10% OFF GUTTER INSTALL WITH COVERS!!!! $25.00 OFF GUTTER/DOWNSPOUT REPAIRS!!! $25.00 OFF GUTTER CLEANING NEW CUSTOMERS ONLY!! The Gutter Man Designs, Installs, and Maintains Rain Controls Systems. We have a Support Staff of over 20 Full-Time Employees, a 20,000 sq. ft. Facility with a Show-Room and Retail Outlet Center for the Do-it-Yourself people. TGM has over 4000+ residential Installs/cleanings a year, We strive for excellence with over 90% of our business coming from referrals. A Family owned business with a goal for attention to detail and a vested interest in making sure your gutters last as long as your house does. Our Maintenance Program is second to none; which is why we are the Largest Gutter Cleaning Company in Houston and the Surrounding areas. A lot of our competitors (We are proud to say) are former employees!!! We've trained them well and blessed to be able to pay it forward. That's why The Gutter Man has been around since 1975. Allow us the opportunity to earn your business and you will receive the umbrella protection of The Gutter Man for years to come.
Service was reasonably done. There was some gutter dirt over-spray that was not cleaned up and left splatters on the underside of the roof overhang and breezeway. The gutter cleaning is only for a set square footage. If you have more it will cost at their regular rate (but this is pointed in out in their published deal). We pointed out where the gutter seemed to be leaking close to the fireplace abutment on the roof. This could possibly have been repaired when they cleaned. However, they scheduled to come back to do another day. Ended up spending as much for 10 minutes of caulking as the entire 'Angie's Deal' for the gutter cleaning. It does seem like the contractors use the attractive discounted offer to gain entry then find more to do at their regular rate. This isn't wrong, as their discounted service is very specific. Just realize that the bargain for X will not be extended for Y. Overall the service was great and would use them again.
Description of Work: Cleaned gutters, but also (for extra fee) came back to caulk our fireplace where it abutted the roof.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from The Gutter Man
Thank you for reviewing our company. The AL discount gutter cleaning is for 250 Linear feet ( not square feet ) of gutter and downspout combined. Anything over the footage is given at a discounted rate of .42 cents a foot for AL members only. Our normal rate is .85 cents a foot and anything done above and beyond the the coupon ( like repairs ) is also done at a discount rate with an extended one year warranty for all work preformed. We appreciate the opportunity to explain the process for resealing an existing corner or seam that is leaking. We take before and after images of all worked preformed. And you get a one year warranty. We have never used spray on material. We use a Polyurethane, nitrile rubber sealant with weather resistant formulation that allows for excellent contraction and expansion due to varying weather temperature and conditions. It also has an ultra violet shield so it won't bake out from the sun and heat of the system. It is the most expensive sealant on the market and we are the top buyers of this product from the gutter suppliers in the Houston area. 1) Remove existing pointed zip-screws that pierce the caulk and cause's the leak. 2) Remove existing caulk (sealing over existing caulk will allow a damning effect for stagnant water which attracts mosquito's, wasp, insects, critters disease, etc.) 3) We resurface the aluminum with a dremmel tool to clean up the area. 4) Install new aluminum pop-rivets (that are rounded on the inside of the gutter and does not puncture the sealant). 5) Reseal the leaking seam (that is like brand-new now) with are HV sealant. 6) Wipe down the outside of the seam or miter. 7) Email or text images of work done if requested by Home Owner. And we keep them on file for one year. A one year warranty is given for the repaired leak. Thank you for your review and allowing us to address our procedures. The Gutter Man
Richard D.
06/2015
5.0
gutter cleaning, gutter repair
+ 0 more
Cleaning of gutters was excellent, and cleanup of lawn and landscaped areas was excellent too. Note that the cost per foot includes both the gutters and downspouts.
Description of Work: Cleaned gutters and downspouts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$94
Response from The Gutter Man
Thank you for your review. The Gutter Man
Elizabeth E.
