Universal Home Experts

It went exceptionally well. Not only did the electrician they sent out repair the problem, he also took the time to explain exactly what had caused the problem in terms I (not an electrician) could readily understand. He also checked our circuit breakers to confirm that all were working fine and asked if I had any questions. What impressed me, in addition to his detailed assessment of our problem and explanations, was that he did not try to sell me any services that we did not need, cleaned up after the work was done and was prompt, courteous, and extremely professional. I was alone in the house at the time service was provided and it is important to me to feel comfortable with a service provider who is coming and going from my home. I did initially contact this company as a result of an Angie's List Deal, but we will not hesitate to contact this company again, the next time we need any electrical repair.

Great! Sam S. made sure the Ring doorbell worked and then had me use the Ring App on my phone so I would know how to go through the steps. While at the electrical panel, he noted some areas of safety concerns due to the age of the house and new inspection standards. Sam was very professional and I appreciated the low to high range of price increments quoted to resolve electrical problems depending on our budget. It was greatly appreciated that Sam did not attempt to pressure me. On a scale from 1-10 with 10 being the highest, I would rate Sam S. a 10+!

Anthony Schiro came promptly and took care of the problem effectively, efficiently and professionally.

Excellent. Sam was extremely professional, represented the company very well, explored the issue, presented several options for resolution, and resolved our issues ASAP.

Grea! Very professional. He gave me all the information I needed to make a good decision. I would most certainly call them for my next job.

Anthony was punctual and professional along with being congenial. All debris was disposed of and the work areas had been cleaned up prior to Anthony leaving our home. We were satisfied with the process. We purchased the Angie's List promotion $59 for $249 credit towards service. Final cost after taking the credit was $446.00

Sam was professional and personable, but I can't believe how ovepriced the quote he gave me was. It really undermines all the friendliness when I discovered how much I was being gouged. Another reputable electrician came the next day and provided a quote that was less than 1/5 of the quote from Sam at Universal Home Experts.

Great! They were able to send out a plumber the same day I called. Stephen M. R. came out to our home that afternoon, assessed the situation, and gave me a quote. We decided to move forward. Since he didn't have the part needed, we scheduled the work for the following morning. The office called me both times to let me know he was on his way to my house, and they also called after the work was completed to ask how it went. Stephen was professional yet friendly, and he explained everything he completed. Our only complaint - the price is a bit high. However, we did get a 90 day warranty on work completed and the work was completed within 24 hours of my initial call.

Mike Gustafson was great at explaining the different options offered. Made our decision easy.

Sam was very knowledgeable and found the issue quickly to be not a breaker at all but a blown dimmer switch. He replaced it and removed the broken light bulb from the Halo recessed lighting fixture that had shorted, causing the dimmer to fail. He was also able to identify the control for the exhaust fan which was not where I expected it to be, that the control was getting power, and that the fan itself needed to be checked, which I indicated I would do. He also identified that there was wiring behind a cover plate where I wanted a duplex outlet, but that the wiring was not hot. He is also a great communicator. All in all, I was very pleased with Sam's abilities, thoroughness, and professionalism. He presented my options and pricing before he started and there were no surprises. What was not good was the very heavy upsell. He presented 5 options for me. Options 1 and 2 included replacing my breaker panels which are old and could definitely benefit from updating even though they had no signs of problems and comply the code. Like I said, this is an old house and I may actually take his advice on this upgrade at some point, but only when there is an issue that involves the breaker boxes. That is not what was going on when I had him out but I appreciate the insight and recommendation. What is troubling is that the top four of the five of the "options" presented included replacing from 2 to all 6 of the light fixtures with new wiring. Note that these were presented as options, not recommendations. He did not say that they were defective, or that the wiring was defective, nor did he imply that anything was wrong with them. And there was not. There was a easily identifiable root cause of the problem and an inexpensive fix and he did that work very well. Ask specifically what it the lowest cost option that will fix the problem you have and do it safely and with reasonable assurance that the issue won't come back. I paid just over $500 for about 2 1/2 hours of his time, much of which was spent writing up the page of "options." I did get very good expertise and learned a lot about my house and its electrical so the visit did give me value. The "Gold" option presented was over $15,000 and the recessed lighting and wiring showed no indication that they needed replacing. I do not fault Sam for these sales tactics as he was clearly doing exactly as he was trained. TL:DR: The quality of their work is excellent and value is good, but if you are easily swayed by feelings of fear, uncertainty, and doubt when working with service companies I would keep looking. You could easily spend a lot more than necessary working with these guys.

Did not execute contract proposal with this company as I felt that it "upsold" too many electrical repairs on the basis of fear. Now, with that said, this older house does have a fair amount of problems that do need to be fixed. I understand the premise of increasingly expensive "options" being presented in bid form, but sometimes the homeowner cannot choose between these and actual needed repairs after the sales "sell." Glad we got a second opinion from another Angie's list provider. The representative was extremely polite, communicative, and did come out quickly, but the even the base proposal price was completely unaffordable.

