Response from The Gutter Man
Thank you for your review/feedback and as a result, actions have been taken to rectify any perceived notions employees may have had, in regards to using the Homeowners hoses, tools, or equipment. I would like to point out that the Lead-man on this job is no longer employed at TGM. We apologize for the Crew not completing the job and once it was brought to our attention we expedited the completion in the time frame presented to us. In no way is the Crew suppose to use any Customers tools, hoses, or equipment to service the gutters or clean-up. Each van is fully stocked with all equipment and materials necessary to complete any type of job. In the history of L&L construction (parent company of The Gutter Man) not one injury has come from a fall, dating back to 1994. Strict guidelines are in place to insure the safety of our employees and the property of our Customers. Every outside employee's training consists of a physical, continual drug testing, a written test on safety & ladder handling, then applied field-work agility. They are trained on how to handle ladders, walk on the many types of roofs and go through a 90 probationary period before becoming just a Helper. Every Cleaning Tech. wears roofing shoes, eye-wear protection, gloves and hats for their safety. For the first 30 days the New Hire employee is part of a Three-man crew (Supervisor, Lead-man, New Hire [helper] ). The New Hire stays on the ground observing the Lead-man to acclimate themselves to the procedures of clean-up. The next thirty days of employment is still with a Three-man Crew but the Trainee familiarizes themselves to the different techniques used for getting on and off the roof to the ladders that have "stay-safe" on the top. With the last 30 days of training consisting of the proper walking and tie-off techniques for the different types of roofs & pitches. If the New Hire voices their ability to handle this type of work... and then TGM finds out through training & field work that this not the case; we make the necessary adjustments and re-position the employee. We appreciate the opportunity to earn your business and you taking the time to read our response.