06/2015
5.0
gutter cleaning
+ -1 more
Due to the weather, they had to wait in order to complete the job. Once they got here, they were very professional fast efficient and courteous. We will have no problem using him in the future!
Description of Work: Cleaned out our gutters and applied screens over the gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from The Gutter Man
Thank you for reviewing our company. The Gutter Man
PETER D.
06/2015
5.0
gutter cleaning, roofing
+ 0 more
They came on time, cleaned the gutters, inspected the downspouts, and also discovered a roof problem that needed to be investigated. Later follow-up proved that their observations proved to be crucial.
Description of Work: Cleaned gutter, but also inspected the entire roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$94
Response from The Gutter Man
Thank you for your review and pointing out the value of the free roof inspection included in the discounted gutter cleaning. The Gutter Man
Mary Cathron H.
06/2015
1.0
gutter cleaning
+ -1 more
Horrible service. I have never given a bad review on Angie's list. I'm very sorry to say that this is the most unprofessional company I've ever dealt with. I paid for the service through Angie's list and I want my money back. The earliest they could schedule us was 24 days out. Because the reviews had been positive, we waited. The day arrived and no one showed. No call. No email. No message. Nothing. We were stood up. My husband, who had stayed home from work, called in the morning and they said they would need to reschedule. This was more than a day after the tropical storm had come through, and if the weather had been bad we would have understood. But there was no problem with the weather, and no one said there was a weather delay or even bothered to call. The lady on the phone was extremely rude, and obviously didn't feel the slightest bit sorry that they had stood us up. Instead, she made some lame excuse, one after another, that were clearly lies about having called and emailed us. The lady sounded like she was about 15 years old, quite surly and snotty. They offered to clean our gutters if we waited more than two weeks. That would mean we waited 38 days to get the gutters cleaned due to their scheduling error. UNACCEPTABLE. My guess is that they just made a priority of other customers that paid more (we bought the Angie's List deal). The truth is I would have paid more for just reliable service. What a colossal waste of time. Don't use this company unless you don't care if or when your gutters are cleaned! And just in case the gutter man reads the review, please refund our money.
Description of Work: The Gutter Man was scheduled to clean our gutters based on reviews from Angie's List.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$94
Michelle L.
06/2015
4.0
gutter cleaning
+ -1 more
Good, thorough service. Took a while to schedule as they are very busy this time of year.
Description of Work: Clean gutters.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$380
Response from The Gutter Man
Thank you for your review. We appreciate your patience and allowing us to service your system. The Gutter Man
Scott H.
06/2015
5.0
gutter cleaning, roofing
+ 0 more
Johnathan and Alan were the techs that performed the service. They were punctual, friendly, professional, and did an excellent job. Johnathan explained everything they would perform in detail and answered all my questions before starting the services. I would definitely us the Gutter Man again, and I would request Johnathan and Alan to be our tech guys. I can't say enough about this company or these two guys!
Description of Work: Secured 2nd story gutter with additional gutter hangers, and cleaned out all the gutters on the house, garage, and walkway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
Response from The Gutter Man
Thank you so much for taking the time to review our company and for also extending the kind words about Jonathan & Allen. They will be recognized in our morning meeting in front of the company and be given a bonus.
Robyn W.
06/2015
5.0
gutter cleaning
+ -1 more
Did work very professionally.
Description of Work: Cleaned gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from The Gutter Man
Thank you for your review. The Gutter Man
Eric F.
