Response from The Gutter Man
We appreciate the opportunity to earn an AL Member's business. Unfortunately the bamboo tree covered the entire 25' run of gutter on a metal 2 1/2 story roof with no access to cut except from the roof. Any tree limb obstruction must be trimmed back for safety reasons. You can have all sorts of insect or critter nests that can carry disease or cause harm while performing the cleaning. We offered him the opportunity to have his own choice of tree company come out and cut it back. Then we would expedite the scheduling, so there was no delay for us to come back out. Or we could trim back the bamboo and haul away the debris for $75.00. This was not cutting a "branch". The trimming was significant and would take a min of an hour to do. Normally costing $200.00. Working on a metal roof with water is very labor intensive of any height, especially a 2 1/2 story. It is far different then a shingle composition roof. When the Member was asked if He had a composition roof when scheduling the cleaning, He was made aware of the additional charge due to the non-composition roof. Which was at a discounted rate that could range from $75.00 to $125.00. His price quoted was the discounted minimum of $75.00. Our minimum for a pitched non-shingle roof is $250.00 and can go as high as $350. The Gutter Man tried to explain to the Member the reason for this additional charge, however the Member would not allow an explanation. After spending an hour at the property TGM pulled off the job. A Supervisor was on site auditing that particular Crew that day and felt the Crew Lead-man did everything possible to get the job done; however, the Member became very combative, snatching paper-work out of his hand and refused the terms of the discounted cleaning He purchased from AL. Thank you for taking the time to read our response. We would love to go out and complete the cleaning once the bamboo is cleared. The Gutter Man The Fine Print Not valid for cash back Coupon cannot be combined with other specials or offers Coupon cannot be applied to current or past jobs Coupon is for residential service only Appointments are to be performed during normal business hours Normal cancellation policies apply All interconnected systems must be cleaned in whole No partial cleanings, ie. gutter above/ gutter below Three story homes, non-shingle roofs, and covered gutters will incur an additional cost at a discounted rate Tree limb obstruction of gutter/downspout/roof can be trimmed back at discounted rate Limit one coupon per household. Offer purchase price is Not valid for costs of repairs - we will provide an estimate of additional charges for your approval prior to initiating work Promotional value of coupon expires 6 months from date of purchase, but paid value of coupon has no expiration New customers only