Universal Home Experts

They knew what they were talking about. From what I understand, their price was a little on the high side. To me, they were just another company. There was nothing that stood out. On the great side, there was nothing that they did wrong.

The rep did a great job and did whatever was needed. Great work.

Everything went well. I still need to get the doorbell fixed, but that's not what they came to do. I was pleased with their willingness to educate me on the issues involved, in an area where I am not familiar with the building codes.

It sucked. Horrible prices.

They came to evaluate, and I signed up with them. I think they sabotaged my A/C, because it was working fine when they day before, after they left, we had NO A/C and had never had trouble with it until the day they came to evaluate. And it was HOT, yes, even in November. The work went over 2 or 3 days. On the last day, the ceiling fan in a bedroom quit. It was working that morning when I went to work, and when I came home it was dead. I asked the worker who was here if they disconnected it and was told that no, they'd done nothing to it. So to give them credit, I thought the ceiling fan was just old. weird, again I'd had NO problems with it not working. So, I bought a new fan, my son-in-law was going to install it and told me that all the wiring to the fan in the attic had been CUT! But miraculously I had a light in the attic that I had never had before!!! So we called them back, they argued with my son and quoted me $1300 to wire and connect the fan. Geez, I'd already gone into debt for 16,800. I told them to forget it. A week or so later, the light in my shed quit, called them and a guy came out - I think it was Jason. He was here in April and did the work on the electrical. In the light of this, I was told that the plug that shorted out the light was not in the estimate on the elec. work. no biggie, he offered to cover it with a non-useable plate. I let him. In the course of the conversation, we found out that he was the one who ran the electrical in the attic for the light and had disconnected the fan because it was incorrectly wired by a subcontractor years before. While I appreciate that they disconnected something that could have turned out bad, I would have appreciated a note or a comment on what had happened instead of all the denials and run-arounds that I had gotten. Bottom line, the run arounds I got on the November job and the "sabotage" of my A/C on the day they made the sale really turned me against this company. Included in this "cost" is a check every year of the connections, heater, etc. At this point I am not sure that I want this company doing a check of even the edge of my driveway. What else will they sabotage in order to get more work?

He did a good job but I felt we were misled. He was doing an inspection because we were selling our home. He switched out all the plugs in the bathrooms/kitchens/outdoors with GFCI protection plugs. The plugs were quite expensive. He said that these plugs were required and I found out later that they were not required because we were just fixing up the house and we were grandfathered under the building codes. New construction/remodels/etc are required to have these. He did quality work, but I was a little upset about him misleading us.

Very good. A light fixture had bad wiring that kept blowing the fuse. David fixed the problem quickly, replaced the light and light switch that were causing the problem. He is an excellent electrician, did exactly what I needed done, without selling me on excessive services. I have more work planned and will call him back for those services.

They were very good. The representative was very good. He is very professional and very knowledgeable. He was easy to talk to. He explained what my options were, how I can take care of the issue and do the cost control.

They did a good job with the inspection.

They are pretty available. They are very methodical and very thorough.

Had to change a circuit breaker to meet code; Investigate excessive heat in electrical outlet; replace outdoor electrical plug. Getting an appointment was long and arduous. But once set, he should up on time and jumped through hoops to complete the job correctly and at a fair, if not great price. He understood my project and situation and did everything in the tight time frame. I recommend Universal.

Will B. the service Tech surveyed our electrical problems on 1/31/12 and gave us a detailed explanation of the problems (and their possible consequence if not repaired) and an estimate for those repairs. The estimate included options that allowed us a choice of time and amount of work. For safety reasons we chose the option to repair all major surface problems as outlined for us by Will. Will then suggested a Mag Test after the surface repairs to find any other wiring problems that might exist from the service to the outlets. We asked that the work be accomplished by end of day 2/2/13 and it was done a day early. Good explanations, courtesy by all workers and clean-up after the job were perfect. We are planning further restoration with them. We highly recommend them based on their excellent work and personal ethics.

The first time time they came and installed the fan I would give them a B, and when they came the second time and they didn't want to deal with my problem I'd give them an F. Their price is kinda high. I had to pay for the service that didn't address my problem.

Purchased this hous last july and sporadic electrical problems were noticed. Universal technicians came out and discovered an overheating problem in the breaker panels. We had them replaced within a week and have had no problems since.

