Tchefuncte Disposal

The local office staff are friendly and helpful, and services are generally provided on time. However, this business is owned by the parent company Progressive Waste Solutions, and their customer service is completely different. This company has one of the worst customer service departments I've ever encountered. I did not receive notice of billing and they stopped picking up a couple of months ago. When I called, they notified me we have entered the next billing period which I haven't paid for yet, so I then paid by phone. I then asked why I am paying for the period my garbage was not being picked up since they did not provide services for those weeks, since it is paid in advance. They refused to budge on their position and are charging me for services for the period of time which THEY chose not to provide. Several weeks after I paid for my non-service, I placed a large cardboard box in my garbage can.... it completely fit in the can with the lid closed. When I got home on pickup day, my can was standing open in my driveway and the box had been removed from the can and thrown in the ditch. Really? When I called them they said to put the box on the outside of the can next time and they will pick it up.......... If I could find any other provider servicing this area, I DEFINITELY would not be doing business with this company any longer.

They are great. I called up Tchefuncte and I talked to them and they asked when do I want them and I said yesterday, and they came out that day and picked up my garbage. I've had no problems with them. They gave me a discount and everything.

They come twice a week to collect the garbage. They are very good and very dependable. They are also very nice and always quite courteous.