Universal Home Experts

We recently purchased our 1962 home and I wanted to get an electrical inspection to find out whether there were any existing problems we needed to be aware of and if so, get an estimate for repairs. I also wanted to discuss the possibility of moving or burying electrical line that drapes over our backyard to the house and get a estimate for that as well. Two technicians (or technician and salesman - I don't know) showed up promptly for our appointment. Uniformed, well spoken, and professional. Explained what they were going to check, I also commented on some things that came up in our inspection report that I wanted them to look at and give me a bid for repair. I am writing this review long after the fact so I dont remember how long for the inspection. Probably 30 or 45 minutes. Most of the time after that was spent going over their findings and the bid to repair all the items listed or talking to me about their service contracts (discussed later). They checked the panel, few of the outlets, the attic area where the wiring is located. I did have questions concerning the age of the home's electric and wanted to know whether we would be looking at having to replace or upgrade electric at some point in the future. This is the first older home we have purchased and it has been remodeled but didn't know the extent of electrical replacement or upgrade. Results were conveyed to me by what appeared to be the lead tech or salesman? I say salesman because that is what it ended up feeling like to me. He went over the list of items they felt should be addressed in order of importance. Quite a few items on the list, including a price for burying the electrical cable so it no longer hangs over the yard. Some of the items had different options to select in level of repair, with different prices. So I guess you could fix it a little bit or you could fix it a lot. He did his best explaining what was wrong and why it should be repaired -- I don' t speak electrical, don't know anything but how to hook up a light fixture, so it's my fault if I had a hard time understanding what the problems were and why and how it should be repaired. Bottom line it all comes down to trust -- when you are dealing with something you can never hope to understand, you just have to have confidence in the technician, that what he is telling you is wrong is wrong and needs repair, that his recommendation on the best repair option to select is right, and that the quality of their work is good and it will be repaired correctly and priced fairly. That's putting a lot of faith in that very young man seated across from me. Particularly when there were some very large ticket items listed on that estimate. Guess what I didn't like about the experience was the feeling I got that they were trying to sell me something. When he started pushing the annual service contract that is when I really began to lose interest. I hadn't even signed up for any electrical work and they were already asking if I wanted to pay to have an annual service contract with them. Sure that young man was just trying to earn his commission or bonus. It was this feeling that didn't inspire a lot of faith in the opinions/conclusions of the tech. So decided to wait and get a second and maybe a third inspection of my electric system before deciding to do anything at all. This company has very good reviews on Angie's for their electrical work and knowledge, I can't speak to that. I have also seen comments that state many felt they were overpriced. I can attest to that, I felt the same way. Angie's asked for my review and all I can really attest to is that I would prefer an electrician, that is licensed and well thought of, that comes to my home without a notebook of printed forms, who just personally inspects my electrical set up or problem, then gives me a layman language explanation with a simple estimate of the cost to repair using the best method to completely repair the problem. Only reason I gave the C on quality is I felt they only did a fair job of doing this. The price for the inspection was excellent but maybe not for their services if I were to hire them -- I dont' know.

It went very well. Dennis and Justin were on time, professional, kept things clean and worked efficiently and effectively

Removed old fixture, and made a short trip to store for a replacement. Cleaned up work debris, and trashed old fixture.

While expensive, they only work to code, provide prompt service and take no shortcuts. The began immediately and completed all work in the time specified and for the agreed to price. All work performed was and remains excellent. They even followed up with several calls to insure we were satisfied with their performance. I little pricey but, you get more than you pay for. A good value.

Cut hole in wall and installed new circuit breaker box. Added plugs for generator to use during power outage. Added a new circuit into the work area of our garage. The young men were hard workers, polite and well trained. Arrived on time and left no mess. Just expensive.

The electric line & light were installed

Electrician was on time and very professional. Completed the work in a short amount of time with high quality.

of the service was more than we expected so we deciced to get some other bids

They came out, did the job, and everything was good. They were very professional as far as cleaning up and telling me what they were doing. I told them what I needed, so they looked at it and gave me some ideas for the future. They were very prompt and did a very good job. Their price was fair, reasonable, and right in line with everybody else.

Two truck arrived right on time on the scheduled day. Yovani advised me of the work they would be doing and gave me notice before cutting off the power. The work was done quickly and professionally. The house, yard and garage were left as clean as when they had arrived. I walked through with them at the completion of the job to test everything and see how it worked.

Technician came, looked over my problem, gave me quote which I was happy with and he completed the job. He was very friendly and helpful, will definately use again. Technician was on time and called before he arrived.

I have no faith in this contractor. Be very careful with any overpriced estimate they give you.

The office was responsive and arranged for Larry (my usual electrician) to provide an estimate. The estimate was fair and reasonable, so I scheduled the appointment. Larry picked up some of the fixtures and installed the rest, which I had at my home, with the help of Gilberto. They completed the whole job within one day and, overall, did very nice work.

They advised the exist light was bad and we rescheduled till we bought a new light

The job went very well. Richard was good to work with. Plain spoken, direct, honest, no fooling around. It has been over a year since the work was done and we have had no problems with any of the completed work.

They let me know that our electrical box was not grounded and that our air conditioner's electrical work needed to be updated. He also said we needed to have some electrical sockets replaced. He did a thorough job and was very good.

Yovani was the service specialist that took our call. We had a very small electrical fire in the outlet of our laundry room. He was prompt and professional, arriving at the time the call center promised. He even took extra care to cover his shoes when entering our home. Yovani was deligent as he investigated the cause of our outlet fire. He then explained various solutions to fix the problem, including prices. He completed the work quickly the same day. He was very easy to work with and communicate with. The call center followed up to ask about our experience. Overall I was impressed with the quick and professional service we recieved, and would call Universal Home Experts again!

The entire visit went very well. Performed all tasks listed in deal and did so in a very professional manner.

I am happy with the repairs. The complete story appears above.

Yovani arrived exactly on time each day and before entering the house put on shoe covers. He performed all the work with professional attitude and extreme care, explained the processes to me each time, and cleaned up completely afterwards. He was very personable and polite and I enjoyed the process.

I feel Joe L did the work in a timely and professional manor.

One person came to inspect. He was efficient and saw minor problems. He gave me a quote but it was too expensive. The inspection was okay but I think the whole purpose was to draw more business. If something needs to be fixed then we know he's going to be expensive.

It was good. I wasn't really expecting them to get everything that needed to be fixed but they fixed it up.

Lee was friendly but very professional. He made sure I understood everything and showed me the deteriorated a/c parts and told me their functions. He was punctual and used his time efficiently.

Arrived promptly with call ahead to confirm on the way. Appearance was clean and professional. Diagnosed and replaced faulty GFCI outlet in quick fashion. Bootied Shoes with no prompting. Communicated through repair process outlining work that required performing, providing written amount after determinination and before beginning work. Provided published price list. Would do business with again.