06/2015
4.0
gutter cleaning, roofing
+ 0 more
Overall rating was given as "Good". Nothing wrong with the services, just nothing out of the ordinary to warrant an "excellent" rating (e.g. friendliness, above and beyond expectations, etc.). My wife was home at the time the services were performed. Contacted them to perform a gutter cleaning, mainly for my second floor gutters. They informed me that they would have to clean the "entire system" for some reason. I didn't push back, but probably should have as the additional cleaning of the lower gutters resulted in an additional cost. But the additional cost plus the original Angie's List deal added up to be comparable to other gutter cleaning quotes I had received from other people. The initial Angie's deal only included a limited amount of gutter (they do their cost/cleaning based on the linear feet of gutter cleaned). This would have been the only con I have. They did a good job and cleaned the gutters withing a couple of hours. They wore special protection on their shoes so not to damage our roof/shingles. They also inspected the gutters for any damage or needed replacement. They said our gutters looked pretty good and didn't need anything else. They also cleaned up all the debris that had been blown out of the gutters and hauled everything off. I inspected the gutters after getting home and found they were all clean. As I mentioned earlier - overall rating of good. They did the services asked and were on time and cleaned up after their work. The only con would be that they only clean what the customer asks them to clean and not require the "entire system" to be cleaned at an extra cost.
Description of Work: Gutter cleaning and downspout cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from The Gutter Man
Thank you for your review. The Gutter Man
Michael K.
06/2015
1.0
gutter cleaning, gutter repair
+ 0 more
It didn't go. They kept rescheduling. I purchased the AL coupon in Apr. Today because of rescheduling issues, they can't perform the service until August. Furthermore, I was told I would get an AL discount for additional services. I wanted screens put on my gutters, so I would not have to clean them again. They gave me an estimate, but no one could confirm if it included a discount. One person told me the discount was included in the estimate, which I doubted because the estimate was given to me the initial date they came out to do the service (which got rained out after they arrived). Another person told that the AL discount only applied to the AL coupon, which also didn't make sense because I have a message from them via AL that states I would get an AL discount on all additional services. Now I understand having to reschedule because of weather; however, if I am already being rescheduled, then I should be 1st in line or at least very high in the que. I shouldn't have to wait months for a reschedule date. Very unprofessional in how they manage their business.
Description of Work: Gutter cleaning & service.
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$94
Response from The Gutter Man
Please take the time to read our response. Mother nature is upon us.... Nothing we can do but wade through the backlog the rain created. Once the rain comes, everyone wants to get their gutters cleaned right away...even though they never thought about it until now... they must get them cleaned out ASAP...and we understand that. It can cause a lot of damage to your home if they are not maintained. Don't wait to clean your gutters just because of a coupon. Your home is your greatest investment and if we can't get it done for you in a timely fashion...please go someplace else, don't wait. Now there is a reason why we have a 4 week back log. We are the Best and Offer the Most Value for Service Provided. You know almost all negative reviews come from People we have Never Done Any Work For.. Ever! The process through our company is: You're put in Que to get done regardless of coupon or regular pricing (unlike 99% of the other companies who put full price customers as the priority). If it rains on your day... we cant just boot out others to get your home done. You go in another rescheduling Que and have priority over the new ones coming in; but that is as good as it can get due to the weather. Keep in mind that they're are a plethora of other companies out there that can clean your gutters ( maybe not as good as us or give you the great deal & service we offer) but they're dealing with the same thing we are because " it's all outside work. " This Member took and held onto a slot ( even after no longer needing it). The crew was out at his house to do the cleaning. It started to rain and they asked to wait it out, however he wanted to reschedule. They went ahead and wrote up an estimate for screens per His request. (Which only will lessen his cleaning from time to time not eliminate it.) The discount was included as he was told that day as well as when he called in. Twice the Member was told He got the discount but as He stated had his doubts. When asking another associate of The Gutter Man, he was also given a correct response; which is the discount is done the day of the service. But we extended that discount to Him due to the rain and the Member wanting to reschedule. So if you are a skeptical person and you go looking for flaws, you in doubt will create one for yourself to find. We appreciate the opportunity to earn this Member's business. We emailed back and forth with Him as well as text; and sent Him pictures of the screens and gave a through educating in regards to how to properly clean the gutters so he can hold anyone else up to our standards. The Gutter Man
edward M.
