The Gutter Man

It did not go well. They missed three appointments, and now they are saying that they will not honor any Groupon coupons. Seems they're too busy with "regular" customers to do Groupon work. We are left a month later with overflowing gutters. I've asked Groupon for a refund. We'll see how that goes!

I purchased the gutter cleaning deal for $94.00 on June 5th and was promptly contacted by them and the date setup for the work was July 21st. On July 20th I received a call to inform me that they were to busy to accept the job and cancelled my appointment and informed me to contact Angie's List for a refund. I guess the deal wasn't making them enough money and they had higher paying (more profit for them) jobs and decided to make money over good customer service. I can not recommend them to anyone as you can't depend on them to keep their word.

Purchased on June 8th and they scheduled the gutter cleaning for July 14th, which was over a month from the date purchased. They no-showed. i waited 5 additional days for a call, received none. When I called to check on their schedule they said the first opening would be in October. Definitely a company I would not recommend. They blamed it on the rain from 2 months ago. Really? October? Shame on them!

They refused to honor the deal I purchased.

Went well, they showed up on time and did a good job. I would hire them again, and would recommend them to others..

The job was properly done and completed within the agreed timeframe. I received a telephone call 20 minutes before the crew's arrival. Considering that this was a very very small job, they did not overcharge and the price was very affordable.

Nothing really to report as they never provided the service and never responded to my emails or returned promised calls. --- *update* The service provider did finally set a date fro service which was roughly three months from the original date of contact. I agreed to the date, as they indicated they were very busy. I received a phone call on 8/5/16, the day prior to the confirmed service date, that not only were they not going to come and do the cleaning as promised, but that they were suspending all deliveries for Angie's list buyers until further notice, at least any who bought using a discount coupon they had offered, no explanation other than that. The kept me waiting and holding to get service for three months, on again and off again, to finally just say get lost and our word means nothing. Terrible customer service!

Don't know. Can't contact this person and he won't contact me.

It was a bit scary watching them walk around the edge of the roof, I was a bit worried for their safety, but they knew what they were doing. They were thorough, very polite, professional and pleasant.

There was a bit of confusion on my part between the initial set-up of the appointment time and when they actually arrived but once they let me know they were at the house, everything else went well. The young men that did the work were very efficient (and brave getting up on the roofs) They explained everything in detail and pointed out any issues. I had an overflow problem in the front of my house and they explained why they thought it was happening and applied a fix that I hope will work. I would use them again and recommend them highly

Great work, they were courteous, timely and professional. Only add on charge was $20.25 for exceeding deal lineal footage which was expected.

Courteous, professional, thorough. We had used Gutter Man before and knew that they do good work. They did not disappoint.

On June 13, Jeff Lambert came to my home to give m an estimate on replacing a section of gutter(the horizontal across the front of my home) damaged from the fallen tree. This is the estimate that I asked for and nothing more. This is the company that installed the gutter system for the entire house in stages over the last 24 years. During his inspection I told this to him and he denied it. I said that I have the paperwork to prove it and I could show it to him but he said no. He next told me that the vertical downspouts that were on the front of my house were smaller than the ones his company installed. I read this as meaning that if they replaced the damaged gutter, they wanted to replace the vertical downspouts even though they were undamaged. Then he decided, unrequested by me, to inspect the horizontal gutter on the right hand side of the house leading back to the chimney. He told me that it was improperly installed and that it would overflow in the event of a good rain. As evidence of this, he pointed out the fact that the far side of the chimney closest to this gutter was almost black. Said this was due to it overflowing. I pointed out that the side of the chimney opposite the roof was also black and offered the fact that the only part of it not black was that closest to the eave or soffit that protected it from rain. He disregarded this fact altogether and insisted that the section of gutter in question must be pulled and repositioned. When I told him I wasn't interested in repositioning this gutter, he called me a liar apparently because he assumed I called his company out to improve everything he thought was wrong with my gutter system. If I had said "Gee whiz, I had no idea, Could you inspect the rest of my gutters and tell me what you think", I believe he would have found a few other things that needed replacing or adjusting. I ask him "Isn't the customer always right?" meaning that if I choose not the have something repaired, that is my choice and if it comes back to bite me, I'll have to have the Gutter Man come back and fix whatever is not working. He said no that I was wrong. Also I believe that, if in fact, if my gutters were not functioning perfectly, it is the homeowners prerogative to choose not to improve them if they are not causing a problem. He also told me that no company would come out only to replace a damaged gutter on the front of my house. He was flat wrong on this as I had another company bid to do just that prior to his visit. He was obviously not interested in solving the problem that I called about but to find as many other imperfections as possible and thus make more money. Bottom line - don't hire this company.

His mailbox is full, I could not reach him to schedule the service. This is unacceptable and unprofessional.

I was very disappointed in this company. They cleaned my gutters and did an inspection. They found 2 minor repairs that cost an addition 250 dollars. Which was fine with me I wanted to get everything fixed. But they missed other obvious repairs needed. When I had noticed the other problems. I contacted Alex many times with no response. He had no problem getting a hold of me when he wanted the additional 250 dollars. A salesman called me Brad and wanted to sell me on something else. Told him I couldn't get a hold of anyone and he said he would have someone contact. That has been a couple weeks ago. I really wish this company would treat their customers better. Especially when they are trying to give them more money for repairs.

Nothing to say as nothing has happened.!!!!!

Gutters are very clean and looking forward to seeing how they perform during the next rain storm. Did a great job on cutting back the myrtle tree that was touching the roof. Kept the character of the tree while performing the necessary maintenance. We did find some gutter debris around the flower beds but considering we had plants growing in some of the gutters, they did a pretty good job of removing the vast majority of the debris around the house.

Arrived on time and gave me a courtesy call before arrival as I had requested. They use special shoes so as not to damage your roof when they walk on it. They also use special ladders that do not lean on your gutters so they do not damage them. They check that the downspouts are not clogged. Cleaned up yard thoroughly from any debris that had fallen from the gutters during cleaning.

Jeff took his time and worked with care. Very professional and knowledgeable. Cleaned up thoroughly.

Scheduled the appointment on Monday May 9th for Friday May 13th which was the next time the crew would be in my area. They did not show for the appointment so upon calling I was told that what they meant by "Friday" appointment was almost three weeks later on Friday May 27th. They would not accommodate a sooner appointment, so I cancelled the appointment and am awaiting a refund through Angie's list.

Great job! Two very nice, professional men who explained all of the steps, inspected the roof and did a thorough job of cleaning the gutters and downspouts. Offered some suggestions with no pressure to purchase and they gave me a reasonable quote. Will definitely use them again in the future.

No problem with the service itself.

The Gutter Man sent a service rep that was professional and courteous. He explained everything and showed me samples. He then scheduled the crew who showed up on time and did an excellent job. Very pleased.

The Gutter Man sent a service rep that was professional and courteous. He explained everything and showed me samples. He then scheduled the crew who showed up on time and did an excellent job. Very pleased.

The Gutter Man sent a service rep that was professional and courteous. He explained everything and showed me samples. He then scheduled the crew who showed up on time and did an excellent job. Very pleased.