SERVPRO OF CLEAR LAKE

unknown

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It was the absolute worst experience I've ever had. I pretty much wasted my time with them. I called them to get an estimate for myself and my neighbor. First, of all, they broke the initial appointment and had to reschedule for the next day. They showed up the next day and they walked through for about 2 hours. I also had other people that I was meeting with that were showing up. All of a sudden this guy just magically showed up in my residence. I called and it turned out it was someone that was affiliated with ServPro. I just didn't like that at all. It was someone that does construction outside of what they do and he was just a shady character all around. I got a very, very bad impression. After ServPro left, I kept calling to get the estimate and it was as if they had never even came out. They didn't have any information. I'd call and they wouldn't answer, there was no response from them. They ended up doing the service for my neighbors but they never did anything for me. It was a waste of my time. I never even got any numbers from them. It was a fire claim. I had low insurance and liability, which is why I know they did the work for my neighbor and not for me.

I called the 24 hour number (answering service) at approximately 9:00 pm on a Friday night. Jean called me back almost immediately to find out what I needed. She was helpful and concerned, reminding me to take a breath, that they would take care of my flood. She said her crew would be at my home within two hours, and they were. Both men were professional and courteous even though my call disrupted their Friday night. They took care of everything. The time between the discovery of my flood and their completion of the emergency work was approximately four hours. I hope I never need this service again but I would definitely call them back if I did.

My husband and I were at Crater Lake in Oregon. I had just hit post on Facebook about how we loved the view at Discovery Point. The phone rang. My son told me we had a leak. He was trying to deal with it. We coordinated from there. We called the insurance company who dispatched ServPro to take a look. After the plumber (unrelated) put a sleeve clamp on the pipe, they came back out and started the clean-up. Drying fans through the house. Lots of noise. Lots of nervous pets. They came back regularly and checked the humidity in the house. We run the A/C cold anyway to keep humidity down...now it is colder to help keep the humidity down until everything is sealed back up. They took the driers back after 5-6 days. Supposedly sprayed a microcide to prevent mold. Found some black specks that could be the beginnings of mold. Called them and they will be out. They missed our first followup appointment due to mechanical issues, but they will be out next week. Will update then.