Universal Home Experts

They did the job correctly. However they are looking for more things wrong. They will try to invent jobs.

Scheduling went fine and technician arrived on time. He and I walked through my home, checking outlets, switches, and making note of minor issues. However, once we got to the breaker panel, he quickly pointed out that I had a "dangerous" Federal Pacific breaker panel. He went on to explain that although I might not be experiencing any issues yet, that eventually I would, and pointed out the issues with the panel. He also presented a booklet that reiterated his explanations. At this point, it started to feel more like a sales pitch than providing information. He worked up a quote, I thanked him for his time, and he left. I did not schedule any work afterward. I called two other smaller electricians that I located on Angie's List, and had 15-20 minute conversations with both of them about my panel. They both explained that there is a possibility that I might have issues with my panel at some point, but added that if I wasn't having issues now, then they would not do anything if they were in my position. They also explained that some of the issues that the Universal Wiring technician brought up weren't really issues at all (rust on non-conducting surfaces inside the panel, for example), and that all panels in our humid climate will have this. Each of these two electricians also provided quotes for panel replacement that were approximately $800 to $1,000 less than Universal Wiring. Please note that neither of these two electricians came to my home to inspect my panel. After speaking to these other two electricians, I became more comfortable that my home was not going to spontaneously ignite, and I will not use Universal Wiring for any other services in the future. If and when I do need electrical work done, I will call one of these other two electricians.

They were on time and polite. However, the "tune-up" did not include any actual servicing - they did not clean the coils, for example. They merely told me things which were wrong with the system (low on coolant, voltage problem with motor, rusty drip pan) but did not offer to follow up on fixing anything. They did not give any hard and firm recommendations on what should be done.

It turned out to be a very expensive job. He did what he was supposed to, but if I would have known that it would have cost so much I would have never done it.

I had one specific electrical issue that I wanted to talk to them about. They did the full inspection and told me everything they found. They replaced a wire in the electrical panel.

Overall, the service was excellent. We received calls from the office and from Dennis prior to his arrival.

I contacted this company because I wanted to purchase the home inspection coupon for $74.00 on Angie's List. I called before I purchased the coupon because I live out of towna nd have tenants in my home that I wanted the inspection on. They agreed to inspect the home eith my tenant in it for the coupon price. They took all the contact information and then told me they wanted me to fax them a preauthorization for my credit card in csae any other services needed to be done. I explained to them that I was not comfortable faxing a blank preauthorization for my credit card and that I would be happy to make myself available during the time that they were doing the inspection and when/if they told me what needed to be repaired and the cost, I would be happy to immediately fax them an authorization for the specific amount. They were not willing to accept those terms and refused to do the $74.00 inspection without the credit card authorization form. This is NOT RIGHT!!! In the coupon, they offered a service for a specific, prepaid price. They should NOT need a blank credit card authorization to redeem the coupon. I refused to authorize my credit card and they refused to do the work they are advertising on Angie's List. Sounds like a bait and switch to me.

Very professional, punctual, thorough and exp;ained each item noted on the evaluation in full. I was very happy to know my wiring is in excellent shape for the age of the home.

A new technician came out who I never worked with before. He tells me the start up capacitor needs to be changed. The technician then comes back to tell me the compressor may be bad as well. I decided to wait for the compressor to cool down before troubleshooting. The first technician wasn't able to answer my questions. They sent out a second who tried to upsell me on a new air conditioning unit. I received a second opinion before replacing the compressor and I haven't had an issue with it since. I also had them come out to look at my electrical in my guest home. They again tried to upsell and use fear tactics to make a bigger profit.

Job accomplished quickly and well.

The technician was prompt, professional, kept my home clean, and was very informative. I would be happy to use them again or refer them to others!

The service technician (Ariel) arrived on time, he was very friendly and professional and explained in detail the condition of our AC units and what could possibly causes a problem in the future without trying to sell something. He answered our numerous questions patiently. Overall it was an affordable, informative and pleasant experience and we would recommend Universal Home Experts any time.

The workman was very good and I would recommend them. He came out took the unit apart, cleaned it, checked the fan's balance and found that one of the weights was missing. The only reason we did not use them to do the repair work was we remembered we had a home warrantee contract which would cover the cost of the repair.

Very professional ad provided some helpful suggestions.

Excellent, professional, fast work with all permitting taken care of.

The gentleman who did the inspection was prompt and very professional.

pretty well overall. The first technician missed one thing, but his supervisor promptly came out and fixed it. I was impressed by how responsive they were.

They were very accommodating. They'd call ahead of time and always let you know what was going on. Glen was very nice and answered all of our questions and every technician that came out was all very polite and efficient and did a good job. They even called to follow up and make sure I was pleased with everything. When the A/C went out, it was at the end of the week so they came out on Friday and Saturday to come out and help us without adding on a large weekend charge.

They told me that I needed A new capacitor {discounted price to me} $299.00They told me I needed a new programable thermostat {discounted to me} $449.00They told me I needed a new blower motor {Special purchase price} $471.00Total quote was $1348.00 {Warranty plan required} Had a competative company offer a free warranty fix the system for $360.00 {this includes gas money for the drive to my house $30.00}He replaced the Blower motor and the system has been running perfect ever since. By the way he did not replace the programmable thermostat that was there or the capacitor.

They were very professional, and didn't push things we didn't need on us. I appreciate their thoroughness in explaining why we needed what we needed.

They did a very good job. They were courteous and complete and explained some other things we need to get done in the future. I was very pleased.

The technician reviewed all of the tasks with me and calculated the cost by a standard chart. As he worked through the list he showed me that one of the tasks (the breaker panel) was not necessary to upgrade as the inspector had said, and that rewiring the the three-way would be more trouble than first estimated, because running new romex and consequently tearing out drywall was involved. In these cases he struck them from the list and saved me the expense. All work was done at the time of the visit, with parts on hand in the truck. It was completed for the agreed cost, and all work has remained satisfactory and running properly.

Technician showed up on time and was very courteous and professional. He offered some additional (add-on) services to improve the performance of our system or perhaps extend the lifespan, but these were significant additional cost. (we passed). I was very pleased, however, that the technician gave us a very detailed estimate for replacement of our HVAC system. We know the system is on its "last legs" and he gave us a few options for what to consider when time comes to replace them. I appreciated the time and effort he spent developing the estimate.

Bought an Angie's List deal for A/C service and asked that they estimate cost to move A/C units while there to conduct the service. Technician said coolant level was low but did not add more coolant. Quoted to add a switch in the attic and to move the units - but prices were literally 3 TIMES next highest estimate. Apparently, A/C work is heart surgery to these guys. Would not use again.

Response was prompt, and accommodating. Electrician reviewed entire home, gave some very insightful opinions. The only problem with his quote were some pretty high prices for several of the individual items on the list. I have not had any of the work done yet due to other circumstances, as well as the high prices quoted. But I plan to get additional quotes, and make a decision soon to get the work done. (NOTE: This is a home I own but do not live in. Currently vacant)