06/2015
5.0
gutter cleaning, roofing
+ 0 more
went well, the gutter repair seemed overpriced but in general they did a good job
Description of Work: cleaned gutters and repaired a leak in one gutter and sealed a spot on the roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from The Gutter Man
Thank you for reviewing our company. You receive a warranty for all repair work preformed. The Gutter man
Anik V.
06/2015
4.0
gutter cleaning
+ -1 more
That was well. It was okay. They came out after a month after I purchased the deal.
Description of Work: I purchased a big deal for The Gutter Man.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from The Gutter Man
Thank you for the review and we appreciate your patience due to the weather. The Gutter Man
Jeffrey S.
06/2015
5.0
gutter cleaning, roofing
+ 0 more
I found this service while searching on Angie's List and there was a coupon for a discounted cleaning service. The company was easy to reach and, despite being very busy, was able to squeeze me into their schedule. The discounted price covered a certain maximum limit of length of gutter and then the price for additional gutter length was discounted. I have a large home with a detached garage and so the additional gutter cleaning cost me $100. While the 2-person crew was cleaning the gutters, they discovered some rotting areas in the vents that come out through the roof line. The person on the roof took some photos to show me the damage and then gave me some options of how to best to repair or replace the vents. I decided to let the person install a rubber seal around the vent line and each rubber "boot" cost $100. The team was very professional and efficient. I would hire them again.
Description of Work: Performed 2 major services: The first was a complete gutter cleaning (including securing a gutter back to the home structure) and the second service was performing a roof inspection during the gutter cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$311
Response from The Gutter Man
Thank you for your review. We appreciate the opportunity to earn your business. Thank you for taking the time to in detailing your experience. I would like to offer an additional discount for your next gutter cleaning. When scheduling ask for Jeff, however it will be in the system as well. The Gutter Man
James S.
06/2015
1.0
gutter cleaning, gutter repair
+ 0 more
I called them 6/1/15 to make an appointment for them to come by. When I called they asked all my info and gave me an appointment for 6/10/15 at 3 pm. I waited for 30 minutes and no one showed up. I called to see if someone was coming and they said that I was not in their system. However, they said the only way they could give me an appointment was if I were in their system. Which obviously I was because they gave me an appointment the first time. They said that they could put me in the system and give me another appointment. I said fine. Then I was told the appointment wouldn't be for another 15 days. I felt this was ridiculous because I couldn't be sure they would come the next time. I have used Angie' s List several times this is the first time that I was not happy with the results. I will be looking for someone else to do the job.
Description of Work: They were to come by and give an estimate for gutter repair and screens.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Gutter Man
Unfortunately this member has mistaken us, The Gutter Man, for The Gutter Man of Houston; which is a Spring based company that established itself in the area last year. This has happened several times due to similarity in the names of the company. It's basically a new company trying to piggy-back on our success and tenure, being in business since 1975. We are currently perusing the means for them to change their name. This Member information wasn't put into our system until 6/10/15 along with email info as well as an appointment slot given. Going by the review, it is appears they are not wanting to fulfill that time slot they have requested. Which greatly affects the other customers who actually want to utilize that time slot. Vindictiveness is never good karma. The Gutter Man
Bruce C.
06/2015
3.0
gutter cleaning
+ -1 more
When we booked this back in May we received an email right away saying with all the rain it was a 3 week back log. We waited several weeks with email back and forth and tried to book again today June 8th. I was sent an email saying to call the office that they were still 3 week back logged. By this time I now have plants growing out of my gutters and really needed to have a date set. I called to get the date and was told by the office that they were not 3 weeks back logged but were now booking to the middle of July. I said that is close to 5 to 6 weeks out. I asked if they were hiring more workers to speed up the time. She said no. Because of my need for the gutters we needed to refund and booked another company. I heard they were good but we just were not willing to wait the 6 weeks after waiting the 1st set of 3 weeks. My recommendation is to hire additional workers to help with the over work load of this special season. This company has been very good with emailing back, just frustration in booking and the mis information between email and the office.
