Universal Home Experts

We were extremely happy with the job that they did. They were able to get to us and get the job done quickly. One guy came to do the job, and he seemed to be very professional and knowledgeable. There were no problems at all.

I think it was a good experience, especially since the cable company said they could not get in there to do it. I thought maybe they were kind of pricey, but I could not find anyone else to do the job the way I wanted it done. They did do a professional job. They do specialty work and that is why they may be a bit pricey.

I was pleased with the work they did. I would recommend them.

They were very fast and good. They were courteous and came right away. They explained everything that they were going to do.

I called on Monday to schedule service on Thursday morning. I got an appointment for between 8 and 10. Eric called around 9 today, Thursday, and said he was on his way. He arrived promptly, assessed the situation and gave me the total cost. He explained everything that was to be done. Work finished quickly, and everything seems to have been done well. I have a 3 year warranty on the work. Left the work site clean.

They were every friendly and professional. The serviceman took off his shoes each time he came into my house. They did very good work and got it done quickly.

Excellent. Very professional, courteous and efficient -- despite the difficulty of working in our attic (lots of insulation and low beams). Electrician made excellent suggestions for future lighting, which led to our asking him to fix the living room and entranceway lighting. The service may be more expensive, but the quality of work justifies the expense.

They were clean and efficient. They explained everything they did. They were on time. I would definitely use them again.

We had to have the breaker box replaced in 2001. Over the last 7 years, we have had 2 power surges during storms which hit TVs and other items. So, we called Universal Wiring to determine if something was wrong- like the grounding. Sure enough, it was very wrong and had started some burns behind the breaker switches. Meanwhile, I got an outlet "checker" to see if they were wired correctly. We found some simple problems which we fixed ourself, but also found an outlet in the kitchen which had been "wired" under the cabinets by plugging it into an extension cord. The outlet was also "burning". Universal fixed this. Wish I could do something about the 2001 electrician. Universal had so much other work, that they came on Saturday to take care of our problem- given the nature of the situation.

The repairman came to help install a ceiling fan but before he "could" do that we "needed" to replace our knob and tube wiring in half the house for $2700. Another company on your list came and did the work at a reasonable price and mentioned to us that our knob and tube wiring was outdated.

Quote given was high, when clearly this is a common failure mode that contractor was aware of (as advised by the electrician). Actual analysis and repair took only a few minutes. Direct complaint was made to Universal. Form letter response was sent attempting to justify high cost.

I have 3 outdoor lights on a single circuit, controlled by a photo-cell switch. Since all the lights went out at the same time, I knew that it wasn't the light-bulb. So I called Universal Wiring and scheduled a visit a few days in advance. Got a 4pm appointment time. On the day of the appointment, no one showed up at that time, so 1/2 hr later I called them to ask if the appointment was still good. They said that they'll check with the field tech. and call me back. Within a short time, I got a call from one of their field techs, and he showed up 15 mins. later. Was very professional and courteous. I explained the problem, and showed him the location to the breakers and the photocell switch. He got down to his work, and in 5 mins. diagnosed it as a faulty photo switch. Replaced it; problem solved. Overall satisfied with the service, but they're a tad expensive, in my opinion. Total time to analyze and fix the issue; 10 mins. Total charge was $260.00.

They came out within 2 hours of the initial phone call. The technician came prepared to work and fixed the electrical issues the same day. They do not bill hourly but by the job. The price was fair and I felt like I got what I paid for. They also gave a $25 coupon to me because of Angie's List.

It went excellent. The man who did the work was fabulous. He was able to work around our schedule. He was very outgoing and knowledgeable. He was prompt in completing the work. Also, we haven't had any problems with the work that was done.

They charged me $300.00 just to come out and give me an estimate. I paid them that and when he they gave me the estimate it was going to be $9,825.00. He also told me that I would have to have someone come out that does sheet rock and paint rooms which would have to be done after the electrical. This was due to them saying they were going to break through walls. I looked for someone else to get a second opinion. That person came out and fixed with a $3.00 part. When I called Universal about the $300 they said that is what they charge to come out. I told them that the work was not needed and I was going to report him to Angie's List. He called me back awhile after and asked me what he could do to make the problem better. They did refund the money I requested it. He made a comment at the end that I will get what I paid for. **Response to company's report.** First, they did NOT give us 2 options. Next, we did NOT have our insurance pay for the work. Third, the person that we called for a second opinion came on a Sunday and fixed the problem with the lights inside the house with a $3.00 wall outlet and charged us ZERO for the call. (I don't know where they got the $50 number; maybe where they got all the other information they stated. Also, the second person did NOT say the outdoor lighting was fine. They replaced lines and some outlets and installed a house surge protector. It was NOT a "cheap fix" as Universal stated; the cost was $1,000---but FAR less than the $10,000+ that would have been with Universal Wiring.

I had a GFC or a GFI outlet installed,it's an electrical plug with the circuit breaker. It was an outdoor outlet for appliances that I used outside. Without it I blew the circuit breaker. This is the second time I've used them.

It was fine. We wanted them to come out and do some other things. Unfortunately they don't charge by the hour they charge by the job. We decided to do it ourselves. The guy was very professional in his work.

Excellent. Not cheap but I feel they were worth the cost.

This was a great experience. Once I explained to Eric what I needed, he gave me the price and when I okayed that, he started to work right away. He easily worked around the other tradespeople I had at my home that day. He was efficient and very polite. I didn't feel the price was high for the quality of work, courtesy, and speed to get my job done (1/2 day notice). I would definitely use this company again.

I did not receive services, but discussed service and cost over the phone. The service manager was very knowledgeable, but the quote was much higher than others I'd received.

Eric took his shoes off and was very polite, thorough, and was very good. I would definitely use them again.

However, his estimate was $900 for something that I thought would be between $400 and $500. I couldn't do it, so we payed Eric $59 to tell us he was too expensive. What really irritated me about this process was that when Eric gave us our quote, it was on a form!! The prices are very fixed!! A new circuit starts @ $488. Running a line to a device: $99 per device. He just checked off the boxes of the work and added it up! This is the very information I requested when I called. I explained my situation very well. All she had to tell me was we have a starting charge of $488 to start a circuit in the panel, and I could have known from there that my $500 budget wouldn't cut it. Instead I lost $59 of that budget only hurting me further. I think the pricing is too high. I since got a quote for the same work for $500 as I expected. It's fine if they want to charge more. They offer a warranty, etc. However, I think they could have been more honest about the pricing up front. ($900)

Arrived on time; courteous; appeared competent. Spent about an hour checking the wiring throughout my home. Gave me estimates on making some changes or replacements, none of which are pressing. Informed me that basically the wiring in my home was in good condition (house is 30 years old).

When I called the company, the receptionist was very pleasant and helpful. I scheduled a date for 2 days later, but had to reschedule for the following day. She was very courteous and made the change. As promised, the electrician called before coming and came within the time frame given. He did an excellent job and was very neat. Later in the day, the pull string came apart, and he returned to fix it.

They were prompt, punctual, and did what they said they would do. They left their work site cleaned up. They sent a clean, professional person.