Response from The Gutter Man
The details to the deal are very clear about homes that are three story. It's written again in the fine print as well; and we go over it again while the Member is setting their appointment. We don't give any finale pricing over the phone due to not being able to see the scope of work. This is what is sent out to the Member right away after a purchase: Right now we are running four week back-log due to all the rain/thunderstorms-lightening, and flooding of by-passes, feeders, as well as normal routes due to construction. We apologize for the inconvenience and appreciate your patience and want you to understand that we are working to bring on-line additional trained crews to take care of the back-log; however, this is not a man power issue...One crew or ten crews, when Mother Nature calls... no one is working in our industry. Working on ladders and roofs is a very dangerous job. If lightening is in the area (20 mile radius) we have to wait an hour before we proceed. If it is raining, thunder-storming, high winds, etc., we pull off the job and will wait til it blows over. This is not a “Gutter Man problem” but all construction companies have to follow strict guide lines to insure safety for our employees and customers. We been in business since 1975 and it's because of these precaution's that are in place, that We've stayed in business and have never lost an employee to a ladder accident or fall from the roof. That being said...We appreciate your patience and allowing us the opportunity to earn your business in a efficient, safe , manner. We understand that your home is a great investment and if you are unable to wait for Us to come out to take care of your gutter cleaning service professionally, then we recommend getting a refund from your prepaid discount gutter cleaning provider. If no work was done a refund will be issued. The Fine Print Not valid for cash back Coupon cannot be combined with other specials or offers Coupon cannot be applied to current or past jobs Coupon is for residential service only Appointments are to be performed during normal business hours Normal cancellation policies apply All interconnected systems must be cleaned in whole No partial cleanings, ie. gutter above/ gutter below *****Three story homes, non-shingle roofs, and covered gutters will incur an additional cost at a discounted rate Tree limb obstruction of gutter/downspout/roof can be trimmed back at discounted rate Limit one coupon per household. Offer purchase price is Not valid for costs of repairs - we will provide an estimate of additional charges for your approval prior to initiating work Promotional value of coupon expires 6 months from date of purchase, but paid value of coupon has no expiration New customers only