Description of Work: We were not able to use this company.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
2.0
punctuality
2.0
Response from The Gutter Man
Thank you for giving us the opportunity to earn your business and we look forward to servicing your gutter cleaning needs. We apologize for the inconvenience and appreciate your patience and want you to understand that we are working to bring on-line additional trained crews to take care of the back-log; however, this is not a man power issue...One crew or ten crews, when Mother Nature calls... no one is working in our industry; but We are cutting through the back-log very quickly. Working on ladders and roofs is a very dangerous job (and of course we are fully insured). If lightening is in the area (20 mile radius) we have to wait an hour before we proceed. If it is raining, thunder-storming, high winds, etc., we pull off the job and will wait til it blows over. This is not a “Gutter Man problem” but all construction companies have to follow strict guide lines to insure safety for their employees and customers. We've been in business since 1975 and it's because of these precaution's that are in place, that We've stayed in business and have never lost an employee to a ladder accident or fall from the roof.
Mrs Larry P.
06/2015
4.0
gutter cleaning
+ -1 more
Gutter cleaning appears to have gone well (see below for update); difficult to climb on roof and look into gutters. Most of the new vent caps we paid for on this job are vertical though a few are at some angle. The crew did not clean up well after themselves. They left some of the old leaf guard screen on the front beds plus left some scraps from the new leaf guard they installed. They also left mud and debris by our main side entrance where there is a main gutter and downspout. Update - Climbed on a ladder to inspect two of the first floor gutters after posting the above; found debris and one dry gutter. I called The Gutter Man the next day to find out why the actual gutter cleaning was not done well, and the office staff did provide a reason the crew left before finishing. Said the crew would be back soon to finish the job. So will update again after the crew is back to the house. Update #2 - The original crew did get back out to our house the next day to complete the cleaning of the gutters. They provided some pictures to prove the upper gutters were clean and did have the new leaf guards. The office was very committed to getting the job done properly and promptly. My sense is that the company will work to get the work done as promised.
Description of Work: Cleaned about 300 feet of gutter both first and second story with easy access. Removed old leaf guard on second story and installed new of same kind. Put vent cap on 8 sewer vents where squirrels have eaten off original lead seals.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,420
Response from The Gutter Man
Thank you for your review. The Member brought it to our attention immediately that some areas were lacking the proper clean-up and we sent a crew back out the very next morning to take care whatever issue the Member had. We appreciate the Member bringing this to our attention right away so we can rectify the problem the next day. It did just happen to be a hot day yesterday and the helper was over-come with heat exhaustion and was responsible for the rinse out of the system and clean-up. However, the Lead-man was to oversee the whole cleaning process and should not of left without explaining the situation as well as informing the office so the job could be completed in a correct fashion. We appreciate this Members patience. The Gutter Man
Diane C.
06/2015
5.0
gutter cleaning
+ -1 more
Allen and Aaron called me before coming out and arrived on time. After explaining what they were going to do, they went directly to work. They worked fast and then explained the cover for my gutter in front of the house. Quoted me a price and then installed the wire cover, cleaned up completely and showed me what they had done. Very nice young men. I enen received two calls the day before that I was on the schedule and thy would call before coming out.
Description of Work: cleaned gutters around house. inspected the roof for maybe needed reoaird
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from The Gutter Man
Thank you for your review and kind words about our cleaning techs., scheduling process, and phone calls. All of this is set in place to be as efficient and informative as possible. The page of happiness is an added bonus for the crew at the end of the week. The Gutter Man
corey L.
06/2015
1.0
gutter cleaning
+ -1 more
Because I was accepting the $94 gutter cleaning deal that was advertised, they could not give me a set time and date they could come out. I was only told about this after pre-paying for this "service." After giving me a date and time window, they never showed up. I had to get Angieslist to refund me back the $94. I would not deal with this company again.