Because of continually pushing back the arrival time and the weekend fast approaching, I ended up doing the major part of the work myself which was finding and uncovering the leak. When they finally arrived I had already exposed the broken connection having excavated a big hole myself. They ended up joining together a PVC pipe and a metal pipe which took them about 5 minutes. They then backfilled the hole with the dirt I had shoveled out. All together they were at my house about 1 hour but insisted I pay the full 'flat rate' charge of $800!!! They refused to lift a finger until I agree to pay. It was like being held a gunpoint. I argued that I had already done the hard part of the work but the plumber would not back off the $800. That was $800 to connect two pipes and shovel a cubic yard of dirt into a hole. I then called the office the following Monday and asked them to lower the charge to reflect what they actually had done. The said they would call me back the next day after reviewing the case but, so far, after more than a month. There has been no callback. Details. First it started with not showing up when they said they would. First they were going to come on Thursday. When they finally showed up around 3:30 p.m. the plumber said he was still doing another job and would return at 8:00 a.m. Friday. On Friday morning they called and said there was a delay and they might come at 11:00 a.m. or maybe 2:00 pm. When they did not show up by 2:00 p.m. and there was no call with a new time, I started to dig up the pipe myself to find the leak. After a couple hours of digging in messy mud, I found the leak: the metal pipe from the house was leaking at the connection with the PVC pipe to the water meter. They finally showing up at 4:00 p.m. All that was left to do was join two pipes and refill the hole, about a 30 minute job. The hard part, finding the leak, was done by me. I asked the plumber to give me a price considering I had already done most of the work. He stated that he must charge the standard flat rate of $800! I argued that did not apply because I had already completed most of the work. I should have told him to go away but it was already past 5:00 p.m. on Friday and a guest was coming to the house at 5:30 p.m. and I did not want to be without water so I finally agreed to the charge. On Monday, I have tried to call them since then to request they reduce the cost but they didn't answer the phone and there is not voice mail...it just rang and rang without stopping. Also I sent them an email asking them to call and discuss the charges and, so far, they did not respond. Finally someone answered the phone days later. I explained my case and asked them to reduce the charges and refund the money based on the work they had actually done. The gentleman on the phone said they would review the case and get back to me the next day. That was a month ago and I have received no call back and no refund.

I purchased services from Universal Home Experts on January 5, 2017. We agree on the service to be provided the morning of January 9. They called a little after noon on January 9 and said they couldn't come until Thursday, January 12, at the earliest because of so many emergency calls due to recent sub-freezing weather. Apparently they are more interested in making full-price plumbing service calls than the discounted Angie's List calls. I highly recommend that nobody use this plumbing provider, as they have proved they are unreliable.

Overall, the service provided was great. The electrician, Mike Gustafson, was highly professional and very knowledgable. After initially assessing the issue, Mike took time to sit down with me to discuss some options to keep in mind for the future regarding new panel installation, new ground system, and new surge protection. He discussed these options with me and answered all my questions that gave me an understanding as to what each of those options would be providing my family and me with. Mike was not pushy at all about trying to get me to make the decision right then and there, but just wanted to give me the option to keep in mind and to keep Universal Home Experts in mind should I choose to purchase those options in the future. After that, Mike was able to quickly find where the issue was and went to each detector and cut, stripped, and spliced the wiring and ensured that power was being provided. Overall, I was very happy with the service and would definitely use Universal Home Experts again for any future issues.

Universal was great! We had another company take a look and they weren't helpful at all. Mike Gustafson came out from Universal and gave us a couple of options that seemed reasonable. We would definitely use them again!

Mike Gustafson the agent arrived on time and reviewed the worked to be done. He gave me a quote of the job and he began working. After the job he showed me the completed worked and cleaned the work space.

The installation went great. The technician was very professional and friendly. I would definitely hire again. However, there is an issue that people should be aware of. No surge protector will protect your house from lightning strikes (the add did show a lightning over a house) and according to the technician and the manufacturer, this is not covered under the warranty that is advertised with the product. Since the technician made this clear BEFORE installing the device, I consider this service provider to be of integrity. I did install it to protect my equipment because the price was reasonable but please be aware. If you are installing this to protect against lightning, it will not work.

Adrian with Universal Home Experts took his time to explain in detail everything that was wrong with my AC. If I had additional questions, he answered clearly.

Mike Gustafson arrived promptly, was courteous and efficient, and diagnosed and fixed the problem after explaining all of our options. He did a couple of additional checks and made a recommendation for us to prevent future issues.

The technician, Mike Gustafson, was prompt and professional. Listed options for future improvements. The work done was high quality and done efficiently and quickly. Highly recommended and will request this technician next time.

I purchased the Angie's List deal for the furnace and AC tune-up for $89. I called to make my appointment for a weekday morning and the associate was able to let me know I should have no problem being seen at my appointed time. I got a call that morning to let me know my technician was on the way. Adrian Z. showed up and completed the job within the appointment window and did a thorough check of my furnace and AC system. He was polite, professional and informative. He told me what to look out for regarding performance for both systems and gave me information on the other services Universal provides. I was so impressed I signed up for the annual service agreement. I will definitely be using their services for other work I need done around the house and will be requesting Adrian if he's available.

Exellent response. On time (actually, early!) each day of this two day project. Worked consistently and as a team, making sure work was done as requested. Checked in with us to confirm that lights would be in the correct location. Returned the following week to make adjustments to the lighting. Prompt, professional, and once again, checked in with us to make sure the final product was exactly as we wanted. Would definitely hire again!

Adrian did a great job fixing my heating system.

Anthony was explained everything thoroughly and was very professional.

Superb! Definitely would call again!