even lukewarm water and couldn't get the pilot to stay lit. I called Village, they sent someone out within an hour. Will determined that the gas regulator valve was the problem, unfortunately they didn't stock the part but he would find one for me. On Monday, he called to say he'd found the part and could come out Tuesday afternoon to replace it. He arrived promptly and replaced the valve. He said if it went out again, the burner assembly would need to be replaced - at no additional cost to me. Wednesday, back to lukewarm water and the burner would not stay lit. I called Village again and Wednesday afternoon Jason came out with a new burner which unfortunately was not the correct one. He said he would get one for me and be back on Thursday. On Thursday afternoon he came out and replaced the burner and I'm back to having reliable hot water. I have had Village do work for me before and am always impressed with them. They are prompt, clean up after themselves, friendly and go the extra mile. My only complaint is that they are a little on the high side, but I've gone with cheaper plumbing services and not been happy with the mess they have left behind. I recommend Village to all of my friends.

I have worked now with 3 different Village plumbers. I recommend their team. I also find their dispatch and managers responsive to my calls. I had to have a few different visits to get everything working absolutely right and Village was professional and always worked with my busy schedule. Having a service/maintenance agreement is a great way to go if you think you'll need to tackle a bunch of plumbing things (or appliance repair - they also do this work) in a particular year. When we first moved here last March another company was the one we had do some initial fixes per the closing agreement with the home's seller. There was nothing about that experience that made me want to consider them again. However, I do feel loyal to Village now as they have taken great care with my home and helped me fix a bunch of things.

We bought a house with a LG gas range and cooktop last March. Whenever I used oven I smelled gas at the time I turned it on. Also cooking times were off for baking and roasting, etc. Had another company out here in June that stuck a sensor in oven and said, and quot;oh it's fineand quot;, but it wasn't. Village's Javier came out Jan 8th to look at it. He recommended a new ignitor and sensor. He cautioned me that LG replacement parts were pricey. Unfortunately, the seller of the house didn't leave me with a warranty or invoice to use with LG. Anyhow, it took several weeks for the parts (LG only has 1 distributor nationwide). But Village got the parts to me as soon as they could - and Javier returned Feb 1 to install these. I cooked and baked all weekend and so far, so good. No smell of gas when turning oven on - and temp held steady for long periods of cooking. I am hopeful all is fixed.

He gave me several options to fix the leaky faucet. He tried the cheapest option first to see if it would fix it instead of first going to the most expensive way.