Description of Work: Was supposed to clean and clear out gutters.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$94
Response from The Gutter Man
Thank you for your review and allowing us to address this issue. The statement by this member is misleading. We can only give a time for the first appointment and a window time (afterwards) for all appointments regardless if this is a regular price cleaning or discounted cleanings. This is not an Angie's List promotional issue. The backlog has to do with the amount of rain the Houston area has incurred. Once we get to your home for a discounted cleaning, and your not there and can't be reached by phone to go over the particulars of your individual house; we'll wait 30 minutes but then we must move on. The Gutter Man
Dennis M.
05/2015
1.0
gutter cleaning
+ -1 more
Prepaid for gutter cleaning by purchasing a special from Angie's List. Service personnel showed up and said they would have to add a significant charge (would more than double the price) to clean the gutters because it was a steel building. There was no mention of required or excluded construction type in the Angie's List offer. Classic Bait and Switch; therefore we declined. Contacted the service provider and was told that a refund would have to come from Angie's List. I believe that a refund is due since no service was performed.
Description of Work: Declined to clean gutters because it was on a steel building without a significant additional charge.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
$99
Response from The Gutter Man
Thank you for giving us the opportunity to earn your business. Here is the details and Fine print to the deal: The Fine Print Not valid for cash back Coupon cannot be combined with other specials or offers Coupon cannot be applied to current or past jobs ***Coupon is for residential service only Appointments are to be performed during normal business hours Normal cancellation policies apply All interconnected systems must be cleaned in whole No partial cleanings, ie. gutter above/ gutter below **Three story homes, non-shingle roofs, and covered gutters will incur an additional cost at a discounted rate Tree limb obstruction of gutter/downspout/roof can be trimmed back at discounted rate Limit one coupon per household. Offer purchase price is Not valid for costs of repairs - we will provide an estimate of additional charges for your approval prior to initiating work Promotional value of coupon expires 6 months from date of purchase, but paid value of coupon has no expiration New customers only The coupon is designed for residential homes. Some homes have a metal roof and we take that into consideration, however, a metal building is commercial; and is not part of the deal. The Member led us to believe that this was a residential home with a metal roof. The scope of work was extremely different from what was described over the phone. The Gutter Man
Naomi S.
05/2015
5.0
gutter cleaning
+ -1 more
Jeffrey and Jose gave me a courtesy call to let me know that they were on their way...very much appreciated! They got right to work cleaning the gutters and downspouts thoroughly. They even trimmed a few branches that were dropping leaves in the gutters. They explained to me that the gutters weren't flush against the house and that we need to get some drip edge flashing to solve the problem. They could do it for a very reasonable amount, but there was absolutely no pressure to do it today. The roofer has some work to do and then we will call them. Jeffrey and Jose were very professional and explained everything to me. We will definitely be calling them again!
Description of Work: Cleaned Gutters and downspouts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Response from The Gutter Man
Thank you for your review and we appreciate your kind words. The Gutter Man
Juli N.
05/2015
5.0
gutter cleaning, gutter repair
+ 0 more
They were very thorough and professional.
Description of Work: Cleaned out all our gutters and downspouts
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$250
Response from The Gutter Man
Thank you for your review. The Gutter Man
Gerard F.
05/2015
1.0
gutter cleaning
+ -1 more
I felt there was a false expectation about immediate availability when I purchased the deal on the site, however they are not available until 6/18/15.
Description of Work: I purchased a deal for a gutter and downspout cleaning.