I am having some work done at my house and was needing a bid. they came out, the tech was very professional. so , 1st, they do charge to come out and give you a bid. I felt company trys to push other services on you (HVAC) by offering a lower price on work if you sign up for a service contract. Even with that, their pricing was very high.

Arrived on time, well dressed and polite...our concern was old breaker box, and he confirmed it needed to be replaced, but quoted a price of $4000, and offered to rewire the house for $30,000. We took the information, and called a private contractor referred by friends. He replaced the breaker box, brought an attic junction box up to code, replaced/repaired/upgraded outlets, installed several Circuit Fault Interruptors, and replaced two lines for $2000.

It went extremely well. Dennis came out the first day and checked the problems I wanted repaired which at first was just the pool equipment problems. He was extremely thorough and told me what we needed to do to fix the initial problem plus what we needed to do to get the house up to code. I was aware that the He fixed one circuit immediately and needed to come back after the weekend with the parts he needed to do the job we agreed on. I was aware that the main junction box was "iffy" as it was mentioned by the home inspector we employed before we bought the house. Dennis confirmed my concerns and pointed out areas within the junction box that were improperly added to, not adequately secured or wiring that was not adequately protected. Dennis gave me a detailed estimate with options. On the day of the work Dennis and a helper arrived on time and immediately went to work. They worked continuously and efficiently until the work was done on time and actually slightly under budget. I might add that it was a cold, rainy day and they worked until well after dark to get the work done. While the project was expensive (I could have probably have gotten it done for less money) I am extremely satisfied with the totally professional job and am confident that everything was done perfectly. I enjoyed dealing with Dennis and his helpers. Very personable, professional and considerate of the property and us, the customer. Dennis is a wonderful representative for his employer. I recommend Universal Home Experts without reservation.

We had the inspection preformed and the technician was on time and the report detailed. Universal did not try to push services or products on us. We are very pleased with their services.

The estimator came promptly and was on-time. He reviewed my electrical service for readiness for whole house surge protection and found it to be a much bigger job than the Angie's List special would allow. I was provided an estimate for all the needed work which was several thousand dollars so we did not proceed with the project. I requested a refund from Angie's list and it was processed for me promptly.

We saw the offer on Angie's list, considered it a good addition to our home and the price was reasonable. Any type of service required for our home goes through Angie's list. We are not long time residents of Texas and are not familiar with service providers. With the assurance from Angie's list, any work needed we try and use one of the companies that are listed. The work involved was minimal...but gives us assurance that we are protected. Can't ask for anything more.

Company electricians were on time and very professional. The receipt that I received from Angie's List did not have the details of the Big Deal, so I could not confirm that I had purchased diagnostic AND repair. After calling the manager to confirm Angie's List Big Deal services that were purchased, they fixed the 2 electrical circuits that did not work. After the whole house diagnostic, the electricians wrote up a quote with several options, all of which were quoted at several thousand dollars. I decided to do some research into the quote before I invested so much money. After consulting a friend of the family who works for a power company, I realized that Universal Home Experts was trying to sell me a lot of services that I did not need, essentially "up-selling" to someone that they felt that they could take advantage of - a young, single woman. They did not count on me also being a scientist who likes to do her research! I will not use this provider again; I prefer to work with people who are honest and do not try to sell me extras. I want to establish a trusting relationship with a company who will do a good job over and over and not suggest services that I do not need. That is how a company should treat their customers.

Excellent service and knowledge of issues.

Dennis and Scott did an outstanding job. It took most of the day, but they had a plan before they arrived and they worked very quickly and methodically. Dennis explained to me what he was going to do and then they went to work. They had everything they needed to do the job and they were completely committed to getting it done as quickly as possible. I had a laundry list of things to be done and it could easily have confused less organized and dedicated individuals, but they worked their plan and asked me about questionable items and got it done in a very professional manner. Some of the work was outdoors and they used shoe covers every time they came back into my house. They were also very careful to keep the doors closed so that my cats did not escape. They used drop cloths and were very careful with their tools and then cleaned up everything when they left.

Very professional & prompt service. A little pricey.

Ricky thoroughly inspected the heating system in the attic. During the inspection, Ricky spotted a water leak and immediately made me aware of it. Ricky took pictures of the heating system and of the water leak. Ricky explains what was working right and what needed repair. Ricky worked to coordinate the plumbing repair with the pan replacement required for the heater. Ricky and the plumber worked together to make sure the leak was not a/c or heater related. Ricky is very professional and very pleasant to work with. I look forward to seeing him for the summer a/c servicing.