Rating Category
Rating out of 5
Yes, I recommend this pro
$94
Response from The Gutter Man
This is immediately emailed out after a pre-paid purchase: Due to the rain a backlog is in place We apologize for the inconvenience and appreciate your patience and want you to understand that we are working to bring on-line additional trained crews to take care of the back-log; however, this is not a man power issue...One crew or ten crews, when Mother Nature calls... no one is working in our industry; but We are cutting through the back-log very quickly. Working on ladders and roofs is a very dangerous job (and of course we are fully insured) and if lightening is in the area (20 mile radius) we have to wait an hour before we proceed. If it is raining, thunder-storming, high winds, etc., we pull off the job and will wait til it blows over or reschedule. This is not a “Gutter Man problem”. All construction companies have to follow strict guide-lines to insure safety for their employees and customers. We've been in business since 1975 and it's because of these precaution's that are in place, that We've stayed in business and have never lost an employee to a ladder accident or fall from the roof. That being said...We appreciate your patience and allowing Us the opportunity to earn your business in an efficient, safe manner. We understand that your home is a great investment and if you are unable to wait for Us to come out to take care of your gutter cleaning service professionally, then we recommend getting a refund from Angie's List and not take a slot from someone who can wait. Right now we are running a three week back-log due to all the rain/thunderstorms-lightening, and flooding of by-passes, feeders, as well as normal routes under construction. We recommend cleaning your gutters before window cleaning, lawn service and pool service as well as before the weekend if you have a pool party or an event happening at your home.
Jack A.
05/2015
4.0
gutter cleaning, gutter repair
+ 0 more
Arrived as expected. They called me when on the way the day of service. I thought they did a good job. My only complaint is they asked me if I had any problem's I wanted to show them and I did. I was told no problem we will fix it (downspout needs a screw). My concern is that they forgot to fix the problem. I called the office and they are coming later today to correct. Just a line to let you know they came back by my house and more than corrected my one downspout. They checked are repaired all my downspouts. They went more than an extra mile to take care of me. I highly recommend The Gutter Man and I will use them again.
Description of Work: 250 linear feet of gutter and downspout cleaning for only $94!
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$94
Response from The Gutter Man
Thank you for your review.. We went out yesterday and cut the adapters to fit the downspouts. There was no charge. Saving the Member $37.50. The crew did not cut the adapters due to "altering existing personal property" without approval. Had permission to reconnect but the Member had the wrong size adapters and it was causing a clog. So the crew will not reconnect something that can cause damage and the Member was unavailable. There was a lack of communication on the crews part and it was addressed. But it came down to liability reasons. It was a pleasure speaking with the Member and we look forward to servicing the gutters in the future. The Gutter Man
yahya M.
05/2015
5.0
gutter cleaning
+ -1 more
Scheduling was easy. They showed up on time. assessed and did the work. Brought their own equipment
Description of Work: Cleaned the gutter with a water hose.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from The Gutter Man
Thank you for your review. The Gutter Man
Lauren M.
05/2015
4.0
gutter cleaning, roofing
+ 0 more
Clearly very knowledgable about gutters, provided good education. They were quite interested in selling additional services and I was a bit annoyed that they told me when they showed up that you want to schedule gutter cleaning before yard cleaning or pool cleaning, but they did not tell me this on the phone when I scheduled.
Description of Work: Price and date are approximate, based on my memory. Cleaned gutters and down spouts as part of routine home care.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from The Gutter Man
Thank you for your review. We do send out an email to the members before coming out explaining that the gutter cleaning should be the first thing done...before window cleaning....lawn service, and pool cleaning. The Gutter Man
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Gutter Cleaning,
Gutters,
Roofing,
Siding,
Drain Pipe Installation,
General Remodeling,
Lawn Irrigation,
Roof Cleaning,
Sunrooms and Patio Enclosures,
Kitchen and Bath Remodeling,
Tree Service
FAQ
The Gutter Man is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
The Gutter Man accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Gutter Man offers free project estimates.
No, The Gutter Man does not offer eco-friendly accreditations.
No, The Gutter Man does not offer a senior discount.
No, The Gutter Man does not offer emergency services.
Yes, The Gutter Man offers warranties.
The Gutter Man offers the following services: Gutter Install, Repair & Gutter Cleaning, Underground Irrigation, Drainage, Repair & Replacement.